Walt Disney World Swan - Lake Buena Vista

This hotel and the sister hotel The Dolphin are a great way to see Disney. These hotels are considered part of Disney so access to the parks are guaranteed even if the parks close due to reaching capacity limits. Easy walk to Epcot and a quick boat ride to the Studios.

Not a very upscale hotel. The mattress sags and isn't very comfortable. I was very dissapointed. The grounds are pretty and the location is great.

The Swan hotel was centrally located to parks and the boardwalk. Transportation was convienent and frequent. Accomodations were extremely clean and comfortable. Staff was efficient, informative, and helpful. Staff checked us right in and offered upgrades for nominal fee. We will definitely stay there again.

The room was very nice and the location was awesome. We walked to Hollywood studios and Epcot, plus spent time on the boardwalk. The only negatives were you had to pay for parking, which I just hate doing and the front desk clerk had zero sense of humor...

We made the trip to the hotel using our GPS and had almost no traffic during the busiest time of the year. The hotel however added extras to our bill, like parking and a strange package that let them still charge full price.

I have no complaints about this hotel! I've stayed at most of the Disney resorts on property and this one was up to par with the rest. Very clean and comfortable, great views, super convenient location, and the best part are the Disney Extra Magic Hours. The water taxi is always such a convenient option to get to Hollywood Studios and Epcot without […] worrying about parking or traffic too. My ONLY complaint really was the room service. Each morning our breakfast was either cold or barely luke warm by the time we got it. Not that I was expecting it to be piping hot or anything but I was slightly disappointed. Overall, I would absolutely recommend this hotel and stay here again! You definitely get your money's worth...I honestly didn't want to leave! Mehr

The Swan is absolutely beautiful, staff is very helpful, and easy to get to all the parks.

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Great for families, perfect location for epcot and Hollywood studios. Beds very comfortable.

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Very happy experience , location , facilities and service was very good . Room Very clean , clear and confortables . bed and Pillot excelents/

This is a great hotel to stay for vacation. I'm glad I choose this hotel. I'm fully satisfy with the hotel and service.

The beds was very old. Me and my kids had back pains every moring. We did complaine and nothing has ever been done about it. Our room was near the service lift. In the nights you hear the lift moving up and dowm, which is annoying when you try to sleep. when you call room service they dont even answer. Very old features.

When we arrived we were impressed with the lobby and reservation front personnel was ok. The issue was when requesting towels which were not in the room at all! The guest services person was rude and condescending. When the towels finally arrived they were shabby and old. It is obvious this hotel needs some TLC and should have there star rating lowered! We […] were surprised with the bad level of service. Even worse we ate the Grove and was served cold soup which should have been hot! We were trying to enjoy the stay without being critical but he basic necessities were missing. Mehr

Caitlin at the front desk make a huge difference to the stay - truly exceptional service and made the trip truly memorable for my kid.

The convenience of being able to park and forget the car was wonderful.All .lwe needed to do was hop on the bus or ferry. We were able to enjoy the parks because there was someone to take us back to the hotel.The hotel concierge was helpful but, obviously not knowledgeable about the resturant she booked our reservaations at. We paid $200.00 to have […] dinner in a bar area. After dinner, we found out that there were two other more intimate dining areas in the resturant. Breakfast was quite pricey at hotel . Mehr

We were there for our honeymoon and would recommend to others to do so. We had a great time. Real friendly staff.

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We do not feel The Swan is a 4 Star Resort Hotel as advertised. While our room itself was clean and comfortable, the balcony was cramped barely fitting 2 metal chairs - the cement flooring and chairs were stained and dirty. The room overlooked the large air conditioning unit and there was a constant loud noise. The generators the maintenance/grounds […] crew used were extremely loud and disturbing. While the grounds were nicely kept and the weather beautiful, why weren't there more seating areas outside? Overall, a disappointment. Mehr

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Excellent hotel. Clean and very friendly. Great location. Would stay there again.

The hotel was great and the service was good, but what they don't tell you is even though it is a Disney hotel, you still have to pay a fee to self park your car, a misc fee that they don't really explain what it's for, and a fee for using the phone and internet service even if you don't use either one in your room. So if you decide to book with the […] Swan or Dolphin, just be prepared to pay an additional $60-70 more than the price listed. Mehr

Good value for a Walt Disney Hotel with the Extra magic hours and disney transportation. Staff were friendly. Rooms are somewhat dated, but nice bed. Problem with green service- didn't realize that also means that they don't pick up trash and replenish toiletries. wouldn't recommend Todd English restaurant. Got better food at the Epcot food festiva […] l. Mehr

We love that the Swan and Dolphin are so close to the Epcot Center and the Hollywood Studios. If the boats to the parks are over-loaded you can also use a walkway (10 min to Epcot, 15 min to the Hollywood Studios) - we really appreciate that. The beds are comfy and the room was always clean! We would definitely come back.

Great hotel in great location. Very comfortable room layout. Bed was awesome. Staff is fantastic.

It was a great hotel very recomended

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I've been to WDW many times. I even used to work for the mouse as an intern right after college. I thought that the location of the hotel was amazing - it is a 20 minute walk to 2 parks (Epcot and Hollywood Studios), and a 5 minute walk to the Boardwalk. If you don't feel like walking (and we usually didn't), then there's a ferry ride to both parks […] as well as a bus service that runs pretty regularly. Do yourself a favor and take the ferry when you can - it's peaceful, quick, and fun. Also - the ferry places you right between the countries and the future world in Epcot - a really great location because you can skip the general chaos at the front gate! The exterior of the hotel is a bit outdated (I'm not really a fan of Michael Graves art on pretty much anything...), but the gardens are beautiful. The rooms are really in good shape and the view in almost any direction is amazing. You can usually see the fireworks over the parks if you happen to face that side. We visited three of the restaurants that the Hotel has to offer - the Sushi restaurant (can't remember the name right now), the Italian restaurant (Also can't remember), and the Garden Grove restaurant. All were excellent. Everyday the room was cleaned very well and the staff were friendly. All in all I would definitely recommend this hotel! If you choose it you will not be disappointed! Mehr

Awesome

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I found this to be a great place to enjoy the Disney Magic. Our room had a balcony with great views of The Boardwalk,the boats,and Epcot in the distance. From here you had water transportation to Epcot And Hollywood Studios. A ten minute walk to Epcot And less for Boardwalk. Food is pricey. All in all A great place.

best non-disney hotel located inside the growns of Disney!!! short boat ride right outside the door of the hotel to several parks and shops

Although this hotel comes with the usual Disney quality when it comes to the staff, the services, etc., the hotel is WAY overpriced. You are paying for service & convenience more than anything else. The room furnishings were on par with many mid-range hotels that cost half of what the discount price was for this hotel. There was nothing exceptional […] about the room. I'd recommend this hotel only if booked through a discount program. Mehr

My family with young grandchildren were staying on in Orlando after our departure. I had prepared a large bag of food items for them. This bag disappeared from my room the night before checkout. No resolution as yet, very unhappy.

this is definitely a 4 stars hotel considering it has resort type of facility but i could only gives it a 3 stars because the facilities, for instance, the swimming pools are poorly maintained. The water in the pool is sadly to say, dirty. we could see leaves floating on the water. our kids said the water tasted funny, disgusting when they ingested […] it by mistakes while swimming. customer services are not bad but someone checked us into ar wrong room the first night. instead of a room with a boadwalk view, she checked us into a room with a generator view. furthermore, the room is unclean, we killed a roach! Mehr

We got a good deal through hotels.com, but we didn't get any less service or convience than others that paid more. The room was very nice and the beds are out of this world! Went to epcot and loved that we could take the complimentary boat shuttle to the gate!! Loved the ammenities at the hotel. We do think the swan paddle boats should have been included […] in our resort fee and not extra, however. The property is beautiful and since you have use of everything at the Swan and the Dolphin, there was lots to choose from on diining, store items, etc. Can't complain about a thing. Do wish they had complimentary bathrobes and a lazy river like the Omni. Both 4-star hotels, so the Swan should offer the same, as well as some cookies with the bottle water at night. Mehr

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Great location for epcot and studios, you could walk to both, although the short ferry boat provided is also nice. Bedroom not very sound proof as could hear conversations and taps running in adjacent rooms. Fantastic looking hotel and an enjoyable stay.

Unfortunately we had very bad lumpy mattress and the mattress from the pull out was extremely thin ...the bathroom was tight quarters with the door barely missing the toilet bowl so giving the kids a shower was a real challenge.....we had to call 3 times within 2 hour span before getting extra bedding for the pull out and extra towels. The only thing […] good about this hotel was the location but I would not stay there again. Mehr

Great location, however the hotel room itself was mediocre. But I am not one to spend that much time in the actual room anyway? The pool(s) were great, and open 24 hours, though the towels are locked up at 9pm. The fitness center(s) were well appointed and very nice. Overall, a pleasant stay.

Very bad experience, the room has a terrible smell to hunidity, people are not really nice, never coming back to this hotel

The location is so convenient. However, our room had a litany of problems, and we had issues with the housekeeping service. Our a/c didn't work for the first night; the coffee maker kept shutting off, and the refrigerator only kept food somewhat cool. Also, the resort fee is supposed to include two waters. On two of the four nights, we had to ask for […] the waters to be delivered. They also gave us two decafs and no caffeinated coffee one day. That said, the hotel clerks were very pleasant quickly resolved the issues. We enjoyed the pool and the location (so close to Epcot and Hollywood Studios). I would recommend the hotel, but I expect more from a Westin property. Mehr

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charged me for some resort package which I did not use or requested. Insisted that hotel.com had requested this? I paid it for 4 rooms no choice.

My sweetheart and I just spent an enjoyable weekend at the WDW Swan. The two of us are annual pass holders and, with regard to Disney-affiliated accommodations, have only stayed at the value resorts previously. The Swan and Dolphin are actually Westin hotels, and our past experience with that chain was favorable, so we figured we'd give it a try. The […] Swan did not disappoint! I can't imagine there's a more comfortable bed to be found at another hotel anywhere--so comfortable, in fact, that we gave a bit more consideration to sleeping than sight-seeing. We had an unexpectedly pleasant view of the surrounding hotels and parks. The bathroom was a good size, and I especially liked having a vanity outside the main bathroom with a second sink and shaving/make-up mirror. The pool shared by both the Swan and Dolphin was lovely, and we took advantage of the nearby bar. Also, we enjoyed a terrific breakfast at the Swan's Garden Grove restaurant (having Pluto and Goofy there was a plus). The location of the Swan is one of its best features, placing guests in walking distance to the Boardwalk, Yacht and Beach Club hotels and their restaurants,etc. You can also take the Friendship or enjoy a walk to Epcot. And, there is a prime viewing spot for Epcot's nightly fireworks in the vicinity. Fantasia Mini Golf and Hollywood Studios are very close by as well. Some may not favor the Swan because it isn't "Disney" enough, but I don't need mouse ears embedded into every surface for me to feel immersed in the Disney magic. Whether you're traveling with children or not, I think that the Swan is a wonderful option for your WDW vacation. Mehr

I HAVE BEEN STAYING IN THE DISNEY AREA FOR 25 YEARS ON VACTION AND I CA N TRULY SAY THE SWAN WAS THE WORST HOTEL I HAVED STAYED AT( HOTEL ,COM SHOULD TAKE THEM OFF THEIR LIST. DOES NOT DESERVE A 4 STAR RATING.

Its worth a little extra money to be within walking distance of so many disney attractions such as the boardwalk and to be able to take the boat from just behind the hotel to Epcot and Disney Studios. The pools were fabulous as well. You still have to shuttle to Magic Kingdom but its the first stop on the shuttle ride to and from the park. The rooms […] don't have movie channels or on-demand movies but there is so much to do that it is a waste to be in the rooms anyway. Mehr