Hilton London Kensington - London

die langsamsten und faulsten Concierces die wir jeh erlebt haben. jede frage wird nicht beantwortet sondern gegoogelt (kann man auch selbst machen) alles dauert ewig die typen schlafen fast ein, das personal ist griesgrämig. der rest ist okay. LG Markus

Für London guter deal, Nähe zur Ubahn auch wenn nur die Central line gut. Zimmer sehr klein aber teilweise renoviert.

Hotel bietet einen sehr guten Service.

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Oberflaechlich gesehen entspricht das Hotel einem Hilton (in GB) Leider ist das Hotel nicht mehr jüngste Generation, Teppichböden in den Etagen wirken schmuddelig, wie auch die Zimmer leicht verbraucht. Badezimmer sehr klein im Standardroom. Trotzdem,...schoenes Fruehstuecksbuffet, korrekter Staff, und wunderschöne Lage direkt am Hollandpark.

Hotel in guter Lage mit direkter Busanbindung und in Nähe der central-line mit gutem Service und einen ausgezeichneten Frühstück. Erwähnenswert ist auch die Nähe zu einem großen Einkaufszentrum. Der Aufenthalt war angenehm. Ich kann dieses Hotel zu 100 % weiterempfehlen.

Dies Hotel kann ich nur weiterempfehlen! Guter und freundlicher (und schneller :-) ) Service, sauber, gute Zimmergröße, tolles Frühstücksbuffet ... Nichts Negatives zu berichten :-)

Lage: ca 5min bis zur nächsten U-Bahn-Station. Service: Freundlich und zurvorkommend Frühstück: Großes englisches Frühstück, von Toast, Wurst, Omlett, Bohnen bis zum Müsli alles dabei. Zimmer war zwar eng aber gut (Doppelbett)(1043). Zimmer mit Twin-bed war etwas größer. (2002) Mit der Centrel-Line ist man ca in 15 bis 20 min im Zentrum.

Sehr freundliches Personal. Zimmer sauber, gemütlich und für Ausflüge gut gelegen, denn an der Underground Linie ( Central Line). So kommt man schnell ans Ziel. Frühstücksbufett Englisch aber für jeden was dabei!!

Schönes Hotel für einen Besuch in London. Gutes Badezimmer in welchem die Dusche einwandfrei funktioniert.

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Wir hatten ein twin-executive gebucht, was als Vorteile ein Frühstük, drinks und snaks und Akzess zu einem computer mit sih bringt. Das Frühstück war enttäuschend.

Das Personal ist sehr freundlich. Tolles gluschtiges Frühstücksbuffet. Vor dem Hotel befindet sich eine Bushaltestelle und in guter Distanz die Ubahnstation Sheperdbush.

das Zimmer ist zwar nicht gross, aber die Vorteile, die mit dem "Executive rate" zusammengehen (Frühstücksbüffet, drinks und snacks, computer) tragen zu einem bequemen Aufenthalt bei

Ruhige Lage. Bus vor Hotel. Ubahn Shepherds Bush um die Ecke. Direkte Ubahnlinie ins Zentrum. Freundliches Personal. Sensationelles Frühstücksbuffet. Zimmer sehr klein, aber funktionell und sauber.

Qualität des Service und Kompetenz der Mitarbeiter ist absolut ungenügend. Die meisten Auskünfte des Concierge waren falsch. Dîe Sauberkeit der Executive Lounge war schlicht eine Zumutung.

Wir waren für 3 Nächte in London u. können dieses Hotel auf alle Fälle weiterempfehlen. Die Zimmer waren zwar etwas klein, aber schön eingerichtet u. vor allem sauber. Das Frühstück war ausgezeichnet. Das Servicepersonal war sehr freundlich u. hilfsbereit. Die Verkehrsanbindung ist auch sehr gut, der Bus bleibt direkt vor dem Hotel stehen u. auch zu […] Fuß ist die nächste U-Bahn Station schnell erreicht. Bei einem weiteren Aufenthalt in London, würden wir uns sicherlich wieder für dieses Hotel entscheiden. Mehr

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I read the other reviews and selected this hotel based on them. The room was not dirty, but was kind of a dump compared to other Hiltons. I will say the concierge's desk was very helpful. Great location to catch the site-seeing bus, but a little far out from everything else. Not a bad property, but disappointing for a Hilton.

Hotel is a good value, offers great comfort and service. Located in a nice area close to public transportation. Rooms are spacious.

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thoroughly enjoyed my stay with the hilton group.have never been let down when ive stayed here.was charged for 5 items from the mini bar which i did not use,but reception took care of it quickly and without fuss.i work as a chef in clontarf castle hotel in dublin,so being in the hotel trade everyone at work will know the hilton hotels are number one […] in my opinion,thanks for a wonderful stay. chef david Mehr

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This hotel is very close to everything, and the mall next to the hotel also has everything. You will be able to find a very nice grocery store in the mall, so you can save a lot of money on food when you shop there for your meal. Also, the buses stop right in front of the hotel!! However, the Internet is not free

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I was immediately surprised upon our arrival at how helpful the concierge was. He packed our bags on the cart and stayed with us throughout the placement in the room. He, Ivan, was as helpful throughout the stay as well. The staff did offer to upgrade our room at no upcharge...we refused as after having overnighted and adjusted to what we had. The location […] and surrounding area was very safe for strolls and walking excursions which we did a lot. Overall it was a good experience after the initial shock over the dollar to pound exchange rate. There is also a very nice large mall 2 blocks away. Finally, the Kensington Castle is only a few blocks away as well. Mehr

Have stayed here several times and always been satisfied. On this occasion, however, we were less happy with our experience. We were disappointed with room on arrival, small and characterless, but they willingly moved us to another small but better appointed room.Bathroom v small. Awakened at 6.25am by fire alarm, hotel evacuated, electrical fault eventually […] to blame. Got back to hotel at 8.15pm after day out to find room had not been serviced. Rang and asked for towels and eventually a chamber maid arrived and insisted on doing a full room service. This was the night the clocks went forward an hour so we settled down at approx 10.30. Awakened at 11pm by someone opening our door and asking if we were with the Japanese group(?);at 11.15 someone rang from Reception to ask our names (!) and from then on we were kept awake into the small hours by a loud disco for a wedding party. All in all, two nights' disturbed sleep. Bar prices v steep, by the way, £20 for 2 glasses plonk. Mehr

Usual good service, helpful staff.

Nice room, great food, great location friendly staff

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Horrible,pokey and suffy little bedroom. Soulless bar area. Huge queue for the breakfast room. Staff were very nice but we will not be going back. So much better available in London ......we only went there as it was walking distance to a gig venue.

very convenient location, 5minute walk from tube, excellent breakfast, very helpfull staff. will stay again

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the staff was wonderful and let us into our room early. The room was clean - it was a little small but we were not there a lot. The breakfast buffet was worth the small addition to the room rate - it had everything including an omelet bar. The hotel was right on the central line so getting into the west end was easy.

The Hotel staff are polite and very help full. Hotel is clean and comfortable,very close to metro.

We stayed here as part of our anniversary weekend. The room was comfortable and clean, if slightly small. It is clearly one of the older hotels and could do with touch up. We wouldn't stay here again due to the cost but it is in an excellent location and the service was good

Check in was slow only 2 staff on duty. Booked a smoking room a couple of months prior to my stay however was told by reception that my room was given to someone else and there were no more smoking rooms. Standard room ok but very small, I have stayed in Hotels with a bigger bathroom than my entire room at this Hotel. Not great but fairly cheap for […] London if you get the advanve discount rate with offers. I have stayed in better Hilton hotels than this. Mehr

My girlfriend and I stayed for two nights at this hotel to enjoy the new years eve celebrations. Great location, just outside Shepher'ds bush. The rooms are quite good ( this however is not a new Hilton and it shows in some places), and the cleanliness was great. Room service was however, very slow and disappointing (1 hour + for a margherita pizza […] after we were promised we would get it in 20 minutes - it was later claimed that there were not enough staff as it was new years eve!!! - not the reply i expect to hear in a hilton) Also, the lack of a swimming pool was a bit of a disappointment - we were hoping to relax and unwind after a night of partying. Overall, the hotel has the cleanliness and class of a Hilton, but disappoints on facilities (and room service)........you pay more for the brand than the facilities. Mehr

We found the short tube ride to the hotel well worth it as it transported us to an upscale, quiet neighborhood seemingly light years from Oxford Circus and other noisy places. The hotel staff was great and I would definitely return. If I had an issue it would be their poilcy to charge for internet.

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On the first night of our stay, my girlfriend caught site of what i can only describe as a very large RAT. I brought it to the attention of two different staff members who practically and very disturbingly thought it was a laughing matter. I did make a complaint to no avail!!!! Stay well clear. No e.mail address to follow on with sending a photo of […] RAT.... Mehr

We enjoyed this location and the hotel. Great neighborhood, friendly staff, clean rooms with a fofortable bed. We had a good experience and would stay there again. Good value for the money.

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We checked in with no problems, the room was the 3 floor facing the main road but we could not hear the traffic outside. The main rang us up to see that the room was up to our standard and it was. We had booked breakfast they had good selection both hot and cold,and the location of the hotel you could if you wanted to catch the London tour bus outside […] our the local bus or about a 10 min walk to the tube station we would use this hotel again Mehr

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Hotel was convenient to tube and train station, very satisfied with service at hotel. Extremely dissatisfied with comfort of bed. The hotel mattress was hard as a rock and not comfortable at all. I did not complain to hotel management since I had seen comments similar, prior to booking.

Hotel was in a good location, bus stops directly outside the hotel, not too far from tube stations. Hotel staff were polite and let us check into our room at 10am.Breakfast was very good,as with all Hiltons.The only thing that let the hotel down was the room we were staying in which was very dated.The bathroom needed a lot of TLC.A plate with fruit […] thrown on it was on the side table upon entering the room, I wasnt sure if it was a welcome gift or food left from previous occupants!Had I been staying for more than 1 night I would have asked to move rooms. Mehr

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