Quality Inn & Suites Plano - Plano

Terrible service & quality. When asked for extra towel from the janitor-she refused & said -go to the front office. Water had been leaking thru the Laundry room door- flooding in front of elevator since the day we checked in till we checked out- 4 days- they didn't fix.They also charged $1 per copy for photocopying. They charged me extra for the couch […] bed $12 a night-very uncomfortable terrible bed where you feel like the bed springs are going through your bones.Do not recommend at all. Mehr

Enjoyed my recent stay. Hotel was clean, staff were polite. Would recommend for short stay.

Needs repair, need new beds. Worked for us on vacation but don't recommend.

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Carpet was dirty, rooms open to the outside and the sidewalks were not swept and covered with leaves and dirt, property needs painting and general maintenance.

I stay at this hotel 4 to 5 days each month. The only downside to staying at the hotel is the internet connection in the rooms are POOR. You have to go to the breakfast are to get the BEST connection.

Beds very uncomfortable, but I like a soft mattress. It was inexpensive and that's what I was looking for, but would pay the extra next time for a more comfortable nights sleep.

For the price, the hotel was fine. The room and the bathroom were very clean and the bed was comfortable. The neighborhood is safe. The internet was pretty slow, in fact, incredibly slow, and the TV's were outdated (big CRT style, not flat screen). They did serve a simple continental breakfast, nothing to write home about. All of the rooms open to the […] outside, no interior corridors. But, for the price it is definitely better than Motel 6. Mehr

The place was not clean random hair in the bathroom. This was the second room we were in because the first one we went into had no a/c. They were both substandard. the second room had no working phone. I left my phone charger there and of course no one could find it as soon as I checked out. It was a waste of money.

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My wife and I stayed four nights. Room was clean, everything worked, the people were courteous. The location was safe and close to restaurants and locations that we needed to visit. I recommend this hotel... good value for money.

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When I got to the hotel I was charged an extra fee because I wanted to check in early and the front desk personnel could not explain to me why this was the case. The room was small and outdated for the price I paid and there were no amenities. Compared to the surrounding hotels this hotel should not have been in the same vicinity.

all I can say is great will rebook again.

This is a nice and clean hotel for cheap! We stayed another night at the same price because we liked it so much. This place had plenty of parking and was easy to get back to without much familiarity with Plano. I would certainly reccomend this! There is a Whole Foods market near by and a full-sized fridge so that we could keep things on hand for  […] breakfast. Mehr

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The free internet and television cable in the section of the hotel we were in did not work. The hotel is convenient to the hospital in that area and the businesses and shops on Preston Road.

Stayed here because it was cheap, but the cleaning crew did not replace fresh towels when they cleaned the room. Took the dirty ones but never put new ones in. Also took a while for them to bring new ones when calling the front office. The breakfast was subpar, but can't complain too much since it was cheap compared to others in the area.

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Several days at this location the hot water was off completely all day. This was an inconvenience because we had to drive miles to go shower some place else. This should never happen when you are paying to lodge. If I am paying for quality, that is what I expect, quality service.

Just O.K

Rooms where clean. Very few channels on the local cable, but since I was not there to watch TV, not a major issue. Room had fridge and microwave.

I stayed at the motel for three days on business. The room was spacious, well appointed and maintained and kept as clean as I could have wanted. The kitchenette (cabinets) was dated but the rest of the room was very nice. My only complaint would be that the breakfast left plenty to be desired. Belgian waffles was about it. And, on the way positive […] side, the room did not smell AT ALL of old tobacco. Over all a great business stay at a very good price. I will stay again if the need arises. Mehr

Checked in easily and quickly; comfortable room; enjoyed the kitchenette in room

This was one of the best values that I have had in booking through Hotels.com.

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quite a good place t to stay.

the hotel was very clean and the room was nice although a bit hot for my comfort. Since it was winter when I visited the ac wasn't working. The breakfast was OK. Cereal, oatmeal a few danishes but they did have a waffle maker so if you have kids they will be thrilled. There was some fresh fruit but lots of coffee, milk and juice. My bags were lost on […] my trip and the front desk staff was very helpful in making sure I had them delivered and held onto them until I arrived. The only problem I had was the location. It is behind another hotel and is very difficult to see from the road. Although the pizza delivery guy found it just fine my friends that came to pick me had a hard time. Overall a nice stay and I would stay there again. Mehr

The facility was in good condition and the price was excellent. We scheduled for 3 people in a suite, but did not have enough pillows or blankets to turn the sleeper sofa into a bed. One tiny shampoo for 3 people. Called for more blankets and shampoo, and they said, "You're welcome to come here and get them."

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Beds were lumpy and uncomftible.

An advertising guy friend of my family used to handle the McDonalds account locally. He told us, "you can always count on McDonalds when you're travelling, to have an 'average' hamburger." He was right. It's never gonna be 'great.' Or even 'good.' But it's predictable. Safe. Boring. Average. The same is true for Quality Inns. My definition of "quality" […] differs a bit from the hotel's - I'm not looking for luxury, but I'd like a room a little less cramped, and a lot less boring. Certainly, I think they could afford to keep up things like a shower curtain rod mounted too low, and sagging from the wall. But aside from a few minor nits like that, the room was in a safe part of town, and was reasonably priced, clean, and offered no surprises. One plus - no extra charge for WiFi. Far too many hotels (both run-of-the-mill and luxury) seem to think that offering free WiFi in the lobby is acceptable, whereas they can gouge you with an extra fee for WiFi in the room. I would rather they take out the phone system in each room and increase their WiFi speed. This hotel offered WiFi in the room at no extra cost. Mind you, it wasn't FAST WiFi, but it was free. Which neatly sums up my entire point of view on the room - nothing to write home about, but it got the job done. Mehr

Not worth the money.

This would not have been my choice if I had been familiar with the area. We were close to the people we were visiting, but not a place I would recommend to others. Absolutely no extras. Hardly any basics. It was a place to change clothes and sleep. Didn't want to spend any time there.

We stay that hotel six day.We enjoy there. Price is nice.Everyday clean room also breakfast we like.We have no problame we enjoy vacation..

We live in DFW and stayed here for a weekend getaway. Everything was in order, the suite was great. Bed was comfy, sofa not really but that was a non issue. My main issue was the slowness of the WIFI connection. We watch alot of movies and shows from Netflix and Hulu online. There were 3 routers we had access to but none of them had enough speed to […] stream the movie. It was very frustrating but luckily the TV worked fine. Mehr

I have business in Plano regularly and love the convenience and the value of this hotel.

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great location! close to all of the things we had planned to do. hotel was nice, breakfast was great. had some bugs on the floor under the chair in our room. No other problems. would easily stay here again!

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was a great price and everthing exceded what i hoped to expect. would stay here again.

Great value, nice people and safe surroundings. The kitchenette did not have any supplies but I was able to get plastic flatware, cups, and extra towels just for the asking. Would stay again.

I would stay at the Quality Inn again. I stayed 7 nights. My room was clean. The fabric furniture had no spots. The wood furniture had no dings and the sheets had no holes (recently learned not to take the latter for granted!). Free breakfast in the morning with a darling of an elderly man who oversees the breakfast room. Staff was always courteous […] and pleasant to me. Free Wall Street Journal in the lobby. Very convenient location. Can't beat it for the rates. Mehr

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Only problem we had was we were on our honey moon and the electricity was out both the night of the 4TH for several hours and the day of the 5TH for several hours. Other wise the stay was great the area was perfect. Easy access to every where we wanted to go. The Neighborhood was really quiet and nice! Rooms were small but clean and really a great deal […] for the price. Mehr

Functionally, the room was solid. It was clean and provided decent comfort for the low amount of money spent. The customer service was top notch, much better than some places I've stayed that cost 3-4x as much. The bed was okay comfort wise, not the best but not the worst. The bathroom looked like it was recently updated with granite counter tops, but […] the rest of the decor looked like it was straight from the 80's. The hotel was located in a business complex with several other hotels surrounding it, and just a few blocks away was a good food selection. Also very close access to Hwy 75, which was important to us. The biggest complaint, and really the hotel can do nothing about it, not to mention it's our own fault for not looking at the pictures better, is the doors to the room are on the OUTSIDE, making it possible for anyone to venture up and break into your room. We didn't have any problems, but it made my wife uneasy. She swears someone messed with the Do Not Disturb sign, although I think the wind blew it off the handle. The last thing I might mention is because it's a lower budget hotel, some of people staying at the hotel did look of questionable character. One specifically was a guy in the lobby upon our arrival that was arguing that their asking price per night was too much when he was just going to use the room for a few hours. Next time I would look for a hotel with doors on the inside to help ease my wife's concerns. But in a pinch, I would stay here again if push came to shove. It was a good bang for the buck, and in this price range I think you will be hard-pressed to find something better. Mehr