The Westin Grand Vancouver - Vancouver

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On the smaller side, but comfortable. My room had great views and the location is very central and within walking distance to all places worth visiting.

We went there to celebrate my 29th birthday. We told them prior to arriving we were going to be noise and got a noise compliment at 8:30 that was the only negative part. The service was great. The bell man and restaurant staff were amazing and they even brought me a birthday cake with our campaign flutes.

THE PEOPLE ARE AWESOME AND THE HOTEL IS GREAT ,, AS FOR THE BREAKFAST ????

I visit Vancouver B.C. about every other month or two. I usually stay with a friend when I come up. But since there were 9 of us from Seattle we had no choice but to get a hotel. I was on search trying to find the best hotel/suite that would best suit our needs. And I came across the Westin Grand with the right price and good location. The only thing […] that caught me off guard was that they charge you for " local calls!!" May I remind you, we're from Seattle. We had no choice but to turn our phones off. And the only way to get a hold of my friends in Vancouver was to call use the hotel phone. My friend tried using their computer down in the lobby and it was asking for a credit card to use its time?!? Really?.. They charge you everything at this hotel, I'm surprise they didn't charge us for towels!.. But thats the down fall about this hotel, is that they charge you for using local calls.. First time I stayed at a Vancouver hotel I stayed at the Marriot PInnacle. They had a complimentary online office and FREE LOCAL CALLS! The next time I use a hotel in Vancouver, I'm going back to the Marriot. Cause they don't charge all that extra fees. It just suit our needs the best. Mehr

Went there for a weekend getaway.... I think the guy who met us at the vallet and took us up stairs was Les...I know it was a three lettered name, Extremely professional, courteous and helpful. I was looking for a bar/restaurant that was showing the UFC fight and Les was very helpful in suggesting the place. Made my night!

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only negative slowness of the lift & stairs from front street

Check in was easy, they upgraded us to a suite, which a pleasant surprise. We had drinks at the hotel bar, and the staff was excellent. Very accommodating and friendly. Would stay there again.

The hotel is nice but a couple of additional elevators would be nice. The beach party was a little crazy and the guests were not consistent with the hotel.

Our disappointment was that we were unable to use the swimming pool because a very loud pool party was taking place - we had specifically booked that hotel because it had a pool.

Great hotel with extremely comfortable beds and rooms. The only little minus ( it is even funny to complain about it... really...) is that one can wait for 15 min for the elevator to actually stop on your floor.... So, if you are in a hurry every second... it might be challenging.

We chose the Westin Grand Vancouver for our one night stay after cruising from Seward, Alaska to Vancouver. It couldn't have been any nicer. The location was ideal for walking about Vancouver, the suite was more than we imagined for the price, the people at ground level went above and beyond to accommodate us. We only wish that we would have planned […] a lengthier stay in Vancouver. The city is beautiful, friendly, and the Westin is the place to stay. Mehr

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Great hotel, great location! Highly recommended.

VERY CENTRALLY LOCATED IN A GREAT WALKING CITY. VERY PLEASANT AND HELPFUL STAFF. VERY WELL DESIGNED ROOM.

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Very comfortable accommodations. The staff was superb and the shopping in the area was fantastic! I'd recommend this hotel just for the beds themselves, but the hotel is so much more. If you're headed to Vancouver you need to stay here.

Great location. The only thing negitive was there was some defered maintenance.

Great location, great rooms, super comfy beds. Easy choice.

After driving for 7 hours we were excited to arrive at The Westin Grand Vancouver. We were not so happy that there was absolutely no one at valet parking to welcome us or help unload our suitcases or direct us to check in which is on a different floor. Our room wasn't ready even though it was after check-in time, we were not offered a place to leave […] our bags or even a complimentary drink in the lounge. It was only after I questioned the service around the hotel the room was someone ready just like magic. Housekeeping came extremely late the next day. We were out of the room from 9am until 3pm. Housekeeping came around 4pm while we were relaxing before dinner. And they don't exactly knock before entering, they know AS they are entering. Overall, the room was clean. Nothing wrong with the place. Good location. Got the job done - we had a place to sleep. If you don't mind lack of service, beige walls/carpet/curtains, and hauling your own bags then I'd recommend the hotel. If you like to be greated and charmed - this is not the hotel for you. Mehr

Room was very comfortable and quiet, even located next to the elevator. Nice city view. Location was stellar. Easy walk to either Gastown or Yaletown. Can also walk to Granville Island. Will stay here again.

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Loved the staff. Loved the room with a great view of the city and a little view of the harbor and mountains. Loved that the room has dishes, microwave, garden tub. Loved the location, near shopping, restaurants, cool neighborhoods like Yaletown. I would stay there again. Parking was pricey but, we loved having a car. It was so easy to get where we need […] to go on foot or by car. Mehr

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Fantastic room, very comfortable bed and great views. Just what I needed each evening after spending my daytime in Vancouver taking a course. I highly recommend this hotel and would definitely stay there again if the opportunity arises.

Staff courtious, helpfull. Hotel is in a good location. Room clean. Hotel well maintained. Arrived at hotel early, were able to get into a room by 11:30a.m.

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The hotel was nice. Our room was clean except the grout on the tub was a little stained. The bathroom was roomy though, with a seperate shower and tub. Our room was a suite with a comfy king sized bed and a big sitting area. The pool area and workout room were great. There are changing rooms with almost everything you need to prevent having to walk […] through the hotel in your wet swimsuit after a soak in the hot tub. Mehr

We stayed at the same hotel 4 yrs ago. I really liked it. But it was very dissapointed this time. The carpet and the wall paint in the hallway looks dirty and old. Looks like they didn't do any upkeep between 4 yrs. The comporter duvet was wrinkle, make you wonder if they ever changed it before you check in.

We stayed one night here to go to a concert and it was just fine. The beds were very comfortable but the suite not spacious. Good for a business trip stay or for a couple, very crowded rooms for 4 people. Pull out bed was comfortable and we could walk to lots of good shopping and places to eat. Good feature was the parking we had the day we checked […] out so our car could be left the whole following day after we checked out and went shopping. Mehr

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Great location, very easy to get to from airport by skytrain,spotless room, wonderful bed. The location was perfect for us as we could walk to our concert at GM Place. We hardly knew we were in downtown Vancouver the room was so quiet. We liked the kitchenette, and my husband especially liked the two rather large flatscreen tvs. We would highly recommend […] this hotel. Mehr

Great rate for hotel. Great view from room of downtown. Great service very professional staff. Visting on a business trip and found it a little hard to get out of the down town area. If you love to shop, tis is the place to stay.

The Westin Grand Vancouver is a really great hotel for relaxing and being in close proximity to downtown. The room was very comfortable, and all of the staff we met were very kind. The only drawback for us was that the pool is outdoors and it was too cold outside for us to use it. I highly recommend this hotel to anyone!

excellant

Everyone on the hotel staff was great.

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From the moment we checked in our expectations were exceeded - we were upgraded to a nicer room (before they even knew it was our anniversary) and the valet and concierge were incredibly helpful. The location is okay and good for going to some nice restaurants in the area and within walking distance of Robson Street shopping; however, if we were going […] to do it over, we might stay at the Westin in the marina b/c the location is fabulous, right next to Stanley Park. Mehr

Comfortable and classy, The Westin Grand in Vancouver has everything a traveller needs. The location is central to all the major spots and amenities. The only downside is that it is not right on the harbour but that makes it closer to some great restaurants and shopping spots. Wealso got a very good deal for the price we paid.

Everything was outstanding in this hotel. In this era, NOT having free internet in the room is ridiculous. It can't be a bandwidth issue since studies have shown most people don't use it. Since telephone service is not a revenue stream anymore, they're just trying to make money via the internet access. Many of my colleagues will be boycotting these […] hotels that charge for internet. Mehr

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This hotel is conveniently located in downtown Vancouver with easy access to all transit and activities. The hotel staff was very polite and helpful with everything. I would highly recommend this hotel.

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Our 4 night stay started on a Friday. Our room was an Executive King Suite reserved 5 months prior. Room 3100 was a top floor two room suite - King size bed that shared the bedroom wall with the Service Elevator! Our first afternoon/night - the hotel was "Out of Towels" - there was the usual - "its not us, its our vendor" excuse - but seems no one […] knows how to go purchase towels at a store for their guests. They said they would arrive sometime on Saturday. Which they did - but only two small hand towels - not quite the expected Starwood experience. That first night - all that was heard in the bedroom was the sound of the Service Elevator pulley equipment - sounding like a muffled lawn mower with a distinct clunk when the elevator stopped at each floor. Saturday morning we wanted to move room, but none were available for the whole weekend - so we were kind of stuck. The manager on duty said he sometimes received complaints about the room - and would try to compensate us for the experience. He was "off duty" Sunday & Monday - as were the other Managers that had any authority to do anything about it - Holiday weekend for BC - BC Day. As of Thursday - my "guarantee" of someone contacting me on Tuesday when back holiday has not occurred. The Hotel is decent enough - but the staff is POORLY trained in resolving issues. There are only 2 elevators - so if the hotel is busy - plan on up to 8 minute waits for a car. The only shining star was Jessee in the restaurant. His service was amazing, remembering our names, food choices, and coffee preferences in a sold out 250 room hotel weekend. The management and desk staff should shadow him to learn about hospitality. Mehr

When we first entered our room, we noticed a very strong smoke odor in the bathroom of our room, of what was supposed to be a non-smoking hotel. When we pointed this out to the hotel staff, they were slow to place us in another room and never apologized for the problem. The room was also much smaller than expected.

We were very pleased with our stay. This isn't a cozy romantic getaway - it's a modern business-type hotel that also has a lot of tourists. The staff was very helpful. For example, we arrived at 8am (too early to get our room), but they offered to call us when the room was ready (which was around 11am) - I thought that was very nice to offer the notification, […] even when we told them we weren't in a rush. Mehr

The hotel was very nice, the major problem I had was the cost of breakfast $46 and the price of parking $26 a day. I would not stay in this hotel again due to these extra cost.