Enclave Hotel & Suites Orlando by Sky Hotels and Resorts - Orlando

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Room service and ice machines neverf work u had go other building for ice.

This place is a DUMP!!! It had dead bugs in the room, Hot water that went out in the middle of the shower...at 6:00pm....very uncomfortable beds..We stayed in the suite the seperate rooms and it was rather small... absolutely NO hotel commodities...smelled as if old water was running through the walls...The "living room" TV went out due to a poor outlet […] in the wall...I would never stay here AGAIN!!!! I definitely would not recommend it to others...P.S. I asked for an ironing board on our first night..AND NEVER RECEIVED IT!!!! Mehr

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A great customer oriented hotel. It may be an older hotel, but it is well maintained. The staff was great.

Hotel had many many issues including our refrigerator which did not work correctly would not recommend to anyone

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I stayed here for the first time and it was very impressive. The size of the studio suite was very roomy. I love the small bacony they had that over looked the lake and rest of resort/I-Drive area. Would def would stay here again.

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We were very disappointed to say the least. When we got there at 3:20, we were told our room would not be ready for an hour to an hour and a half. We were not given options for what to do in the meantime. I asked if we could use the pool and was told yes, that would be fine. I gave her my cell to let me know when it was ready. We got a call a few minutes […] later to offer us a different room. I said ok and got the keys. We went to the building and the room was on the first floor, next to the elevator and the only available entrance/exit to the parking lot. We saw why it was available, since no one would want to try and sleep next to the inevitable noise all night long. We declined the room and went to the pool. The security guard told us that only one pool was heated and the pool was freezing cold. When we went to check on the room, the manager rudely asked me what was wrong with the other room they offered us. She then told me that we would not be able to have the room we had paid for that would sleep my family of 5, that those were all full. We got it straightened out, but I was made to feel like I was the problem, not the guest who had to wait an hour and a half for my room. When I told her that it was a long wait, she said that was my choice since I had rejected the room. Our room was very run down, with tarnished fixtures in the bathroom, a bedroom lamp that didn't work. There was a sticker in our bed, so it obviously hadn't been cleaned properly. There were ants in one bathroom. We had breakfast tickets for our complimentary breakfast. We went down and saw a lackluster buffet inside the Pizza Hut. We went to get our dishes and turn in our tickets and were handed plastic sacks with vending machine items inside. We were told we would have to pay a few dollars more each for the sad looking buffet. When I said "Really?" the server laughed and said yes. Honey Nut cheerio bars, Sara Lee poundcake, packaged yellow cheese danishes and apple juice with foil tops wasn't wh Mehr

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Positives: great location, free shuttle to main area attractions, front desk staff was polite, nice pool area. Negatives: fire alarm malfunctioned at 4:30am and had to evacuate, ants in bathroom, pillows and bed very uncomfortable. Not sure I would stay here again. Would rather pay more and upgrade to a nicer hotel. Hotels.com was GREAT to deal with […] and I will be sure to use them again! Mehr

Better than expected!!!

The Enclave presents itself in grounds and outside of the buildings as a great place to stay. The 2 pools are really nice as is the nice pathways to walk and enjoy the outdoors. Our suite left a lot to be desired. The carpeting was filthy. Window treatment was tattered. The couch was sagging and probably could not be opened for sleeping. Our refrigerator […] still was full of the last guests food. most of it unwrapped or opened. Filled up the waste basket right away. I find more places going to maid service only every 3 days. We were informed that we would get none because we were only staying the 3 days. You can request towels or for them to clean the room. The 2nd day we did this and had them empty the trash. I love the location, but will seriously think about going back there. The whole suite gave the feeling of being in a motel I would pay $40.00 a night for. Mehr

The desk personnel were very friendly, helpful, and efficient. The hotel itself would be well-served by a major upgrade and remodel. My wife and I stayed here 24 years ago, and it was a lot nicer then obviously. One example of needing a remodel is the 1980's microwave in the kitchen that had a twist timer and rheostat signal strength dial - I haven't […] seen one of those in decades. The ceilings are very low in the hallways, and barely more in the room, and everything has a well used, worn look. The typical items of note were peeling or patched wallpaper, cracked and flaking paint, missing tile, etc. The price was reasonable, all that taken into account, so it serves more as a reminder of "you get what you pay for" than any devastating criticism of the hotel itself. We will simply never use this hotel again. Mehr

Hotel room was too small even for 2 people we thought we would have a separate room we did not for the money some modifications should be made not enough TP shampoo, etc. Location was wonderful not a very good grab and go breakfast again for the price good stand to be upgraded

This hotel was beautiful. I went with a group of friends (6 of us) and we stayed in a two bedroom room. It is close to Orlando Studios. There is a complimentary shuttle that takes you there, but the last shuttle is at 10:25am. We missed it, but it was okay. The rooms and beds are comfortable and the kitchen is nice. It looks like it could be a lovely […] student apartment (if they were to turn it into one). My only problem with them was the "complimentary continental breakfast". It wasn't continental AT ALL!! They gave 6 people: two packs of pop tarts, 3 oranges & apples, 1 danish, 1 sponge cake, 2 cereal bars, and some coffee & tea. We were very unhappy about that. They offer a hot breakfast for like $5. Talk about horrible advertising. Other than that. It's really nice. Three buildings with plenty of rooms. All have outdoor pools. The indoor pool and sauna is 24hours. I would recommend as well as stay again. Mehr

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we stayed here around the first part of march. We were greeted friendly upon arrival and given all our needed information. The pools were wonderful to play in. My only complaint is that there was no daily maid service and our bed was very uncomfortable and squeeked anytime you moved. The first day we got there there was the coffee packet in the room […] and I asked for more cause we were staying there three nights and I was told the first coffee packet is free and there is convience store if we wanted to buy coffee. The free breakfast was a sack with apple orange apple juice and a bagged pastry. The hot breakfast was additional fee which I was not told about that at booking. All in all the area was nice and location was great for our adventure. Mehr

It was nice having two bedrooms but the place was very outdated. All the appliances were VERY old and everytime the fridge compressor stopped, it was acompanied with two startlingly loud bangs. The shower light was burnt out and there was a large hole (+12") in the king room carpeting. The pool and the hottub were quite nice. The Pizza Hut in the convience […] court actually ran out of pizza cheese! Mehr

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Very disappointed when we pulled out sofa bed to find many blood stains. Maintenance brought another mattress from storage to put on top of blood stained one causing uncomfortable sleeping since bedding couldn't stay on all mattresses. (horrible solution). The four of us were only allowed 2 CUPS of coffee for our full size coffee maker on our first […] night for our 5 day stay. They refused to give us more coffee stating that we had to purchase our own from a store down the street. Mold ring in tub. On a good note-Terrace was very large. Close to attractions. Walking distance to I-drive with plenty to do. Mehr

We had booked the suite with 2 bed rooms and a kitchen. The entrance of the rooms is horrible. Not cleaned. When entered the room, it smelled like a wet carpet smell. The maintenance people didn;t even check the room before putting on the market. The flush got clogged on the first day and the exhaust is not working in one of the bath room. The bath […] rooms are very tiny. You have the standing shower where you can't turn while taking bath. The house keeping is utter useless. They don't change the soap / shampoo everyday. The will supply one once per visit. They didn't even refilled even after repeated requests. When we came in the night, we are surprised by seeing the same little pieces of the soap in the bathroom. When contacted the front desk, they said the house keeping is left for the day I should go down to get the soaps. The house keeping trashed our own plastic boxes without we putting near the trash cans. There is no bell-boy who can help you with your luggage up / down. These some of the experiences I had during my visit with my parents and my family. I don't suggest anyone to stay at this hotel. Mehr

Hotel/Outside: Upon check-in the hotel is very nice. The girls at the front counter were very nice as well. Having the indoor pool and hot tub is a nice amenity after a long day at the parks! This hotel is located within a block of a Pirates Dinner Theater, a TGIFriday's, and a Chili's restaurant. It is very close to all the other hotels and within […] walking distance of shops/other restaurants. Universal is only a few miles down the road, as well as Wet N Wild. Rooms: Room was very dated. The bed was uncomfortable and squeaky and the air conditioner sounded like it had a compressor issue. The bathroom is very small and the tv was very dated. The kitchen is a 4 burner stove-top, coffee maker, toaster oven, microwave, mini fridge and dishwasher. (I would recommend to check the dishes for cleanliness before using them, as the coffee cups provided were dirty.) The balcony door was very hard to open/close as there was a problem with it sliding on the track. It was nice to have a couch though and plenty of info guides on the surrounding area on the coffee table. By far, the best part of the room was the balcony. Easily could have fit 100 people for a party up there and it overlooked Universal/Wet N Wild/ and the other hotels. The night skyline was beautiful! Breakfast: For the free breakfast voucher they give you, you will receive: a PopTart, a Kellogs Special K bar, apple, orange and a apple juice and OJ in little plastic cups. For the hot breakfast you pay $3.99 for, you will get: runny eggs, salty sausage gravy, dry biscuits, a waffle machine the batter is too thin for, and cereal/toast and coffee. (I would recommend going around the corner a little bit to the Ponderosa Steakhouse buffet and getting a full buffet meal for $3 more. It will be worth it! Overall: This hotel is not the worst of the worst. The location is superb. If you prefer something more up-to-date and a little more luxurious, there are plenty of hotels in this area that I'm sure are more accommodating. I Mehr

The hotel is centrally located if you want to visit Universal Studios. The breakfast is poor (almost a joke). Hotel needs refurbishment and has kind of an old building smell.

I read all of the reviews before booking a room for a few reasons, one being that I have spent time living in Orlando and I know how touch and go neighborhoods and hotels can be. I knew not to expect a 5 star hotel, and it was pretty much fairly represented.. minus a few things. 1st. I booked this hotel for the in room kitchen. It said that it would […] have a "full" kitchen, and the photo of the room showed a full sized fridge. When we got there it had a 2 burner stove top and a dorm sized fridge. There was a toaster oven which was a pleasant surprise.. as well as the expected microwave and coffee maker. So that's the kitchen. 2nd. The bed was not very good. I didn't expect the lap of luxury.. but it was loud to roll around on (not good when you're co-sleeping with an active night sleeping kiddo) and it felt like lying on paper. 3rd. I was stoked for the indoor pool/hot tub combo.. as I'm from a southern state so a Feb visit isn't quite hot enough for me to swim outside. I did not like having to walk to another building.. two buildings down, to get to it. I would have liked some sort of pathway vs having to walk in the parking lots and in front of registration.. or to have something featured in my building. 4th. I paid in full here on hotels.com and loved that I walked right in with no issues with my registration. HOWEVER. I requested a bottom floor/2nd floor room due to my child having some health issues. I was told it would be no issue and even called twice to make sure. When I got there I was excused by the service desk and given a 4th floor. Along with that they charged a hold on your card. They claim it will be "immediately" put back on your card upon check out. 3 days later and they are telling me it will be another 10 days before I see it. All in all, it's in a nice location.. it's easy to access Kirkman without having to get in the horrible I-drive traffic and I never had issues getting in and out of the hotel. Our keys were glitchy and we only had one work Mehr

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MY boyfriend and I stayed at the Enclave for 3 nights. It was very homey and comfortable. We later found out that this hotel is basically all condo's that others own and "rent out" to others to stay in as a hotel.. this explained the homey-ness! Hotel staff was great also! Highly recommended!

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matress have to be change

I got a good deal on this and was not disappointed. The room was nice and the location convenient. The only complaint was the hot tub was a bit dirty. Would stay again at the price I paid.

The hotel is in a very good location, close to Universal Studios, Sea World and other parks. It is also right next to many shops and restaurants. The rooms are a little tight, and the shower in one of the bedrooms is very, very small.

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For the little time i was there it was very comfortable i could walk to places

Our room was nice but the beds were very squeaky. Did not get a good nights rest. The hot tub and pool area was exceptional and the breakfast in the morning was a great bargain.

I was soo looking forward to stay at this hotel and as soon as I got to my room I was dissapointed. The bathroom was really small, toiletries where not as good as other hotels in the area, bathroom was not clean, it seems like the batroom was just swipe really fast the bed was really uncomfortable and the layout of the room was just awkward. Also, the […] so called "complimentary breakfast" is a "grab and go" bag with yougurt, juice and a fruit.. if you want the real deal _which is not worth paying for_ you have to pay 5.99 the location is the only good thing about this hotel... near everything in International Drive. Mehr

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the hotel outside was beutifull, and the locatio perfect but the room and furniture was old, the wall paper peeling, it smell to old, after 3 days i found out how to get clean towels, because i did not know about the door sign, the mircowave, and the furnitures looked like from the 70's. dont be fool about the free breakfast it does not feed even a […] child. any way i had to go a buy breakfast in other place, spend a couple of dollars more and get a better rating hotel with a better service Mehr

Great location and pools are great. Carpets were had a bit of a smell but they were cleaning them when we were there. On our 3rd morning when we woke we found ants on our bed locker on on the kids cot. Reception moved us to a different room but any time there was food on the counter in the kitchen there was ants on the counter. Other than that we had […] a great time and the whole family enjoyed the hotel. Mehr

Hotel is in a good location. Needs to be refurbish the rooms. Continental breakfast is only a fruit,a very small juice and a pastrie given to you in a small bag.

Overall we were happy with the room and amenities for the cost. The pull out sofa for my teenage son left a bit to be desired, had a broken brace and could probably stand to be replaced. Good location close to area food and activities, great for evening walk. Used the heated pool with our 2 1/2 yr old grandson, he really enjoyed it. Desk staff very […] friendly. I think they may need to clarify the breakfast details,believe it noted continental breakfast included. The grab and go which was included was fine for a quickie but is not quite the same as a traditional continental breakfast. Mehr

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If you don't want to spend a lot and want to be close to universal studios and downtown orlando this hotel is for you. However, be prepared for outdated decorating, noisy beds and appliances that may or may not work. The only real criticism that I have is that "breakfast included" means a bag with a pop tart and an apple, the actual breakfast buffet […] is not free, that would have been nice to know before we got there. Overall we had a good stay, but this hotel certainly needs some updating if they want to stay competitive. Mehr

Very noisy air-conditioning kept us awake. Had to shut it off. Second night - 5am ceiling start dripping water. Some plumbing problem there. We had to move to 7th floor. Nice big terrace, but non-smoking room was not always been non-smoking. The smell was disgusting. Dirty curtains, dirty sofa. Everything have seen its best days. Broken oven, broken […] dish washer. Refrigerator thermometer broken. Ceiling tiles and lamp barely hangs in there. We were very happy that we made the decision not to stay whole 2 weeks in the same hotel. ;) Pool area was nice. Mehr

no fresh tiovels every day ,no internet service,all is wrong and lie ,very high rate, condition looks like motel room not deluxe suit

The workout room is the size of a walk in closet with lots of old machines packed into a small space. The rooms appear to have not been updated in the last 20 years & they were in bad condition in addition to needing a more thourough cleaning. They claim that the rooms are only cleaned every 3 days in the interest of being green, but the lighting is […] still incandescent in most areas including the exit signs so they are not really trying to be green with energy savings. The staff was very nice, but the facility really needs some help Mehr