Crowne Plaza Hanalei San Diego - Mission Valley - San Diego

Except we were surprised by the $12/day for parking.

Service was great and room was nice, but nothing special. There were loud people literally yelling outside the hallways in the middle of the night and nobody from the Hotel seemed to shut them up. The Hawaiian theme is cheesy looking and needs to go, it is just what you will get. for the price of the hotel. I would give it 3.5 Stars....

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Great clean hotel. It's really nice and the restaurant was really good. Paying $12 bucks a night for parking was the only downfall because I'm already paying for the room. Other than that, I would stay there again. Convenient to Sea World and the Zoo.

Booked a family room for 4 with breakfast. Only 2 breakfasts included! Breakfast was poor. Car parking $12 per night extra. 3 towels in room, 1 dirty. Will not return

The lobby gave the impression of a much higher quality hotel, but the rooms were on a 2 star level in my opinion. The motel style rooms were very small.

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I feel like the hotel put me in the worst room they had because I purchased my hotel thru hotels.com. The room was ok, definately not luxury - more old style. But clean so served it's purpose for being last minute. Easy drive to downtown gas lamp clubs.

The grounds, pool, spa and staff were wonderful. Our room, however, was for a handicapped guest which made it very difficult when washing your hair as the shower spigot was too low. Also, the drawers in the dresser would not close and our heating system did not work. We had to manually turn it on and off throughout the night. On the days we were there […] four buses with high school guests arrived. They overran the pool and the spa. There were so many of them in the spa that it literally over-flowed. We could not use the spa or pool due to the number of people in it most of the time we were at the hotel. Parking is at a premium so don't plan to park too close to your rooms. We visit this area 3-4 times a year and are looking for a hotel within our budget to return to each time. I don't believe this will be our choice. Mehr

I was staying here for the Conference at USD. Hotel and staff was very friendly and my room was very comfortable and clean! Highly recommend this place! However, the location if you do not have car is not convenient, you can not walk to anything, and there is no restaurants near by. Hotel locates right by freeway, so it would be easy access if you drive. […] If you plan doing lots of walking that would not be the place to stay. But other than that it was a great hotel! Mehr

I have stayed here on several occasions, and each time has been very pleasant. The staff go out of the way to help, the rooms are clean and very quiet to outside noise. Would recommend this hotel all the time... price was right...

Clean hotel, very friendly staff, had a room on the first floor that had lots of tropical vegetation outside---felt as close to Hawaii as you can get for San Diego! Great, central location. Will definitely stay there again. We didn't have much time to take advantage of our stay (spent the night after a concert---live in Orange County), so would like […] to go back just to hang out by the pool, get a massage, etc.....=) Mehr

Great helpful staff!!! Clean rooms, & their restaurant serves good quality food.

people up until 3:30AM parties had to call the front desk to make them come and stop the noise. over priced food and drink. breakfast was terrible. People we nice but that is it!

Too noisy

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was a bit skeptical at first (got reservations at extremely low price) but it turned out to be worth so much more! clean rooms, spacious, good service. even got massages which were FANTASTIC! definitely recommend to anyone

There was a weird naked dude who knocked on our door the first night. Otherwise, this place was not bad but there is nothing special either. The neighboorhood has nothing within close walking distance, but it was a short drive to the places we were visiting.

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Had excellent time and staff made our trip! Thank you, we will be back!

We stayed at this hotel for two nights for a friend's birthday celebration in San Diego. Unfortunately, due to traffic, we were unable to arrive and check in until 11 PM. We were told that rooms were first come first serve, but if we had any problems with the room to contact the front desk. When we entered the room, there were immediate issues. This […] room was older, run down, and located in the "motel" part of the hotel separate from the towers. I have stayed in this hotel before and had been quite impressed with the accomodations. However, this separate building was not up to par. There were short, dark hairs littering the floor of the bathroom, which I assume were pubic hairs. In addition to that nasty surprise, I noticed that the shower head was extremely low on the wall- about 4 1/2 feet off the ground, necessitating ducking underneath it to shower. When one did shower, approximately 4 inches of water would accumulate in the bathtub. If those things were not enough, my boyfriend noticed that the chain lock had been installed improperly-backwards- so that anyone could reach in and push the chain right open. We called the front desk to ask about a room change. We were told that due to the two conventions that were taking place that weekend, there were no more rooms available in the main hotel. Disgusted and tired, we went to sleep with one of the chairs pushed up against the door. The next day, we were about to leave for a day on the town, when my boyfriend became concerned that we would be leaving our things in an unsecured room. He called the front desk who dispatched maintenance very quickly to our room. I commend them for their fast attention and effort to fix the lock on our door. We left for the day feeling a little more at ease. As I have stated, I have stayed at Crowne Plaza hotels in the past, including Crowne Plaza Hanalei. I must say I was extremely disappointed in the condition of the room in which we were placed during this stay. However, the ser Mehr

We had a great stay at this hotel. It was Hawaiian in decor, tastefully done and very clean. the staff was polite and receptive. Great pool and hot tub for kids. The front desk manager on duty went above and beyond the call of duty and helped us with our billing questions and accommodations. We were so pleased we extended our stay! The location was […] perfect for Seaworld and gaslamp quarter and Mission Beach. Next time we come down we will stay here again.... What did it for us was the staff. So polite and courteous and made us feel like we were on vacation.....they all had great attitudes and made us feel so welcome to stay there. So many other hotels could learn from the Crowne PLaza Hanalei, I'm not kidding. If you think I'm joking try it for yourself, you'll be amazed! Mehr

Hotel staff was very friendly, attentive to service. Even though we booked with Hotels.com, they gave us a complementary upgrade before we checked in as they had other rooms available. We went out to dinner, however did have breakfast in the restaurant in the morning and again, very attentive service. The grounds are lovely with waterfalls and lots […] of tropical plants. Room was clean and no noise from the neighbors, so slept through the night. My only problem with this location is that they charge for parking when they own the lot. Mehr

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Very courteous staff, bell desk was very helpful. Room was and hotel grounds were well maintained. Great sushi bar in the lobby. Very satisfied with our stay there.

The hotel was very close to nearby attractions, and the room was big and spacious with 2 adults and 2 children. The beds and linens were also clean. The only unfortunate thing is that we have to pay for the daily parking. I would recommend this hotel to my friends.

It was a great week and the staff helped make it a wonderful time

Great Sushi Bar Nice Room

Second Crowne Plaze I stayed at in 3 nights and the last time. These hotels need updating badly. Location and staff are OK but the rooms are in bad need of a makeover. No hotel should be charging for WiFi these days let alone asking for an internet device if you have more than one computer to use.

We were in town visiting family for Thanksgiving. This hotel is very centrally located. We had a lovely room, overlooking the golf course with a microwave & fridge. Worked out great for us. Liked the tropical decor. Good food choices at the hotel also.

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Love this hotel. We have stayed here many times over the years because the location is so perfect, the rooms are wonderful, and the housekeeping staff are so dedicated. Also, the restaurant is hard to beat. We hosted our family for a very good dinner in the Sushi Bar at Happy Hour. Very good value and great food. Everyone enjoyed it and we'll definitely […] be back; probably do the Thanksgiving Dinner Buffet next year with our family. It's also very quiet. Happy travels. Julie Mehr

Nicely maintained, very nice grounds. Polite staff and rooms comfortable. Very convenient for vacation or business. Very close to most major area attractions and airport.

I stayed just for the night to be closer to the airport. It was hard to find an interesting place to eat nearby for me and my 10 yearold. But the room was clean and the tv worked, so we we're happy. The pool looked nice to but the weather did not cooperate.

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I cannot believe this hotels charges as much as a hilton. I entered the room to find ants on the bed surrounding their free shampoo baggy and it smelled like it hadnt been cleaned on weeks, musky, aka moldy. It was late at night and i didnt want to drive so i accepted another room but didnt sleep much. The people were great and i felt bad they had to […] represent the hotel. They comped me breakfast which was nice until i had the breakfast. I should have slept in my car. Mehr

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This hotel isn't fancy, but it's clean, comfortable and has most of the amenities a traveler might wish for. We traveled with a one year old who loved riding in the glass elevator and looking at the fountains. The hotel provided us with a crib. Be sure to ask for a room with a fridge if traveling with children. Not every room has fridge. We stayed on […] the side facing the golf course and it was quiet and the view was pleasant. Have no complaints. Mehr

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The room felt like a cheap motel room. It smelled musty like there had been some unresolved water intrusion. It just felt dirty and more like a 2-star hotel/motel. My room was located off of an exterior hallway and felt insecure at night when I was walking to my room alone.

Nice comfortable rooms and restaurant had great food. Recommend.

Great location to Coronado Island and Old Town. Clean enough hotel and quiet.

The hotel was older than I thought it would be, although the room was clean. I could hear the sounds from the room above. I think the price was a bit high for the area. My biggest complaint was the lack of free parking spaces and they were very small and crowded. There appeared to be an overflow dirt lot, but I did not think it was safe as there were […] a number of individuals on bikes riding back in to this dirt area surronded by trees and overgrowth. Mehr

The room was pretty run down. The bathroom door didn't even close all the way. The sliding door to the balcony didn't keep out the noise from the freeway very well. TV in the room sucks; we ordered a movie (for $10!) and the picture quality was SO bad! Breakfast buffet at their Islands restaurant was $14 for some fruit, eggs, bacon/sausage and potatoes. […] No pancakes, no waffles. Very basic and not worth it; although service at the restaurant was great. Mehr

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