Grand Hotel Palatino - Rom

Hotel was clean, staff was helpful. Rooms were on the smaller side. The bathrooms were not laid out well at all - very cramped. The air conditioning for the room was off, even though the outside temperatures were 85' + F. When we inquired at the front desk, they told us it was not warm enough to turn the air conditioning on. The hotel is located on […] a busy street, so the traffic noise outweighed the fresh air. Mehr

Hotel location was perfect,rooms were kept clean and the staff were excellent

We stayed 4 nights off season. It waseasy to find, close to Cavour metro stop from Roma train station.The hotel staff was not extremely helpful or friendly and there was always a wait just to talk to staff even when no other guests were at the counter. The hotel website and hotels.com showed this hotel to be renovated. Our room was not renovated, decor […] was extremely dated and small for the price. The room was hot and though AC was on it never kicked in and only opening the window helped. But our room faced the back street where local bars are and the noise was atrocious, When the window was closed noise was barely audible, aside from the renovation construction noise apparently going on in the room below us, we were not warned about nor compensated for. The hotel claims to have wifi but did not publish a fee for 5 euros each day incl lobby computer use, overpriced especially since you had to enter the user name and passcode every time you logged in, which became cumbersome and annoying. The continental breakfast was one of the best. We did dine in The hotel restaurant and found it overpriced, but of good quality. The location was perfect walking distance to all the main tourist attractions, incl 10 min walk to the Colosseum. Overall this was not one of the best we stayed at but at a good location. Mehr

Room was clean, shower had great water pressure, staff was friendly enough, and the location was great. My complaints rest with a super firm mattress, and my wife had to buy ear plugs from the very noisy street.

It was very nice. The hotel service was very good. Lots of choices for breakfast. The location was perfect. My only disappointment was the room. The walls were really scratched up. It really made the room look cheap.

We enjoyed our stay and staff were very obliging. The hotel is walking distance to Metro (cost only 4 euros for a day pass) therefore we were able to travel far within short time. Only downside is the hotel breakfast, where there is no toasting facilities and they could improve on providing better standard of breakfast. We our very happy with the serivce […] of staff who made us a fresh orange juice very morning .Good place to stay and would definitely use this hotel again. Mehr

This hotel was well located - close to the Colosseum, very handy to a metro station, and walking distance from the train station. The staff was friendly. The breakfast was excellent. We found it very comfortable.

Excellent hotel in central location. Good breakfast. Staff polite and helpful. Can't fault it.

Fantastic location close to everything. Great restaurants in the vicinity. Walk to train station. Could not have asked for anything better for the price. Pretty good breakfast.

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Very well located hotel. The rooms are very comfortable and spacious. Would certainly recommend it to friends. Breakfast too was good.

+ Location right next to Colosseum and the closest metro station is great! + Staff is friendly and helpful. + Breakfast is good. - The traffic noise from via Cavour is constant and loud. If possible, get a room from the other side.

The hotel is nice, but they must tell before arivall that the air condition is not working. How come that in 2nd April, there's no A.C ????

We stayed at the Grand for a total of nine days during March, 2012. It's a pretty good location. We walked everywhere including the Vatican which was a little over two miles away from the hotel. Of course, the Colosseum and the Roman ruins are just about a 1/4 of a mile away. I found the vast majority of the front desk staff very helpful in aiding us […] get around Rome. The rest of the staff was very pleasant. I liked the staff and allowed me to give the hotel a pretty good rating. Our room was clean but dated. The king size bed consisted of two single beds being joined together. We could feel the crack between the beds. The bathroom had been redone recently but the hair blow dryer is old and the shower is configured so that you have to stand in the narrow part of the bath tub rather than taking advantage of the full length of the tub. The AC only worked from 7 to 10pm and also for a few hours in the morning. Also, the AC did not appear to be very powerful. I assume that the operating time and power changes for the better during summer! Breakfast was pretty good but got boring after a few days. It was the same food every day. There are two rooms for breakfast. One large for groups and a small one for businessmen and individuals traveling by themselves. I liked the small breakfast room better. Even though the room has two new windows, you can still hear traffic even on the fifth floor. I guess it;s the city! Also there are numerous restaurants, gift shops, money changers and grocery stores very close to the hotel. Our room also had a mini refrigerator. The TV did have three English news channels. The TV remote channel changer did not work but channels could be changed by keying in the channel number. In summary, overall pretty good, the staff good, the room so so, breakfast good but boring! Mehr

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Would not rate this hotel a 4-star; nontheless, it's a descent hotel. Most of the staff were nice, and were open to questions. My husband and I walked to all attractions (within 1.5hrs), which I would recommend. The city in itself is an attraction, so walking is the best way to get around. Just make sure you bring or invest in some comfortable shoes. […] I took boots, and as you may guess, I did not wear them beyond the second day! Also, don't forget to purchase an adapter for the outlets, they are quiet expensive over there. Last, don't expect free wi-fi or internet access. Their prices are ridicoulous. You are looking at paying a months worth rate, for only using a couple of hours, if that. Anyhow, I would stay there again. Enjoy your vacation and be safe! Mehr

Stayed four nights at the hotel, really satisfied with the overall service of the hotel. People at the receptions are really friendly and helpful. Location is really really good, just around mins walk to Colosseum. You can even see the colosseum if you walk at the corner of the street. Also just 3 mins walk to Cavour Metro. Breakfast was good, not […] too posh but quite some choices. The pastries are my favorite! I really recommend this hotel Mehr

The staff was friendly, the rooms were clean, and the included breakfast buffet (with made to order cappuccino) was a great start to a day of touring. The hotel is one block from the Cavour metro station and three blocks from the Colosseum metro station. This was a big plus since the metro is cheap and easy (if you are not bothered by crowds) while […] the cabs are very expensive; and while there is plenty to see within walking distance of the hotel most vacationers will want transportation to sites like the Vatican. Mehr

We had a 10 minutes walk to the Colosseum and the Forum ruins from is hotel. There was an ATM right down the block as well as several pizza-type quick restaurants close by. If you come to Rome by train, this hotel is also very close to the main train station. They have a very nice breakfast buffet as well. Internet service is quite pricey; 8 euro for […] 30 minutes, but once you get over the sticker shock, it is a small issue in an otherwise nice property. Mehr

The room we were given in this hotel was ok. There were three of us, and there was plenty room for all of us plus luggage. Although none of need the facilities, it was a disabled room, and very well equipped for that purpose. I think it was one of the classic rooms which means pre-refurbishment, and was bit 'tired'. The hotel is being refurbished at […] the moment and the noise in our room was horrific. It started very early in the morning and went on till quite late into the evening. We tried to ignore it but it seemed as if they were drilling into the walls, and as it turned out, they were working directly above us. I understand there will be noise with a refurbishment project but it shouldn't encroach into sleeping time. The hotel staff were very polite, but only made an effort to help when we complained about the noise for a second time. They showed us a different room but it was just as noisy, so we just stayed where we were. The hotel will be lovely when its finished, but for now, there is no way to relax in the room because of the noise. Mehr

We were a party of 6 found location of hotel was very central and within walking distance of many attractions Reception helpfull and friendly also recommending suitable restaurants. Would certainly stay at the Palatino should we return to Rome.

Great breakfast buffet provided with our room!

The hotel rooms are being refurbrished something that is needed as our room was quite shabby but no complaints as it was clean.

Great location. Very near to Coliseum. Adjacent Metro station. Staff very helpful and speaks english fluently. Breakfast buffet was good. The room was capacious and well organized. Highly recommended for tourists and families.

We stayed in 4 different hotels in Rome. The Grand Hotel Palantino was by far the best. Extremely nice and helpful staff, great location and air conditioning that worked!! And within walking distance of the Termini train station. There was a mini bar in the room, which we used to chill our own beverages. This hotel was much more like an American hotel […] than a European hotel, the room was more spacious and nicely decorated. Not worn looking. If I go back to Rome, I will stay here. The internet was expensive,but we found a connection we could use for free. Mehr

We (family of 3, staying a week) were very satisfied with the hotel. Even though the internet cost, we were very pleased -- you paid for the time used (you buy a block of 1 or 3 or 6 or 12 hours, and log on as needed). The location is a dream, and the room very comfortable, with good air conditioning. There's a city tax that needs to be paid on top […] of the room cost (a few euro/person, collected at the end of the stay). good hearty breakfasts included -- eggs, meat, cheese, cereal. In addition to Touristy restaurants, there are also some real gems, such as Ristorante Non c'e trippa pe' gatti (via Urbanas 114). Would definitely stay there again. Mehr

Being my first time in Rome, and not knowing what to expect from a hotel picked up randomly on the internet, I was pleasantly surprised with the great customer service, comfort, great location, and friendly hotel staff. If you want to be at walking distance from Colosseum, Trevi Fountain and other main attractions, the Palatino is a sure bet.

Great location and friendly service. Very convenient to the Colliseum. The only issue was trying to reserve a transfer from the airport to the hotel. We did this through e-mail several days in advance and it was neither acknowledged nor waiting for us. Were able to get another independent transfer at the airport. Also note that there is a per day […] tax not covered by the online payment. Mehr

Great location - just a couple of blocks from the Colosseum and an easy walk to Trevi Fountain and the Spanish Steps. Room was updated with "wood-like" vinyl floors so no dirty carpet issues. They use all white linens including the duvet cover so everything gets washed every time - no scary coverlets. Breakfast is included and was well done in two dining […] rooms. The lobby is a little dated, but the rooms have been updated. Only two issues worth mentioning: We reserved a triple and that consisted of three twin beds. Two were pushed together like a double bed, but the mattresses were not connected and constantly rolled away from each other. They even moved during the night because the wheels were on a hard floor. The other issues was the A/C. It could not get the room very cool despite having it checked. Other than that, the room was well appointed, clean and due to a roll down shutter on the window, there was very little if any road noise and the room stayed dark and quiet in the mornings. Front desk personnel all spoke English very well and were helpful. They arranged for a private car/limo for our run to the airport for only a few dollars more than a cab would have cost according to our guide book and it was ready and waiting for us as expected early the next morning. There are also some great restaurant options in the area behind the hotel. We dined with lots of local patrons which is always a good sign. Mehr

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The hotel was very nice - good buffet breakfast, the triple room was more than adequate for my husband, myself and our son. The staff was friendly, and the location was fantastic - walking distance of forum, colloseum, and many other sites.

It was a very pleasant stay... no complaints at all... totally worthy.

Very nice and convenient Hotel. Just around the corner from the Colosseum, a 15 all the sights in Roma.minute walk from the train station. The staff was a little stuffy and not real friendly and the bar/restaurant over priced so we ate at other nice restaurants but overall a very nice hotel to stay at if you want to be able to walk around. The breakfast […] in the morning was okay. Mehr

Centrally located. Hotel staff very cooperative. Bkfts. were very good. Dining room staff excellent and always trying to please. MaitreD was there at your beckon call.

Hotel was in a good location just a short walk for the colosseum. Unfortunately on arrival the air conditioning unit in the ceiling was dripping water and despite reporting it to the hotel it was not fixed until the day after. The hotel is rated as four star but I think three star would be more appropriate. Staff were helpful and spoke English.

Excellent place! Great staff, wonderful location, very clean room. I highly recommend this place.

If you're looking for quality service in Rome, you should keep looking. You won't find it here. Except for the cleaning staff, which is superb...nice ladies who treat you respectfully. The Front Desk staff....well, it's just a shame really, because there's so much potential for this hotel. I give this a hotel a rating of 1 on the www.hotels.com website […] only because there is no zero. The front desk staff has no clue what the word "hospitality" means. On a couple of occasions, they simply refused to get up and help me. One individual just sat there with his feet propped up on the counter and told me to come back in the morning. Also, don't believe what's on their website or in their brochures. When I asked for an adaptor, which their brochure says is readily available at the front desk, they told me to walk down the street for about 15 minutes to an electrical shop. Hmmmm, yeah, that's great service. The hotel is in a good location, very close to the Coloseum, but expect to pay about 40 Euro for the taxi ride from the Fiumicino Airport. Mehr

We HIGHLY recommend The Grand Hotel Palatino! We have stayed here twice in the last two years. Here's why.... - Location is very central and within walking distance to many attractions/tourist sites and one block to the metro if necessary. - Accommodations are clean and spacious. (Larger than average European size room.) - Staff is extremely professional, […] friendly, and helpful. Also, there is always someone who speaks English on duty at the front desk. The hotel has gone through renovations and we have stayed in both their non-renovated and renovated room. Both styles are comfortable and clean. If you are doing price comparison to other hotels in Rome, you may find their rate may be a bit higher than others. However, it’s worth the few extra Euros (trust us)! We have stayed at other hotels in Rome and The Grand Hotel Palatino receives our highest remarks and exceeds all expectations with customer service! We look forward to our next trip to Rome and plan on staying at Grand Hotel Palatino. Mehr

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The hotel is in desperate need of upgrades, which i believe they are in the process of doing, since the 1st floor looked newly renovated. The lobby and common areas are comfortable. I had mixed emotions about the staff, the front desk people are very accomodating, but the people that serve breakfast are rude, unhelpful and seem to hate their jobs. The […] breakfast was one of the best we had in comparison to other hotels in Italy, with more of a selection. Mehr

Room was clean and new. Happy with everything. Wifi price was little too much.

Everything met or exceeded our expectations! Room was roomier than expected, clean, and the staff was happy to deliver coffee to the room in the morning. Breakfast was excellent, as was the bar at night and the piano player/entertainment/bartender. We had a great time and were very pleased. Hotel workers spoke enough English to meet our needs. Location […] very convenient with restaurants and monuments within easy walking distance. Mehr

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The Hotel was very comfortable and modern, although the bed was a little hard, which was typical of Italy. I would agree with the 3 star status. The hotel staff was very knowledgable and helpful. Most spoke pretty good english and they were willing to help book tours for us on little notice. Lots of little restuarants close by, so food was not an issue […] and hotel seemed to be in a good location. Close to the Coluseum and the main piazza, but long walk to the Vatican. Breakfast was so, so but was able to get enough to fill up before a long day. Cold items only. Mehr

This is NOT a four star hotel, at least by American standards. There was carpeting half way up the wall and on the doors! And the carpeting on the floor in the room looked tired. The bathroom was on the small size and the shower head in the narrow bathtub was placed in the middle, making it difficult to turn around with the water running. Room size […] was ok and there was a small refrigerator - always nice. The location was easily the best aspect of this hotel - a short cab ride from the train station and within walking distance of many restaurants and points of interest. Mehr

The Hotel Location was great, We got beautiful rooms. we came with kids and they gave us sharing rooms. (they didn't have to do so). The hotel is very nice from outside and inside. I would highly recommend this hotel.

Great location and room very nice; however, during 4 days there consistently ran into very arrogant, dismal service from hotel employees. On first night there after long drive, the hotel bar employee didn't want to provide a drink 20 minutes prior to stated closure time, many other examples, some worse than this. Employees of the hotel don't seem to […] want to be there; if you can avoid them, this hotel is definitely a good choice. Mehr

The walls in the room has been dirty, breakfast boring. They hide cheese and cold cut in separate room. Look for it. The service in the restaurant was great.