Hampton Inn Houston - Brookhollow - Houston

The staff at the front desk was very helpful. Our room did not have a working TV, it would not come on for us and immediately the personnel left the desk and came to assist our needs. He was very polite and so helpful. He offered us another room for our convenience. I appreciated the way he handle things. Also the staff that prepared the breakfast did […] a fine job. Everything was timely; you can see where everything was arrange and accessible. Will stay again. Mehr

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We did not hear ANY road noise, we were doubtful to stay there cause of previous reviews. The only noise we heard was the maid with the vacuum at 9:30 am in the hall, after opening the door and looking at her, she stopped. On a Sunday I would have preferred to sleep a lil later. We have stayed in about 20 different Hampton Inns and they are all the […] same, which we think is Awesome. Clean!!!! Mehr

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The only reason why I did not give a 5 is because the road noise was SOOOO loud. you can hear every car passing by. Eventually though, it rocked me to sleep so I will not complain too bad. I would DEFINATELY recommend this hotel because it is nice, very nice. the staff is nice, the breakfast is nice and the hotel is nice in my opinion... and the price... […] Excellent for what you get. Thank you. Mehr

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The check in was super fast. The clerk was super friendly and very helpful. I loved the room. The beds were comfortable, the restroom was the best part. It was huge. Not like most hotel restrooms were the shower is right against the toilet. It had a full size mirror. Oh and the breakfast was delicious. The waffles and the omelet

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I booked Two Rooms and LOVED IT. The only concern I had was the road noise. Walls were thin and I could hear every car... till it rocked me to sleep, lol... The Staff was Awesome, the Breakfast was amazing for the price of the Hotel and the Breakfast Lady made it all worth while.

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Good stay, had previous sleepers wash cloth hanging over shower nozzle. Maid kept letting neighboring doors slam as she left each room as she went in and out to clean them. Nice front desk folks. Other than that good stay.

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Room was nice - 2 queen beds instead of 2 double beds usually at most places, was very nice for family of 4. Breakfast attendant was outstanding! Took great care of all customers and the food was very good as well. Actually all of the staff were excellent. For the money, a great spot.

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Overall my stay was really nice. The room was clean and nice and the staff was friendly. I really take exception to the practice of any hotel taking or holding money out of my account for any reason before services have been rendered or purchases have been made. In this case they took $50.00 out of my account to cover phone calls or use of laundry. […] It made no difference that I told them I was not going to use either. I am a businessman not a college Spring Break student and in thirty years have never caused damage to a room that would require a Billion dollar Hotel chain to spend money on repairs. I felt like they pre-judged everyone with the potential to wreck their room and charged them accordingly. Yes they put the money back in your account but only after they inspect your room and make sure you didn't use the phone. What happened to trust or true customer service and relations? Will not stay at this nice hotel again for this reason. Mehr

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It was exceptional. Hotel staff was courteous, except for breakfast hostess, a little too crasp; however for the most part ---- stay was terrific. Accommodations were pleasant and quite. Enjoyed the comfy bed!

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Really close to the city center, excellent choice of restaurants in neighborhood, impeccable rooms, wonderful service and the sweetest and kindest breakfast hostess ever. She will make you feel at home and absolutely spoil you. Thank you, ma'am, you're awesome.

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Typical Hampton Inn satisfaction - upscale oriented for the smart consumer. Book it.....you'll be glad you did!

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Got a last minute deal on Hotels.com. Price was great and the room was very nice. Breakfast was good. Bed was very comfortable. The sofa bed was a bit lumpy. Still it was a very good location and great value and very friendly staff. I would go back.

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Very Nice Hotel. We would stay their again !!

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Very nice clean room with clean air. No microwave in the room. Great egg omelet for breakfast. Coffee not so good.

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Excellent accommodations. A bit out of the way for major sites, involving heavy traffic during rush-hour.Would not hesitate to stay at this location again.

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Especially the breakfast server/helper was welcoming, gracious, and helpful. What a nice way to start the day. The room was lovely; I only wish I were there more during my stay.

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I left a map inside the room on checkout. I came back later in the day when I remembered it and it had been thrown in the trash and was all wet. It was clearly not trash and I can't understand why they would throw it out, but the worst part was the fact that the staff didn't really take much interest in finding it. I was there for over an hour before […] I told them to look in the trash, which is where they found it. This was poor customer service and I won't stay there again, even though it is the nicest hotel in the area. Mehr

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The Hotel fcailities were quite nice, But unfortunately there was a Credit Card Scam that was going on while I was there. I was one of the individuals who received a morning call from the Scammer. I did not expect it at this Hotel, but the only way it could have occurred was from within the Hotel as No Outside Callers came into the front desk during […] that time. (Hotel was unable to trace the Room to Room call made from within the Hotel...) Mehr

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Nice rooms, I love a Clean bathroom Friendly service at front desk Very comfortable bed

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My wife and I stayed here on our latest date night. The hotel was nice and the staff was friendly. It was a nice place but a little overpriced.

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Had a great time. Will recommend it.

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The Hotel was clean and comfortable. Lots of restaurants and shopping nearby, and I love that Hampton always has fresh coffee in the lobby.

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We enjoyed our stay and I was actually impressed with this hotel. I only had one minor problem: when I arrived to check in the hotel, she stated that they would hold and extra $50 on a credit card for possible damages. Now, I understand the logic in that, yet at the same time it should have been told to me online or over the phone when I made the r […] eservation. Mehr

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very good, didnt like the fact no refrigerator r microwave were in the room

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I really enjoyed my stay. Staff was nice! Hotel was clean. The breakfast was good especially like their southwest bagels. Would definitely stay there again!

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The room was nice & clean, the bed and pillows were comfortable, we were in town for an overnight trip so the room served its purpose....the furniture in the room wasn't as updated as the lobby furniture. The price was right so overall I would stay again.

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Loved it. ..

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It was a great hotel with a good breakfast. Very clean, good internet. I stay in hotels all the time and this one was very nice.

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We were looking for a hotel close to the Willowbrook Methodist Hospital and found this hotel still had a no-smoking king size room available. Thanks Hampton Inn, Brookhollow.

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Well experienced staff, excellent service and hot breakfast

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Very good value. The Breakfast was very good, especially the lady helping with the service at breakfast.

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This place was immaculate and high class. The furniture was really nice and comfortable.

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