The Ritz-Carlton, Washington, D.C. - Washington

The hotel was gorgeous and the service was excellent, but for the price, I expected more. Internet was not free and not cheap, either. The room was fairly standard with nothing particularly special, but was clean and well maintained. Anything extra, such as room service, had fees attached to it. I know room service meals are notoriously overpriced, […] which I was prepared for. I was not prepared for the overpriced food with a decent sized fee attached to it. The location was good, but overall, I expected more. Mehr

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Loved everything! Will go back again.

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I have never stayed at a Ritz Carlton hotel but I know I will again someday. It was such a beautiful place but that doesn't surpass the service. Every single person we met were not only high class and smiling but always went out of their way to ask us every time if there was something they could do to help. Just when I was thoroughly impressed, the […] Guest Services Manager sent up a bottle of wine and a thank you note. thank you all so much. Mehr

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The hotel was beautiful, but very expensive. Next time I will stay at a JW Marriott, which is less expensive with equal amenities.

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Great hotel with great customer service!!! Everyone should experience a stay at the Ritz-Carlton!!! I can't wait to go back!!!

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The bathroom sink wouldn't drain, but was repaired once I brought it to the staff's attention. The toilet stopped flushing towards the end of our 8-day stay, but the suite had a powder room that worked fine. The water temp was a bit low for our family but certainly ok. The fold out sofa bed in the sitting room was sub-par and our young adult suffered […] for a few nights before we requested a roll-away. The staff was fabulous. After an initial mishap at check-in, things went extremely well. The hotel is lovely and the staff gracious. The hotel food quite good. Mehr

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Overall OK. Positive:Room and hotel luxurious. Staff warm and attentive. Negative - In house retaurant absurdly expensive for quality of food (both breakfast & dinner). Temperature in room difficult to control - too warm and comfort is too heavy, so you sweat then freeze. Pool not available to children

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High degree of service.........................................................................................

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The experience could not have been better. The hotel is beautiful and the staff was incredible. My daughter was ill and they did everything and more to make sure she was comfortable. I was very impressed.

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wanted to stay in DC and needed the best gym in town and was told this hotel is it very old and not worth the money :(

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Its the only place to stay in DC

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I must admit the Ritz is a beautiful hotel. However, the only reason for my stay was because you were the only hotel that had immediate access to a Basketball court. My son wanted to stay at a hotel that had a court. While we had a wonderful time during our stay at the Ritz, we were a bit surprised that there was no microwave in the room or no pool […] in the middle court yard. The only pool, which was located in the adjoning Health Club, was accessible only if you paid the daily fee and if you were at least 16 years of age!!!!! One would think that such a stylish hotel as the Ritz would have had at least a pool, jacuzzi, and possibly a sauna too!! But all-in-all the staff were extremely helpful and very pleasant. Mehr

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The stay was good , price excelent , but bad quality of bedding ...our room has the bed sheet with a hole ... not what we expect for 5 star hotel :(

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Perfect stay. The staff go out of their way or be helpful and friendly. The location is very convenient. Will definitely be staying here next time I am in DC.

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The staff was friendly and attentive and made my two year old son feel welcome. I would definitely recommend this hotel to others and I would return on my next trip to DC.

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I wish the room had been a tad bigger, felt tiny walking around the bed ..... BUT... the bathroom was great and almost the same size as the room along with a separate toilet area with a lovely privacy door.

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The staff were amazing. The facilities were gorgeous. I couldn't have been more pampered.

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Hotel and staff were fab! Gym and breakfast was delish!

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Great hotel. The service was fantastic and staff was world-class! Would have given it a 5 for room comfort but the ac unit just couldn't keep up with 100deg temps outside. Im sure if I had said something they would have made it right. Highly recommend!!

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Please Read the whole message. When I arrived the first room had A/C problems they immediately moved me to another room. The A/C was not working in the 2nd room. They moved me to a 3rd room. It happened to be a record breaking heat wave in DC. I will say the staff did everything possible to make my stay as pleasant as possible. Including a room with […] great A/C and a bottle of champage. They really went out of their way to make things right. I always stay at the Ritz and I will say this was one of the best in guest service. VRC Ft Lauderdale, Fl Mehr

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The room and facilities were excellent. The service left a lot to be desired. At check-in we requested the New York TImes paper in the morning. We made 3 calls about an hour apart before the newspaper was finally delivered to the room. Is it that hard to get a copy of the newspaper to the room and does it take 3 calls to the front desk? Certainly below […] par for a Ritz Carlton. Mehr

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Very clean. They value their customer. Top-notch service. Would highly recommend to anyone looking for a relaxing and comfortable stay.

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Overall the hotel was very nice and the staff too. It's location close to Georgetown and Dupont allowed us to walk to our destinations. The only complaint I have is that the flashing light on the smoke detector was very bright. It wasn't noticable during the day but at night once you turn off the lights it was like a camera flash going off every five […] seconds. Mehr

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The service was great. However, our morning brunch experience was less thanimpressive. the buffet service fell short on multiple levels. The omelet and waffle service was not timely nor efficient. It took multiple requests to complete my order including continents. ALSO, in spite of multiple workers, they had a difficncult time keeping an adequate spread […] out. almost i Mehr

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Greeted with champagne; sent off with bottled water. Staff was very courteous and welcoming. Room was very comfortable -- exactly what you'd expect from the Ritz.

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Clean and a courteous staff. We spend just one day using a concierge, two times to find restaurants, they advice and help us to enjoy our visit.

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We had the most wonderful long weekend at the Ritz Carlton in Washington DC. The service was over the top! Everyone is so helpful and friendly and the room is so clean!!! The breakfasts were amazing (great eggs benedict and blueberry pancakes)!

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I arrived feeling under the weather and the gentleman at the Registration desk noticed and offered to send up a pot of tea. It was a welcome effort. I was in town to visit family and spent a lot of time in the room because I was not feeling well. It was very comfortable. Close to GWU. I used my hotels.com credit for the night.

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We stayed on the Club floor. I've never stayed in a large hotel before where the staff made me feel so welcomed. Impeccable but completely unstuffy service.

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My husband and I stole away for a couple of quiet nights to celebrate our 15th anniversary. The hotel was wonderful; the staff was truly exceptional. We had a marvelous, memorable weekend.

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The moment you pull up to this hotel you feel like Royalty. This is what great hotels are suppose to feel like just like the 4 star restaurants do. Front desk managers conciere all make sure you are in the finest hotel. The rooms perfect beds shower amazing first rate beauty products in bathroom . Breakfast was amazing the brunch and if you stay there […] you will agree it's just that good. Can't wait to go back!! Mehr

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We have now stayed here three times in the last year. The hotel is excellent; food is wonderful and the Ritz offers a great all around package. However, what makes the place shine is the staff: Everyone is there to help you, from top to bottom. You are made to feel welcome from the moment you arrive and there is none of the attitude you sometimes receive […] at a hotel like this. Room size is generous and you are only a 15 minute walk from Georgetown or a short walk to the Metro at Foggy Bottom or Dupont Circle. This one is highly recommended. Mehr

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When we reached the hotel, our room was ready and we we were efficiently checked in. However, no welcome drink or hot or cold towels were offered. The location of the hotel is very odd, its not eactly walking distance from any DC attraction, and you have to rely on Cabs. The room was nice and clean, but we faced issues with the bathroom flush. Toilet […] was very close to wall and uncomfortable to use. Last day our lock on room's main doon wouldnot work. The breakfast quality was good but selection was very little. Valet service and crew are good and courteous. Mehr

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Great Historic Hotel close to everything!! The first room we stayed in was in need of a good carpet cleaning or a new one and the bed was a little saggy. The room had a wonderful view of the washington monument. The ac was not working well the first night so they moved us to a beautiful suite! Definetly much nicer room! Would stay in that room next […] time! The hotel staff was very helpful with everything! First class!! The breakfast buffet was amazing too!! I would come back and stay here again and bring the kids next time to see all the sites! Mehr

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Very attentive staff, wonderful food, overall great experience. I highly recommend.

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Our experience was wonderfully amazing. Each staff member of the hotel was exceptionally friendly and accommodating. The next time we are in the DC area we will book our room at this hotel again. I have absolutely nothing negative to say about our experience.

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Great hotel, spacious rooms and exceptional staff. Very good for children. Complimentary cookies and jelly beans at night.

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While away from our 4th floor room there was a flood in some rooms on our floor. The response of the staff was exceptional but it was very disconcerting to return and find people in our room and items removed without our permission. A lovely hotel but an experience I would not want to repeat.

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We were VERY impressed with the service, unfortunately the room was a little tired. Stains on chair and pillow. Paint chipped. The service was over and above the top. We would go for just the service. Love the Ritz!

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The hotel was well maintained and very clean. The bathrooms were very bright and roomy! We loved them. We will definitely return.

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My husband and I were very pleased with the hotel. We travel quite often and tend to stay at Ritz Carlton hotels because of their excellence of service and comfort. The DC hotel was right on line of our expectations. I lived in DC for 13 years and am quite familiar with the area, as such, I loved the location of the hotel. It is walking distance from […] Georgetown, right on Dupont Circle and very close to downtown. We recommend the hotel for leisure or business purposes. Mehr

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