Riviera Palm Springs - A Noble House Resort - Palm Springs

Wir hatten einen 1nächtigen Aufenthalt im Riviera Palm Springs, im Rahmen einer Rundreise Kaliforniens gebucht. (Mai 2011) Dies liegt auf der Strecke zwischen dem Grand Canyon und Los Angeles. Schon die Lobby machte einen sehr modernen und gepflegten Eindruck. Wir hatten ein Zimmer mit 2 Queen Betten gebucht und bekamen dies im Gebäude 4 zugeteilt. Das […] Hotel besteht aus 8 sternförmig angeordneten 2stöckigen Gebäudeteilen, wobei die Gebäude 1-3 und 6-8 um den größeren Hauptpool gelegen sind und die Gebäude 4 und 5 den kleineren Pool begrenzen. Die unteren Zimmer haben eine Terasse, die oberen zum Teil kleine Balkone. Von den Zimmern aus, hat man entweder Blick zum Pool oder zum Garten oder zum Parkplatz, der um die Gebäude verteilt ist. Unser Zimmer hatte Blick zum kleineren Pool und lag sehr ruhig. Der größere Pool wird tagsüber mit gedämpfter chilliger Musik berieselt. Dort gibt es viele Liegen und eine Art Cabanas die einem den Aufenthalt bei heißen Temperaturen am Pool ermöglichen. Leider darf man keine eigenen Getränke und/oder Essen mit an den Pool nehmen. Es gibt dort eine Bar, an denen man sich diese Dinge kaufen kann. Das Zimmer ist sehr modern eingerichtet. Hat alle Dinge, die man benötigt. Wenn man kleinlich ist, könnte man sich daran stören, dass die Sauberkeit nicht wie in einem 4 Sterne Hotel erwartet (Haare in der Dusche nicht entfernt, Staub) ist. Aber auf einer Rundreise kommen einem weißgott andere Dinge unter, die bei Weitem viel mehr zu wünschen übrig lassen. Beim Parken kann man zwischen dem kostenpflichtigen "valet parking" (das Auto wird vom Personal weggefahren und wieder gebracht) oder "self parking" (eigenes Parken) wählen. Das Personal ist sehr freundlich. Aber dennoch haben wir empfunden, dass man noch freundlicher zu "besser betuchten" Leuten ist. Das Hotel liegt nicht weit vom South Palm Canyon Drive, wo die meisten Restaurants angesiedelt sind, entfernt. Da wir nur "auswärts" gegessen haben, können wir keine Beurteilung des Hote Mehr

die sehr große Hotelanlage verfügt über ausreichend Parkraum und sehr schone, Wind geschützte Pools. Etwas ärgerlich war, dass man am Ende pro Übernachtung 25$ zahlen muss. Dass sollten Reisende einkalkulieren. Die Zimmer sind groß, die Einrichtung ist kein Meisterstück der Innenarchitektur.

Tolles Hotel! Superschöne Anlage und Zimmer sind total speziell und alles ist ziemlich neu!

Wir haben ein Palm Studio Suite gebucht, wirklich super schöne Zimmer, edel. Das Pool ist wunderschön, grosszügig und hat eine super Aussicht auf die Berge. Wir konnten uns wirklich erholen und würden dieses Hotel jederzeit wieder buchen.

Das Hotel erweckt im ersten Moment einen gestylten und modernen Eindruck. Leider ist dies nur der erste Eindruck, denn bei näherem Betrachten bzw. je länger man im Hotel weilt desto mehr negative Wahrheiten kommen zum Vorschein: 1. Mobiliar im ganzen Hotel recht abgelutscht und ungepflegt. 2. Matratzen eine totale Katastrophe, völlig weich und unbequem. 3. […] Badezimmer: Ameisen / Spinne, Lavaboabfluss kaputt, etc. 4. Swimmingpools dreckig 5. ACHTUNG: eine absolute Katastrophe war die Tatsache dass wir am Wochenende im Hotel waren. Das Hotel wird zu einer regelrechten SPRINGBREAK PARTYHOELLE, die pools sind völlig überfüllt, dreckig, alle saufen was das zeug hält, es wird gekifft, im ganzen hotel stinkt es nach marihuana etc. Positiv war das Personal, welches sehr freundlich war ( wahrscheinlich wussten sie nur zu gut über all diese problem bescheid) fakt ist jedoch das nettes personal welches eim vertröstet auch keine lösung ist wenn die probleme einfach ignoriert werden.... schade da das hotel wenn es gefplegt würde und nicht als partyhölle dienen würde eigentlich ganz ok wäre. Mehr

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I felt this place is Over Rated and Way Over Priced. Pool Side Bar is Way High Priced I ended up bringing my own drinks to the Pool because the prices are Not within reason. We enjoyed the Fire Pits which are located through out the Hotel area at Night. The Tub in our room was one of the Most things we enjoyed. Be aware of the Hotel Charges which are […] seperate from your Hotel Bill meaning $28 extra Plus 13% Tax Per Night it does and up fast. I would say Look else where Mehr

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I would NEVER consider staying here again. Halls smelled of vomit...guests were running up and down the halls screaming until 4:00 a.m. BOTH nights that we stayed. The hotel staff was deplorable....slow service and arrogant. We stood and watched a front deck clerk flirt with a couple of pre-teen girls. He turned to us and said, "someone will get to […] you...eventually." Really? We sat at breakfast next to a couple from the UK and a family from Germany. They were absolutely astonished at had bad the hotel was. We live in LA and are building a multi-million dollar home in Palm Springs. We came out to meet with the builders. The hotel staff treated us like dirt. You DON'T want to stay at this hotel. It's gimmicky and cheap. Mehr

Not a 4 star hotel.

The 1st 4 day stay was good, as we were out most days we just relaxed when we were at the hotel: pool & bar areas etc.... But we booked again - via internet for the best rate, to stay a further 3 days - thats where we encountered many problems!! Its a long story - but we would not go back...If you want details ( as we are not allowed to state certain […] concerns) I can but tell me how to do it!!! Mehr

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My Husband and I checked into our room and i immediately jumped in the shower. The first thing i noticed was that the shower was filling up with water. Gross. So i quickly finished and went to grab a towel and there were none. Only hand towels. As i dried off with a hand towel my husband called the front desk and told them 1. the shower fills with water […] could they fix it when they cleaned the room and 2. we dont have towels. 15-20 min. later they bring the towels. The next afternoon we head to the pool. No towels. They said they were being washed!! After the pool we head back to our room. Its made up i take a shower and it still fills up with water and i get out and to my surprise no towels. haha at this point it was little comical. Mehr

Our hotel stay was horrible! Do NOT stay at this hotel! The service level and staff couldn't be worse. At our arrival, a front desk representative was flirting with some very young girls and dismissively told us, "someone else will be with you shortly", and continued to flirt with these girls. Consequently, it took us 25 minutes to check in...which […] made us late for a dinner reservation with Palm Springs friends in the HOTEL'S restaurant. We slept about 3 hours each night because of all the partying going on over our heads. It continued until 4:00 a.m. each night. In the elevator after the first day, we met a family from the U.K. with a couple of kids and they commented on how horrible it was. The halls smell like vomit which was totally in keeping with a fraternity atmosphere. Each morning at breakfast we had to beg for service. Simply getting coffee took 25 minutes. Once our food came (omelets that bled raw eggs), we asked THREE TIMES for our bill which we we got roughly 30 minutes later. Seated next to us was a young couple from Germany. They were also receiving horrible service and told us that they were already looking for another hotel in the area for the balance of their vacation. We used the valet for our car which took so long, we had to move morning appointments back 45 minutes. While the site looks trendy online, it doesn't do justice to the horrible experience you will have. We have since returned to Los Angeles and shared this experience with friends. Their response? "What possessed you to make a reservation at THAT hotel?" Mehr

Nice hotel, but definitely had quite a few blips along the way. We've stayed here twice. The first time was awesome. Everything was perfect! This time, not so much. Everything from we didn't get the room we paid extra for, to the maids took a bag of snacks out of our room, that we assume they thought was trash, to them completely forgetting our lunch […] order while out by the pool. Also in the room, the sinks didn't drain, so it was very hard to shave or even brush your teeth. They definitely tried to make up for it and accomodate us as best they could, and we appreciated that. Also, a lot more families and kids than we remember. Not there's anything wrong with that, but if you're looking for a more adult oriented atmosphere this is probably not the place. On the positives, the front desk was always very pleasant and accomodating, and the bed was one of the most comfortable beds I've ever slept in. Honestly, not sure I'd recommend it again. Mehr

They were clearly understaffed (for spring break?) but rooms and common areas, except pool, were not cleaned regularly.

Hotel charges a nightly resort fee for a pool area with no available chairs and no clean towels. Lobby is pretty but it is all smoke and mirrors. The rest of the resort is just a poorly redecorated motel.

Great 50's decor and good location. Pool areas are nice but can get very crowded. Restaurants are not anything special, and cleaning crew needs a lesson on how to clean a room. Hallways are very noisie especially with the children of careless parents. Half of the lights in our room were disconected or in need of lightbulbs. I would reccomend this hotel […] as long as it is not during spring break, just need to know to deal with the inconveniences. Mehr

This hotel was probably a quality 4 star hotel at one time but it has really let itself go. The lobby is fantastic but everywhere else is looking frayed and stained. Even the main pool area, which had a great atmosphere, was quite shabby. Almost all of the lounge chairs were coming apart in some way: either the plastic weave on the chairs was unraveling […] or there were rips in the fabric of the cushions, etc. The first room they put us in when we arrived had duct tape holding one of the window panes in place! After complaining they moved us to another room but that one was a little shabby too (a large chip in the bathroom sink was glued back in place, the metal shower head was coming away from the wall, our towels were cheap looking and hard and one even had yellow stains on it). The hallways were a bit smelly but that may have been because they had been steam cleaning them when we arrived. Also, they were a little under-staffed so that calls to the front desk and housekeeping usually went to voice mail and the room service trays and garbage bags from when the rooms were cleaned were in the hallways for a long time after they'd been placed there. However, the staff were pleasant and helpful. The food was very good from the restaurant and the bar but the place has seen better days. Even the plant pots in the hallway are tipping over and leaking rust stains across the floor throughout the hotel. It is so close to being somewhere I could recommend but it is in serious need of an upgrade. Also, one strange thing about the pool area: the hotel went to the effort of placing cards on all of the lounge chairs stating that the chairs can not be reserved and it is first-come, first-served. However, the pool staff were taking money to "reserve" seats for people. We had several awkward encounters with people demanding that they had reserved the chairs we were sitting in but when we got them there was no indication that they were reserved. In fact they had the "you can't reserve t Mehr

Room was on the second floor and there was no elevator. Parking was not too far away but lugging all the luggage and having to walk to second floor was not fun. I did find someone to help me, but not one person in the staff mentioned it. Not enough waitresses at pool so had to wait a long time to get your order whatever it was even just a drink. Decoration […] in room was from another decade. The nicest part of the room was the bathroom. And the balcony was nice for one, but if more than one person had to sit down it was crowded. Mehr

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Went for my b-day wknd (4/6 - 4/8). We were told at check-in that we were given a pool view room. NOT. Called front desk and was told they could move us to a room with a pool view, but had to called us back. 30 minutes went by and we are still waiting for the call. I called back and was told they would send someone with a key to the new room. After […] waiting another 40 minutes we got a called from the front desk saying the new room was unavailable because of maintenance issues so we were stuck. The room in it's self was fine, but the view sucked. overall the stay was fine. i would go again. Mehr

We have stayed at the Riviera before. This time, our experience was not as good when it came to service. The person who checked us in was not very friendly and short with her answers. We arrived early, and our room became available 5 minutes before 4 pm. So we went to the pool. There were literally no lounge chairs at the main pool. We put our name […] on a waiting list for a lounge chair with our phone number, and they never called us, after saying we were #6 on the list. We ended up at the smaller pool with kids, and we have no kids. We barely found lounge chairs at the other pool. The bathrooms by the pool were not clean at all. They had not been touched for hours. The menu at the pool is very limited but the restaurant at the Riviera is very good. When we went to our room, the phone in the room was not working at all. So what did we get for our money, I would say nice room to stay with no phone, good ambiance and good looking people, pool we couldn't properly use, and service that was not good. With all the money spent on renovations, I would invest more money on service, and also purchasing more lounge chairs and eliminating the "booths" they have with bottle service that were pretty much empty all weekend. Mehr

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Old hotel with some nice upgrades. Needs more staff. There was NO service at the smaller pool. This could be good, if you wanted quiet seclusion. No music at the main pool. This was a problem for several of the guests i spoke with. Many guests brought their pets out by the pool, I thought this was rude... because there were signs posted that this was […] not allowed. Housekeeping was not very thorough. I loved the food at Circa 59. The gym and spa were nice. The beds were comfortable. The walls of the hotel seemed to be very thin. You could here everything next door. Mehr

Everything was ok or even great, except resort fee. Even if it says on hotels.com that the price is with taxes, that doesn't mean, that includes all mendatory payments. Be aware of that. On the end I didn't cover resort fee, but it takes me 20 minutes of verbal fight with hotel's stuff.

What a cool hotel! Swank, retro, sweet!. The staff was friendly and very accommodating. One block off of the 111 hwy (main strip). Swimming pool was perfect, outdoor hot tub, perfect again. Super cool fire pits near pool and hot tub that they light at night. Did not eat in the restaurant but at at the pool and the food was great.

The resort fee should be included in the daily rate this is the first time I have encounter this

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Cool hotel .. although the hallways looked a little warn .. the staff seemed a little bitter and short and not the best in customer service. Had to listen to loud Techno music at the pool all day and no one seemed to be into it .. when we spoke with the staff they were defensive. Also tried to order something off the menu that had an "unpublished" […] charge and the lady taking my order was very curt and said "that's the way it is" .. just overall didn't seem like a top quality service staff in general .. good location. Mehr

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This hotel is old but refurbished. The rooms and lobby are very nice. The low ceilings in the hall ways along with the poor lighting contribute to a dingy feel. Coffee was a problem. The little machine in the room did not work. The room service option was way slow (over an hour). Coffee was available pool side but only on the weekend. Seems like a […] simple option to have coffee at the front desk during the week. There is no place within walking distance so you are stuck. The pools are wonderful. Loads of seating. The small pool between bldgs 3-4 is much more quiet especially on the weekends. Nice to be able to get away from the kids. Restaurant is fab. Indoor and outdoor seating just lovely with gas fire pits all around. The menu is heavy fare. Would have preferred some more light and innovative options. Appetizer menu a great option. The arugula and pear salad and crab cake with lobster sauce were great. Bar area is also beautiful adjoins the restaurant. The hotel is not in the hear of Palm Springs so a car is needed to get to town. But it is only about 3 miles. Mehr

clean and spacious, however, they should tell you that there is a dj at the pool that is not just loud but glass-shattering loud. you can't relax by the pool which was the intention of our visit. if we had known that, we probably would have chosen another spot. i like music, but i mean, really?? i felt like we were at a rave.

We went for a romantic getaway and had a great time and came away with a good impression. The hotel and Circa 59 staff were great with a causal and friendly approach. The food was very good they were ALWAYS willing to deliver special requests. The hotel maintenance was a little sketchy and the grounds were a little untidy. Our reservation was "given […] away", however we were upgraded at no charge! Mehr

We went out for an early Valentine's Day celebration and absolutely loved it! We had couple's massages in the spa one morning and it was amazing... We are going to try to make it a yearly trip!

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One of the nicest hotels I've ever stayed in. Very eclectic, with a 50's theme. Classy, elegant, confortable. Worth every penny6

The Riviera may be a well-known hotel in Palm Springs but it is very tired and not well-maintained. There was a musty smell in the hallways, furnishing were not well-maintained, the water from the tap smelled of sulphur, there wasn't even an extra roll of toilet paper! We tried 3 rooms before we found one we could tolerate - facing the laundry facility […] and garbage storage area!! Lighting was bad everywhere - could not even see the menu in the restaurant - apparently they give out flashlights but had run out of them! On the plus side, the decor was fabulous in the lobby, the store is great and the check-in staff were very pleasant. I would shop in the store again but not stay in the hotel. Mehr

Never a disapppointment. The staff is uber friendly and eager to please. I love the many fire pits around the property and the pool area is huge and well appointed. Great drinks and snacks poolside too. I always chose a Jr suite...perfect size. The beds and linens feel like home.

Superficially a very nice resort, but time and age has played a number on this hotel. The walls are thin, so you hear EVERYTHING, some deck chairs and cushions need to be replaced, In room toiletries and toilet paper are sub standard. On the up side, the pool is awesome.

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From the moment we checked in, we had a great experience at the Riviera. The staff was very courteous, the retro feel was invigorating, the live music relaxing, and the fire-pits by the pool ooh so cozy. My wife enjoyed the spa and we spent an evening dancing in the upscale lounge. The location is convenient, but not really walking distance to the downtown […] area. Also, no golf course on the resort. Overall, a great value and we would definitely stay again. Mehr

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This hotel is a complete mess.. house keeping is non existing, and the rooms are FILTHY !!! I wouldn`t even recommend this hotel to my worst enemy, its THAT bad. The rooms are so dirty that we had to change rooms 3 times, and nothing works.....Dirty carpets with crumbs on them, old hair in the shower, no hot water in one sink...Lamps are either broken […] or missing bulbs, TV remote didnt work, outlets in bathroom were broken, and we had to ASK for toilet paper and other bathroom amenities such as wash cloths and a towels. The pool is a mess too.. If you want to use the pool, you better get up at 7 am and reserve a chair for yourself because that`s what everybody else is doing (although according to management you are not supposed to) Still everyone does it... Then they show up at Noon to actually use it.. therefor.. if you dare to get to the pool around 10 am or so.. forget it.. there are no chairs available despite that there are no one in them..A fight actually broke out around the pool one day I was walking by, due to the fact that someone had taken someones "reserved" chair..!!! RIDICULOUS and very stressful... (something you dont need on a vacation) There is also mold in several locations of the property such as the gym.. I would never go back there.. There is NO accountability in this hotel,and there is a complete lack of management !Therefor...Next time I`m in Palm Springs, I am staying far away from the Riviera, and If you DO decide to stay here after reading this.... make sure you bring your own handy man and cleaning supplies... Mehr

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We enjoyed all aspects of our stay. Recommend it highly. Barbara & Elliot

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Needed room service for all meals. Not one meal came the way it was supposed to be. We were very clear about it and it was simple things. No difference each day and even when the manager got involved it did not help. The delivery people were very friendly and gracious and had to make several unnecessary trips each time. It made everything so unpleasant. […] Management was nice but could not do anything about this yet they tried. Mehr