Baiyun Hotel Guangzhou - Guangzhou

This was our 2nd stay at The Baiyun Hotel, we like the location handy to good restaurants and The Happy Monk bar. Convenient location for taxis to and from the area where we do business. Friendly staff, the rooms are good and the bed was comfy. We will stay their again. Great rates for what they offer.

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It was very comfortably located to go anywhere in Guangzhou and take a nice rest after a busy day

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Been here many times, however on the higher levels. This time due to canton fair only lower levels available. Beds on lower levels are not as comfortable. Check in is a mission. Breakfast is good, pool is good, massages at the hotel are great. Overall a good place to stay. Sultan restaurant is great. Use the metro, best, cheapest and usually fastest […] way of transportation. Mehr

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i think it is good and the offer was good too.

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Good hotel, with great sorroundings. Special mention for Mr. Nic (Duty Manager on 31/03/2013 at around 21.30 pm) very helpful and Co-operative. In spite of mentioning at the time of booking my room at hotels.com, that 3 of us, me. my wife & my 16 year old daughter will be staying in 1 room, their was a bit of confusion at the time of checkinn, which […] was taken care of by Mr. Nic. But front desk and a few youngsters at the front desk need to little bit fast and efficient in English. But I enjoyed my stay. Mehr

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Overall fine, the only slack back is the cost involved in using hotel computer & Internet service. It'll be helpful to set up a free service for this facility at the lobby.

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Some of their staff are not professional and not friendly. I called the receptionist 2 times to send somebody to pickup my luggage before 10 min of checkout time, after I extended for half day, and I waited for 25 min to get somebody to take the luggage, and when I checked out they wanted to charge me a full day, and they lady were tough.

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I've stayed at the Baiyun before because of the location and for the convenience during the Canton Fair. They hike up the rates about three or four times during the Fair, but that's true for all the hotels in Guangzhou. The front desk accidently charged a $400 USD deposit on my credit card. There was a huge cockroach in my room one night and housekeeping […] was came to kill it. They chased it around the room and lost it. I DID NOT want to stay in that room. So, after having go through several people...they put my in a smoking room that was disgusting. The bathroom and towels were dirty. The room smelled like mold and cigarettes. It's very disappointing to pay $300 a night for such bad service and a room like that. The day I was leaving, it took over an hour to get a taxi to the airport. There were only two people in front of me, but the hotel refuses to call any taxis from the main street. They did suggest I could walk to another hotel. Awesome. Thanks. Mehr

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It was vere gooddddd

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Is my second time in this hotel .

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communication was a problem at times with Taxi given wrong directions

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Its a very good hotel at a fantastic location, everything's at an arms length to the hotel. Very good for a business traveller who may have meeting throughout the city.

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A bit dated but generally quite nice for the price. Excellent Wi Fi in room. Changed rooms because first one the bed was too hard. Good service

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Location is the excellent, Malls adjoining, two 7/11's. Bar, Burger King, Chinese food, etc. Every thing is walking. Hotel is old. HR dept. needs to pull up the standards by training the staff. Too many Trainees. Spa is low standard. Breakfast on 30th floor is ok ok. I will want them to improve. Garden Hotel is expense but greater value for money then […] this hotel. I moved to Garden Hotel after three days in Baiyun. Cheers Mehr

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Great location, close to the airport (115 RMB one way from the hotel to the airport and it took about 20 mintues, without traffic), shops, and many other activities. I would recommend to reserve the room with breakfasts included as it is so much cheaper than buying breakfast directly at the hotel. The hotel is across the street from the Garden hotel […] and I had a great view from my room. Mehr

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Overall I am pleased with my stay. The location of the hotel is very convenient, walking distance to bus stops, airport transportation, and lots of shopping and food around. The hotel condition is decent. For the price, I think the service can be better. I understand that China is crowed with people, but the front desk people can be more professional. […] I was standing in line waiting to for check out. This front desk representative was doing nothing and yet he asked us to go to the next representative. Then instead, he served the person behind us. I mean what the heck!?! We were just standing there and no one was servicing us until we complain.. Come on, if you rank yourself to be a 4 or 5 star hotel please train your employees and serve your customers better. Mehr

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Hi It was very nice and convenient to stay. Only one thing I want to say is not to allow my friend visit my room when I came back very late. Your bellboy stopped my friend to get in the elevator with me. It is very rude and not understable. I told him not to stay but just show something inside my room. Is it policy not to allow friends visit hotel […] room? regards, john Mehr

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We have stayed here for 5 days it was a real bad experience , I regret that I have stayed in this hotel. The service is very bad . And the duty manger on 19 of February was rude and not helpfully at all.

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the breakfast buffet was excellent and the service very good, would stay there again when in guangzhou

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Highly recommended hotel for business

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It very good hotel in safe place , you find every thing you need around in this area.

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I have stayed in this hotel once before, and was perfectly happy. This year I rebooked through expedia and encountered 2 major problems. firstly and least important the beds were extremely hard, so much so that I got out of bed to check that their was a mattress on the bed, thinking there may have just been a boottom mattres. Secondly and most importantly, […] I had booked a room with breakfast included, which was confirmed on my reservation from expedia. However, the hotel refused to honour this stating that the rate booked did not include breakfast and that a charged would be made seperately. After 25 minutes of arguing with several front desk staff, they relented and honoured the rate wth breafast. However, the manner that this was dealt with was rude, aggressive, and not what you would expect from such a highly rated expedia hotel. I will not rebook this hotel, I will also look to expedia for an explanation why they would not accept my booking despite showing them the confirmation in black and white. Mehr

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I stay at this hotel frequently. The larger and more expensive Garden Hotel is directly across the street, and has always been a tempting option, but I've always found the Baiyun hotel to be ore than adequate for the price. Located near Starbucks, and within walking distance of several international restaurants and bars, the location is excellent for […] business travelers and tourists alike. I regularly get massages on the second floor and the service has always been excellent and professional. Massages of the family-friendly variety are available. Breakfast buffet on the 33rd floor was VERY good. We got free meal tickets, but noticed that some other people seemed not to have these. Anyhow, regardless of the cost, you are unlikely to find a higher quality breakfast option; and the view from the restaurant out over the city skyline was quite nice. Rooms were being renovated when we stayed this time, but to be fair, we were warned about the by the front desk staff, who apologized for it and gave us free meal tickets. Construction only took place during the day time. We picked the cheapest room, but it was spotless as usual. Bathtub was nice and large and water was nice and hot. Flat screen TVs were a nice touch, and a recent addition is free WIFI inside the rooms, which I didn't notice during my previous stay. This means that people with smartphones, iPads etc can now work more easily and business travelers such as myself may be able to travel more lightly without lugging around a notebook PC just to use the LAN cable. Lots of impressive restaurants within 5 minutes walk of this hotel. Lots of high end bars, clubs and massage parlours available for single travelers. Expensive shopping available directly next door to the hotel, with most famous name brands represented. There is a department store next to the hotels, the upper floors of which offer a large international food and alcohol market where you are likely to find food and drink items that were previously imposs Mehr

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Good hotel, convenient location but have to check if they do any maintenance when you want to book it.Was very noisy, drilling and hammmering - general repairings of hotel.Customer service still poor, but they improve altely. Went there 3 times in last 3 months, very convenient location- so this is one of the main point. The gym and swimming pool are […] ok too.Not really a four star hotel but acceptable. Mehr

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It was a good comfort in staying .

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Very well situated and comfortable. Have stayed at others costing far more and this was actually better! Rooms are fine and very typical. Amenities are good. Staff is very attentive and helpful. Would definitely stay there again!

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My first time in Guangzhou was at 2004, i stayed in Baiyun hotel, it was a good experience, from 2005 to 2010 i went to another hotels in the area much better and cheaper. At the check in they give me a smoking room becouse they don´t have more NON-SMOKING ROOM and we booked a non-smoking. after discuss with the manager more than 1 hour he make an upgrade […] to another room. The hotel need a remodelation in the rooms. Mehr

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well, where do i begin. first off the hotel needs to have someone who speaks english. that would help alot. so i checked in and the heater was broken and my room had no wi-fi in my room which were all included in my stay or i should say thats what i payed for but was not working for whatever reason. so the hotel staff could not understand a word i was […] saying and i finally found someone who could speak chinese to communicate for me. was not pleasant for me sofitel from now on they rock and always has someone who can speak fluent english and any other language you speak. this was a wast of money for me . and the business breakfast was god awful. never again Mehr

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Muy buena.

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En general buen hotel. Caro durante los dias de la Feria de Canton. Habitaciones amplias, servicio bueno, aunque el nivel de inglés de los trabajadores en general bastante limitado. Prometen un western restaurante en la planta 30, pero sólo és un bufet. El restaurante chino, la comida bien, el servicio lentisimo, mejor no.

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对酒店設施滿意，且在地铁站旁，出入非常方便。很少人提是酒店頂樓有一露天泳池，旁边另有一个小型熱水按摩地。入住当曰约下午三点去看，非常滿意，但翌曰早上11点打算使用才知已关，到当曰下午三点重開。故要留意开放时间。要留意，早餐券在前台買是¥55元，但在用餐地方買是¥85元，是优惠住客吧。且酒店有优惠價入住的，可在纲上查看，超抵哦。整体而言是非常滿意。会再入住。

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Check in 時間慢了一點

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酒店位置十分好 - 交通方便, 很近地鉄站, 附近有便利店方便買小吃飲料。

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I've always stayed here, everything were pretty good except the weak hair dryer.

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En general muy buena

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