Crowne Plaza Phoenix - Phoenix

Our kids loved the indoor and outdoor pools! Clean, comfortable room. Very friendly and helpful staff!

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This was a repeat Stay to give hotel another chance to correct last trips stay which was terrible. Room air conditioner was noisy as well as traffic in the hallway. I would say they have improved a lot since my last stay.

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Great except that we were booked in the designated "quiet" section of the hotel and at 9ish another patron was knocking at our door for us to be quiet. My friend was in the washroom and I was on my bed and we were conversing. I requested a poolside room when I reserved my room but was booked in this "quiet" area of the hotel. We did not know it until […] the last day when my friend stopped and read the sign on the wall. Mehr

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I very much enjoyed my time at this hotel. I attended a conference there a few months ago and was very impressed with the service for business events as well. This time was a time of rest, and the environment of the hotel was very conducive to that purpose!

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Very pleasant staff enjoyed the place very much will return soon

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Enjoyed hotel, nice inside pool, plenty of parking, clean, they did a nice job

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My stay was very nice I have never gone through a online service to get a hotel before so I really didn't know what to expect but I was wonderfully pleased. I miss not having a mircowave and refrig in the room but the staff was accomdating and provided a microwave at no additional cost. Friendly staff and clean rooms.

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Stayed for one night. Payed $180 and didn't get what you expected for that much. Breakfast was not included with room and cost $32 for two! Very clean and today but not worth tyr money.

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we stayed for 5 days, the hotel had a $20 hold per day and was close to the mall, doesnt come with a fridge or a microwave, but after talking to front desk they gladly gave us a fridge.

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Very very comfortable beds. Really had a good nights sleep. Would highly recommend thus hotel.

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We were very pleased with our stay for the price we paid. They were trying to fill the hotel so we did indeed, get a great bargain. For the price it was great! The rooms were very comfortable and equipped. The two pools were a plus, but the indoor pool created such a humid atmosphere, I would choose another hotel next time. The halls, carpet, elevator […] were all dinged and run down and the towels our first two days were very dingy and gray. It appeared the staff were a little more concerned about getting their work finished than pleasantries to the guest. Still, I would recommend this hotel but not at the full rack rate. It was clean for the most part just would improve in the public areas and politeness of the staff. :O) Mehr

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Overall experience ok, carpet wet in room when we arrived seemed the refrigerator broke prior to us arriving and they still gave us the room.

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Hotel was clean and comfortable. Nice large rooms. Good pool, hot tub and fitness center

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glad to get a room that late

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One night stay and it was an overall good experience. My only issue was that the room was really humid and stuff when we first arrived due to indoor pool, but that eventually went away after turning up room fan.

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We were disappointed from the moment we walked in. The front desk staff ignored us until I walked right up to the desk to tell the desk clerk who was doing some paperwork, that I was there check in. I then received a receipt that had my room number scribbled out and a new (first floor) room written in pen. The interior of the hotel was dark and humid, […] almost all of the interior corridor plants were missing/dead. It felt very outdated regardless of the attempt to update with paint etc. The one positive note was that the room was clean and the bath soaps etc were of good quality. If you are looking for a clean place to lay your head it will work, but if you are looking for a romantic getaway or family vacation I would not recommend it. Mehr

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Centrally located to all spring training ballparks. Nice hotel and staff. Will definitely stay here again next spring

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Overall adequate and safe. Older hotel, but okay. Good breakfast from menu. Hot tub didn't work outside, pool was shaded so no sun on it in the afternoon, gym was out of wipes, and water.

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The hotel was a little far from where Chase Field is. The breakfast food buffet was cold and some foods were soggy. Plus I believe that bagels and toast should be complimentary at any hotel and not $7.00 just for toast. The front desk employees were not very nice. Gave a little bit of attitude when asking questions. The room itself was nice and the […] two pools are pretty cool. I wouldn't recommend this hotel. Was not satisfied Mehr

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Very disappointed and I have been waiting for the G.M. to call me back since Monday (4 days) when I was promised a call.

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was not happy with the fact we had too go too a laundry mat, the breakfast is overpriced and cold. no microwaves, wanted too charge $10.00 a day for a frig. totally disappointed

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Waited over an hour and a half for the maintenance man to come and turn off the air cond in December. He never did show up. Had to change rooms instead.

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We really enjoyed our stay over the Thanksgiving Holiday. The front desk did not have a problem letting us check in early and it didn't take more than five mins. Our room was on the second floor and our balcony overlooked the outdoor. It was a great view. Each morning & night we were able to enjoy sitting outside. The room was clean and updated. The […] bathroom was clean and fairly new looking. My niece came over and we enjoyed the indoor pool. Most days we at breakfast at the hotel restaurant. It seemed best to go with the Continental breakfast. We definitely plan to stay here when we come back. It was right off the highway, but there was a large wall that blocked the highway from the hotel. Mehr

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People in the next room from me came home drunk at 130 in the morning. I let it got until 2am then tried to call Front Desk for intervention. Room phone did not work. Went to Front Desk in my pajamas. They said they would send Security to assist. At 230 Security finally showed up to assess the situation. At 330am Front Desk finally called the room to […] tell them there had been complaints... Mehr

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good hotel. description a tad off said it had a fridge i room, did not. Otherwise pretty good value.

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Room was clean, hotel was nice. Be advised that they have full sized beds, not queen! Gets a little cramped with 2 adults in a full size bed. Bathroom is a little small too, but everything worked well.

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Front desk staff was helpful and informative and make you feel welcome. Thoroughly enjoyed stay and will book again when in the area and even at other locations if available. Will definitely recommend to everyone.

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Perfect price for a quick overnight stay. Clean, great room for the price.

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I work in Phoenix quite alot and this has to be the worst Hotel experience that I have ever had. The only nice thing about the hotel was the lobby. The rooms were awful. It's Phoenix in August and the air conditioners were not working in my room. I complained the very first day and I was told that the air wasn't working correctly and no offer to change […] rooms or fix it or anything. I had to take cold baths just to cool off. Never again will I stay in this Hotel. Mehr

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The staff was very friendly, room well kept and clean. Breakfast was not up to par for the extra price that was charged.

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Rooms were very nice and clean. My only comment would be the outside pool and grounds were outdated. It looked as if they had just revamped the exterior from a chain hotel. The internet was very slow. Over all I would stay again.

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nice place to stay as long as the power doesnt go out like ours did for 2 minutes. The management didnt get anyone in to flip the fusebox until 7 the next morning. so it made for a uncomfortable night. no apologies were offered.

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It was comfortable and relaxing. I was a bit worried about security for the outside parking lot.

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Clean, curteous, and a great value. We enjoyed or stay immensely.

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It was a great hotel except that it was humid in the room and there was no hot water

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