Super 8 Route 5 - West Springfield - West Springfield

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My husband and I stayed at this location due to its location and the rates were very price friendly. The room itself was a pretty standard nonsmoking room with king size bed. Nothing fancy, but it served its purpose. We went down to have the continental breakfast on the first morning around 9:15am and everything had been picked through and not restocked. […] We had the choice of cereal but no milk, toast, a few waffles were left and a few english muffins. The juice machine was already empty. Due to this location you will have many restaurants near by. We found the staff at the front desk to be poorly trained. The phone in our room mentioned how to make a long distance call, but didn't mention what the rate was. We call the front desk to ask, and we were told that we can not call long distance from our phone. My husband told the employee that the phone indicates that we can and we would like to know how much it will cost. We were told to just make the call and we will be billed for it after the call is made..My husband was not taking that as the final answer and asked again but the guy working the front desk(who didn't speak English well) could not give us a straight answer. I never did use the phone in the room to make that one long distance call. Instead I used my cell phone because at least I knew what the charges were. Would I recommend the Super8 in Westspringfield Mass? As long as you are not expecting anything fancy or up scale like the Hilton, then Yes. This is one of those situations where you really get what you paid for... Or don't pay for. Mehr

The room was ok for cleaniess. But IT STUNK. When I complained about it all they said was they would have housekeeping check on it. Will never go back there.

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we stayed at the motel for 1 night. when we arrived , the police were at the front door investigating a man trying to force his way into a womans room. we were told by police that the motel was safe. beds were uncomfortable. bugs in the bathroom. debri on the floor. some lights not working. wont stay here again

The room stunk upon arrival. Should have requested money back and went somewhere else. Mold issues in bathroom. Shower curtain was off the wall and hanging in the middle of shower. Personnel were nowhere to be found. Would not stay in another Super 8 if it was free.

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Not bad for the price but there was urine around the toilet on the floor and because it was late I just threw a towel over it.

The free parking is good. Very good location. My stay was very pleasant I liked the spa bathtub the most I will stay there in the future.

Breakfast items were a little blah. You could have had blueberry muffins......Danish..........and fruit....... not good enough to even start the day with.....NJW

Stayed here overnight for a trip to the Basketball HOF. Clean, quiet, adequate continental breakfast. Was great for a quick, simple, overnight stay.

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for a super 8, this was not bad. Rooms very nicely furnished. Pleasant lobby. Breakfast was bare but adequate. It is definitely worth the modest price I paid.

Outback Steak House across the street, Longhorn Streak and Olive Garden 1/2 mile away, Dunkin Donuts within walking distance, Need anything extra Hotel staff goes out of thier way to help you, will not hesitate to stay there again

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place is falling apart and is in need of attention.customer service ther is none, could not even get an extra towel.

Front desk seemed rude at check-in and was unhelpful. Not very focused on customer service. The free breakfast was crowded and ran out of items, went to front desk to ask for more milk, peanutbutter, ect. probably would not stay there again, even with the price.