The Kensington Hotel - London

Overpriced, small rooms, 4 stars max

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I loved it! What a great area- so beautiful and quiet yet close to the subway stations! An easy location to get anywhere!

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This hotel was pretty deluxe - the room was very comfortable, the staff pleasant and very helpful, and the bar and cocktail service was outstanding. Best blackout shades I've ever seen - the made the room completely dark, even in mid-afternoon, if desired. Also, a ton of great restaurants nearby and a great little farmer's market on Saturday mornin […] g. Mehr

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On the whole a lovely hotel. However, there was a varying amount of detail in the room. It was bizarre that the gadgetry was so outdated, the phone was old and crusty the remote similar, the TVs only had freeview all of which was very odd for a hotel of this standard. the I pod docking station can only dock iPads and doesn't connect via a bluetooth […] either. However, the rest of the hotel was exceptional, just the uneven attention to detail was bizarre. Mehr

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Nice location, upscale and friendly staff, nice gym, super clean, every evening they would bring tea and cake to our room, free upgrade to a suite, overall very nice place to stay.

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As a frequent traveler, this was the best hotel experience I've had in at least a decade. The only thing in the world as good as the rooms and building quality was the service the staff provided.

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We stayed at The Kensington from 28.12.12 to 1.1.13. This is one of the best hotel we have stayed at. All staff are extremely helpful and polite. Our room was upgraded to "delux" which was a lovely gesture - this break was a treat for my husband's birthday. The Guest Relations Team are also very courteous and helpful at giving directions and advice […] to the best way to see London and how to get around. Another nice little gesture was bottles of water and a piece of cake left in your room at night. I would definately recommend this hotel to anyone who enjoys being pampered and enjoys their luxuries. Mehr

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As a VIP I got instant upgrade upon arrival. The room was great and the staff very welcoming. However, the rooms are not sound proof and I could hear the floors each time someone moved along the corridor or even in the room next door. Maybe just the location of my room and not all rooms were like this? Didn't have the time to let the front desk kno […] w. Mehr

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Very nice stay. Excellent stay! Very much enjoyed the stay!

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A STYLISH, COMFORTABLE HOME FROM HOME. WELL PRICED, WITH ATTENTIVE AND YET UNOBTRUSIVE STAFF. HIGHLY RECOMMENDED.

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Good location, very convenient for the museums. Excellent service from the staff. Room was very comfortable; great TV and coffee maker; lovely cakes & treats left in the room each day. Generally very clean, but one or two things had been missed. Noisy loose floorboards in the corridor.

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Stayed here with my daughter who attends University in England. Lovely hotel with all the amenities. Close to shopping and good access to the Tube. Staff were more than helpful always. Consierge services were excellent in getting us play tickets, transportation, directions, etc. Room was small by Canadian standards but exceptionally clean (and I'm a […] clean freak)and well appointed. Kennsington was a very nice district to stay in...lots of restaurants and shops and stores and of course close to Harrods! Will definitely stay here again next time. Mehr

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- Excellent experience!! - Excellent location - Great Service - Excellent Rooms

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Loved everything about this hotel. Comfortable, beautiful rooms, attentive, friendly staff and a great location for walking to museums.

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The hotel was very nice in a boutique sort of way. They gave us a very nice room on the 3rd floor. The bathroom is small but pretty much in line with London hotels. It had a heated floor and a wonderful rain type shower head. The bed was king sized which we look for, and comfortable although I woke with a sore back each morning. The staff was very nice […] and eager to help. They recommended a very nice restaurant nearby. The only thing I would caution anyone contemplating staying hear is about costs. We got a very good deal on our room through Expedia which was well within our budget but when we checked in we quickly found that the prices of anything else the hotel offered were extremely high. A tiny drink in the bar was 12.50 pounds or about $18.75. We didn't even try the restaurant because of that. They offered a laundry service where a shirt was 5.95 pounds. If you are on a budget, as we were, just be aware. Mehr

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The location and staff were great, until we requested two wake up calls (asked for two in case they had a problem with one) and didn't receive either. Apparently they transposed the room number and did not think to try the room number associated with the car service to the airport one hour after the requested wake up call. Since clocks were turned back […] the evening before we were unsure of using the alarms on our U.S. cellphones--hence the two wake up calls request. Mehr

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I would give it 5 stars if they fix the following: Needs comfort Mattress (the mattess was Incredibly uncomfortable which caused back pain). You can hear almost everything from the hallway, which is really annoying,

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Very Nice loaby and bar area. Staff is helpful And polite. Rooms extremely small and quite shabby.

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Really homely hotel. Our second stay. It's expensive but worth the money. The afternoon tea is a necessary indulgence - a real pleasure.The bedrooms are small but the public areas, restaurant and staff are all superb. The gym is well equipped but we hardly had time to use it. It's well located in an upmarket area.

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We stayed here last weekend to visit our Daughter and see George Michael at Earls Court. Our room was absolutely beautiful with a gorgeous 4-poster bed, huge chandelier, lovely view to Queens Gate over the front door. Chocolates, cake and water left at turn down.. and the bathroom! Wow! 2 basins, stand alone bath and the best power shower in London. […] Fantastic location too - minutes from South Kensington tube, or walking distance to Harrods and Knightsbridge shops/Hyde Park etc if you wish to avoid the crowds underground! A gorgeous part of London. We didn't take the hotel breakfast as there are lots of beautiful little cafes nearby - in fact we were spoilt for choice. Another bonus was that we were able to avoid all the crowds trying to get home from Earls Court after the concert - just a 15 minute safe walk to hotel from this venue. (And a great kebab shop "Bosphorous" just across the road too for midnight snacks!). All the museums are on the doorstep and there's a great exhibition "Ideas" on at Christies at the moment. London at it's best! Free wifi too and excellent cocktails! And George Michael was amazing by the way :) Room Tip: We had room 115 - it was a little noisy as facing front, but we didn't mind in the slightest! Quiet compared to Brighton.... Mehr

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We very much enjoyed our one night stay. Spacious hotel room, helpful staff. Nice ambiance.

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The Kensington Hotel is in a desired location, just a brief walk to the tube, and in an area with many restaurants and bars. You can easily venture out of the hotel for a drink or meal if you desire. The facility is bright and tastefully furnished. My main complaint was with the room and bath size. It was a challenge entering the bath due to the location […] of the door and size of the sink. Thankfully I did not attempt to use the loo when half asleep as negotiating the entry was an accident waiting to happen. Mehr

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The hotel is comfortable and well kept in a good neighborhood close to a tube stop.

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Very comfortable room! Wish we could have stayed longer. Excellent location! Very attentive service at this hotel! We will absolutely come back here.

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Everything was right about this hotel, other than our room being very small. Was tight coming and going through the door to room. But everything in the room was appointed nicely. Very contemporary room just large enough for a single business traveler. There were 2 of us so it could feel cramped at times. The service was terrific and we were treated […] with respect. The concierge helped us find the best routes to places and was very knowledgable. The tea service was good. We felt pampered. Mehr

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An excellent hotel in a good location, staff were very friendly and helpful, but my only problem was the size of the bedroom and bathroom, both very small! Considering the amount of money I paid for the room I think it was a little expensive.

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We had just come off a cruiseship and the room and bathroom we were given was even smaller than a cruiseship accommodations, and had a noisy vent fan outside the window so opening the window for air was not an option. Very disappointing. The staff were professional and courteous. The food was very expensive, but good. The hotel is situated in a very […] nice area. Mehr

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I really enjoyed my week at this hotel. I had a lovely spacious room with high ceilings, comfortable bed and pillows, super quiet, and modern bathroom. Kettle in the room. Requests were responded to quickly. Lovely, relaxed, stylish foyer. Good location close to South Ken tube. I hope to stay here again.

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The staff were very helpful. They handled bags, taxis, room items requests. They provided down-free pillows and blankets at our request. We had a superior room so there was more space than usual in London. The bathroom was large with a great tub. We had tea there - it was very good. The location is superb - two blocks from South Kensington Underground […] station and less than 50 yards from a bus stop for C-1 bus (west, away from the tube station). We walked to breakfast and dinner - there are a variety of restaurants around the tube station and nearer the hotel. Also a post office a block away. We also walked to the Victoria and Albert Museum. Mehr

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It is a beautiful hotel in an excellent location for parks, museums, restaurants and shopping, and the reception, restaurant and concierge staff are excellent. A few qualms are that the room was not made up when we arrived (4 pm!) and the following day when we returned to the room after being out all day it still was not made up by 4. We complained, […] got a nice letter from the manager and things changed after that. A night's rate was charged to my card also as soon as we checked in, even though we prepaid, and they did not tell me. They said it was not a charge, just a "hold," but my credit card did not seem to know the difference. Nice breakfast spread and excellent service. Lovely chocolates with the turndown at night. Bed was a little hard for my tastes but liked the heated floor in the bathroom. Someday someone will design a bathroom that has decent lighting for a woman to fix her hair and put on makeup. Guys, this is not the place for mood lighting, okay? The other thing is, do not touch the telephone in the room, ever. We used it to call a local number to check something with our airline, got put on hold for a while, and got a truly stunning bill. All that said, I would still stay here again. It's a great place to experience London. Mehr

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Great service and staff. Nice breakfast and bar and lounge area to hang out. The rooms are tiny but we didn't spend much time there. The marble bathrooms are also a nice touch.

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This place is spot on in every way. Gorgeous lobby and parlor rooms on the first floor to meet with colleagues or enjoy drinks in. Bar is great. Staff as friendly and helpful as can be. Location is stellar. And the hotel is in great condition, with the interior decor of the rooms all you could ask for.

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After having travelled the world my whole life this hotel really raised the bar. It was superb. The very intimate touches and care made us feel like we were at home. Incredible attention to detail from the housekeeping staff. Gorgeous hotel, fabulous room, great location. The only disappointing part of the hotel which stopped me from rating it a 5 […] was the restaurant, not a great breakfast, surly staff and super expensive. Mehr

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Easily one of the best hotels I have ever stayed at. Absolutely beautiful, with terrific customer service.

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Friendly, welcoming staff but not over-facing - a great asset for the hotel. Grand old building with fantastic public rooms, restaurant, bar and gym. Small but clean and up to date room with tea/coffee, dressing gowns, slippers, WiFi etc. Brilliant location for museums and Albert Hall with South Kensington tube station about 2-300 yards away. Plenty […] of local restaurants and a Lamborghini dealership just round the corner. Mehr

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Wonderful experience! Great location, friendly, helpful staff. The room was clean, attractive decor, comfortable bed - everything was great!

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Super, 5 star service, if you can avail of a good nightly rate this has to be the best London hotel, smiles, style, service, elegance and convenience.

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Great staff, rooms small but newly decorated bar and restaurant highly recommended

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incredible small hotel rooms. My bag did not even fit. And it is outside of the centre too.

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