Novotel Phuket Resort - Kathu

Lage des Hotels auf einem Hügel, zum einen schön weil tolle aussicht zum anderen nervig, da man entweder auf den shuttle warten muss oder zu fuss rauf und runter muss (Entfernung zum strand ca. 200 m.). Personal ausserhalb der rezeption spricht wenig bis gar nicht englisch, was es einem schwierig macht sich zu verständigen und damit immmer einen weg […] zur rezeption mit sich bringt. zu wenig liegen an den pools, die allerdings in 3 stufen sehr schön angelegt sind. Hauptsächlich franzosen, russen und italiener als gäste. Alle Preise im Hotel sind absolut auf europäischen niveau und 2-3 mal teurer als ausserhalb des hotels. wäre ok, wenn der service / qualität auch 2-3 mal besser wäre ist aber eher unterer durchschnitt. hotel hatte in der woche vom 29.10.11-3.11.11 eine bombendrohung erhalten was natürlich nicht gerade für entspannung gesorgt hat. letztendlich ist dann der strom ausgefallen evtl sabotage? würde das hotel nicht weiterempfehlen. Mehr

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The Taxi service at the front desk couldn't get us a taxi as all the drivers apparently went home because of the rain. Can you believe it? a 5 star hotel cant get taxis. an australian couple had a car booked to bring them to the airport and it didnt show and they also couldn't get a taxi through the hotel. it seems they missed their flight. This is […] utter madness that a taxi desk couldnt arrange a single taxi in a thriving tourist resort. I have never seen anything like it. for this reason i would give the place a thumbs down. Mehr

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Didn't really make a lot of use of the facilities as we were busy doing other things, but enjoyed the breakfast buffet. Rooms were nice and spacious and had a patio (although the weather wasn't really conducive to sitting outside when we went :) ). Also has a tourism desk so you could just go up and ask about tours and they would book them on your behalf […] and get you picked up from the hotel reception, so that was very straightforward. Would like to go back for a bit longer and actually enjoy the pool and try the Thai restaurant :) Mehr

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The hotel was good and if you are looking for a beach vacation it would be ideal. Personally, I was there for diving so a different location with more restaurants in the neighborhood would have been better. That said the service was wonderful, the staff were friendly and I was amazed how well they remembered me especially during the busy Songkran festival. […] The only reason I would not stay again is I would prefer a quieter location away from Patong beach with more restaurants in walking distance. I would certainly consider the other Novatel or Millenniam but I don't think I would go back to Phuket, there are so many parts of Thailand I have not seen. Mehr

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Very lovely!

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Up on a hill. Have to take hotel shuttle to front gate. Charge extra for every little item. Local phone calls! Charge 990 baht to call a taxi to come to lobby.Can get a taxi down at front gate that will come to lobby for 600 baht. Ripoff! Rooms are very small. Staff is very nice & are not paid hardly any money. 4000 baht per month. Hotel is not close […] to anything. Have to take tuktuk or taxi to shopping. Hotel is way overpriced for the area. Would not stay here again Mehr

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The location could not be better. Setup on the hill, it overlooks the beach and is removed from the hubbub of town. It is a 4 star - so expect that it is just that. Stairs are everywhere, no elevators, so request first floor (about 12 stairs) if that is a problem for you. Shuttle to & from entrance makes the entry hill a non-issue. Staff was great - […] really great - especially Kathy!! Patong itself was a total disappointment. It is dirty, filled with street hockers and certain groups have price fixed everything from tuk-tuk and taxi's, to activities. 200 baht for a 6 block ride is ridiulous. One fab resturant was Mr. Goods - great seafood at a reasonable price. Mehr

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This could have been a lot better the mainly let down by the poor service and in attentiveness of the staff, who presented a service well below the level expected at this star rating. This was in most part not due to attitude, but I would suggest due to poor training and poor supervision.

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The rooms are rather dated and tired looking, and the facilities on-ground is feeling limited, although they have been well kept. It is located at the North end of Patong and is great for a quiet and restful night stay, and yet only a 5 minutes walk to town. I think I would expect a bit more from the hotel.

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Old and smelly of mildew. The hotel needs an entire makeover. Lots of rules; I misplaced my plastic credit card style room key and they wanted to charge me 300 baht to replace it. The breakfast buffet was not a comfortable experience as it was very crowded and not very palatable. The view was nice but the hotel is s long way from downtown Patong. The […] hotel was overpriced into opinion; the call it 4 star but just throwing a hair dryer in a drawer doesn't make it a nice stay. Also they charged 1500 baht to bring in an unregistered guest after 10:00 PM. I'll never stay there again. Mehr

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Had a great time

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What a lovely hotel - excellent service, very friendly bellboys and restaurant staff. What makes me laugh is other guests complain about the hotel shuttle service is infrequent - what they mean to say is those guests are too lazy to walk to main hotel lobby via fisherman's restaurant. The Hotel is clean and friendly. Location is the hotel is excellent […] which is right opposite Baam Rim Pa and Jo's downstairs restaurants. Plus a short walk from excellent Thai beach shack right on the beach. The hotel has 3 pools a smack bar, plus 3 restaurants etc etc the list goes on. Make sure you take a trip north to the quiet beaches. We loved it. Mehr

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Staying at the Novotel Resort was truly a great experience for my family. The staff was super, and so helpful. They helped you with excursions, local transportation, and located in a perfect spot, just outside the downtown area. The beach was just across the street from the hotel, and well maintained by a local business owner. My kids were able to snorkel […] and see variety of fish right at that beach. The resort offered a great breakfast buffet for dirt cheap. Overall, a great place to stay during your visit to Phuket. Mehr

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Can be a little noisy from the nightlife in the downtown area, but the convenience of location outweighs this disadvantage. Hotel rooms also need updating and the breakfast buffet could have fresher foods. However, the greenery and hills are a delight to be around and the hotel staff was outstanding, very friendly and accommodating.

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This is a very nice hotel/resort even if a little weathered over time. However, the taxi/ tuk tuk mafia are ruining Phuket and especially Patong.

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We had a very nice stay in this hotel, it was closed to the beach and we had a very nice view from our room. People at the hotel were very friendly.

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Breakfast spead is good Facilities are well maintained Staffs were patient and prompt to respond to requests

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The only problem with our stay was that being used to a waterbed, my neck played up badly, but the staff made up for it by putting mattress overlays on the bed and massages for both my wife and myself. Overall the staff are fantastic, friendly and helpful in any way possible. Even with the hard bed we will be going back for our next holiday there, I'll […] organize the the Mattress overlays up front. Mehr

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Beautiful settings, staff are helpful, location is incredible. Along Patong beach, 10 minute walk from the night life of Bangla road. The hotel needs a little bit of maintenance but is overall comfortable. Hotel provides several much needed services, like tours booking desk, transportation bookings desk, spa (not amazing). But a bit more expensive […] than getting the same services in town. I guess you pay for the convenience. Hotel food is good but variety was lacking. Mehr

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We spent 14 nights at the Novotel on Patong Beach. we had our 12 year old and 1.5 year old. The staff were fantastic. They made our stay really enjoyable. The staff loved our boys, especially the little one. We were made very welcome. Everyone always greeted us with a smile. The pool bar staff were very helpful and friendly. The reception ladies always […] greeted us and were very friendly to our family. The Resort is situated on top of a hill. This added to the beauty of the Resort. Fabulous views. It made the Resort seclusive. There were alot of stairs, which did not bother us. We enjoyed the exercise. There is a free bus to take you up and down the hill, whenever you need it. We would often choose to walk the hill for exercise. Smoking in most outside areas was the only problem we encountered. Especially around the pool area when we would be relaxing. Often causing us to leave the area, especially with children around. If no one around was smoking it was perfect! Loved the Resort and will stay here again on our return to Phuket. Once again the staff were wonderful. Jodie, Rodney, Jakob and Kobi. Mehr

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beautiful hotel, amazing service, great massasge, breakfast was delicious

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We stayed here for four days on our trip to Phuket. We really liked this place as it is close to the beach but in a quiet part of Patong. The hotel has nice views of the ocean and Patong. The lobby and pool areas are really impressive. It is quite a walk up the hill to your room from the lobby or from the stree to the hotel but they do have a shuttle […] service but sometimes it is a long wait for the service. Our room was supposed to be a sea view but we could barely see the ocean because of the cocunut trees. The room was very nice with a charming feeling to it. We had to get the safety box fixed twice and that took a day which was disappointing. Overall we had a very nice stay here. The pools are really nice and the staff are friendly and helpful. We enjoyed our stay here. Mehr

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Not value for money. Hotel staff should be friendlier. Could do with few more smiles.

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The hotel was nice and clean, staff were nice. Overall happy.

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The location and the vier from hotel was nice. I recommend this to couples or families. It could be better if they had bigger pools.

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not comparable. we loved this hotel very much I'd recomend it to all my friends

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This hotel was wonderful, the staff was very friendly and helpful - the pools were just awesome, and the restaurants great. We loved how the hotel was close enough to town to allow us to walk, but far enough away to be quiet and peaceful. We would stay here again in a heartbeat!

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I have never wrote a review of a hotel i've stayed at before but I must say, this hotel is a must stay in patong. The views are beautiful, the rooms are clean, and the service is exceptional. Any issue I had was resolved quickly, the staff was always smiling ready to assist, and I really had a great time. If i ever am fortunate enough to visit Phuket […] again, I'm definitely staying at Novotel. Mehr

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The service at this hotel is absolutely atrocious. They were not helpful and not friendly. The location is good and the pool is really nice, but those are the only highlights to mention. They have many staff walking/sitting around doing absolutely nothing. To give a quick example, my wife and I went to the hotel bar to get a snack the evening we first […] arrived after a long day of travel. There were 2 bartenders behind the bar and it was just my wife and I in the entire place. They paid no mind to us and we had to call them over to order drinks and clear away our dishes when we were done. At a 4 star hotel you would certainly expect certain things to be done without asking. At the pool there were dishes at a nearby table collecting bugs for over 2 hours - we had to walk down to find 4 staff members sitting behind the pool bar playing cards and ask them to come clear away the things. Mehr

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I really appreciated that this hotel in the Patong beach area is walking distance from the Patong scene but out of the way of the mayhem enough that it still feels quiet and private still. We spent most of our time in Phuket in Panwa beach (more out of the way) but I loved getting at least a couple days in Patong. I am not into the crazy party scene […] so I was relieved that this hotel let me come and go with a short walk from the Patong scene as I felt up for it. Mehr

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Hotel offers breathtaking views overlooking the town of phuket & also the ocean. treats its guests with politeness & charm. The hotel is far enough from the hussle & bussle of Phuket but close enough for u to not miss out on any of the action. Offers all the facilities of 5 star hotels. Read a few negative reviews about this hotel being situated on […] a hill. without the hill there are NO views.. So suck it up!! Besides there's a free shuttle service that takes u up & down the hill. Would we (honeymooners) stay here again? Absolutely, without a doubt! Enjoy ;-) Mehr

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The Hotel very acceptable, clean, food is delicious with lovely restaurants, staff are so welcoming and the sea view is wonderful! The location of some rooms are very far from the reception i.e. too many stairs to follow... if you have an acceptable budget I advice avoiding what is called "superior rooms" and go for the sea view rooms. have a great […] stay! Mehr

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We stayed at the Novotel for 5 days. It is quite nicely located but be prepared to walk into town or pay for transport each time. The hotel shuttle service is a waste of time with it being 'full' all the time. If you are lucky, you may get a seat in 3 hours from requesting one. Fascinating seen as the shuttle taxi's stand around parked while customers […] are queing up for a ride into town. Also, we arrived after a long haul from SA and asked sat around for 4 hours keeping busy, although extremely tired and then asked to access the room 20 minutes before check in time to be ignored for 15 minutes and then told we had to wait for the check in time! Surely a little customer service should prevail here? We asked to be located near to the pool and reception area and was placed in the 3rd furthest block away! Very hilly with lots of walking and climbing, which was fine for us but not sure it would be for other people. One the positive side, the rooms were nice and clean, the staff always had smiles and the vibe was pleasant. We wouldn't repeat our stay here. Mehr

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We visited with 3 children - 20, 16 & 12 yrs of age. Good location but many stairs & levels made it hard for young children, elderly or those not so fit. Staff and service were excellent, food & drinks good value but less than 4 star quality & breakfast buffet just OK. Families on a lower budget will find good value & enjoy the 3 swimming pools over […] 3 levels. Excellent, great value, waterfront restaurants just across the road - with trips to the main shopping district ( 2km ) around 200 baht / USD $6 each way. Kellie & Paul Geelong/Melbourne Sep 2011 Mehr

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We visited with 3 children - 20, 16 & 12 yrs of age. Good location but many stairs & levels made it hard for young children, elderly or those not so fit. Staff and service were excellent, food & drinks good value but less than 4 star quality & breakfast buffet just OK. Families on a lower budget will find good value & enjoy the 3 swimming pools over […] 3 levels. Excellent, great value, waterfront restaurants just across the road - with trips to the main shopping district ( 2km ) around 200 baht / USD $6 each way. Kellie & Paul Geelong/Melbourne Sep 2011 Mehr

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Novotel Phuket was a pleasant experience. The only drawback was that our room was in the first block right next to the exit date and hence the view was of the roads with a wee bit of ocean view. The other blocks would definately have rooms with far superior view. However this doesnt take away from the comfort of the rooms or the comfortable hotel. Its […] located on one end of patong beach (the cleaner and quieter end though) so its a 15 min walk to bangla street or a 10 min stroll to beachside eating restaurants. While it has 3 levels of swiiming pools they are a wee bit small. Mehr

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The location for the hotel was extremely wonderful, but for the families, who have an infant, is difficult if they got a room in the upper floor and they don’t have an elevator in the hotel for the rooms. Also the toilet was damage and very old hotel even no maintenance to the rooms. The first room they gave was very bad and the WC was without water […] hose and the shower dish was in bad condition. But the service of the house keeping and reception was very good. Mehr

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Novotel is a stunning hotel, very friendly and helpful staff. The location is perfect, not to close to the busy'ness but yet close enough to enjoy. The decor and ambiance is vivacious and the hotel setting is gorgeous. An absolute must when staying in Phuket, Patong Beach.

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For those that want to stay near Patong beach but don't want to be in all the hustle bustle, the Novotel is the perfect place. Staff at the resort were helpful and polite. Great views from up on the hill. Great location. Would recommend to others and would stay again.

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I invited a Thai friend to join me for breakfast at the hotel. Upon her arrival the hotel staff insisted that she surrender her ID while she was on the property and treated her as if she was a criminal or prostitute. She is one of the most honest, upright and dignified people that I know. This treatment was insulting and embarrassing to both of us. […] The hotel staff here are clearly programmed to assume the worst and treat their guest accordingly. I will not stay in a Novotel again. Mehr

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Good location, good service! If you like mountain climbing Novotel is your choice!

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It has a great view to Patong Beach. It was a great pleasure to stay at the Deluxe Sea View room with this great view. Swimming pools are clean and breakfast restaurant serves diverse fresh foods for both Oriental and Western. But it will be more helpful to operate shuttle bus frequently between this hotel to Jungcylon because distant is quite far […] to Patong center. Mehr

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特段にホテルが豪華とか立地が素晴らしいとかないですが、ビーチにも近く、ホテル内の三段式のプールもリラックスするには十分で、値段を考えれば、とてもリーズナブルだと思います。　ホテル従業員はとても笑顔が絶えず気持ちが良い方ばかりでした。

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Dette var et fint hotell som ligger oppe i en åsside, borte fra alt mas og kjas som man ellers finner nede i sentrum. Avstandsmessig var det langt å gå for å komme til shopping/sentrum, men dette var løst ved at de hadde gratis shuttle-bus til sentrum et par ganger til dagen, veldig praktisk og greit! Dersom en ville se hva nattelivet hadde å by på […] senere på kvelden, var betjeningen ikke sen å be om å bestille taxi. Nydelig utsikt fra resepsjonsområdet, flotte basseng og grei service/mat i pool-baren. Buffeten på hotellets ene restaurant er IKKE å anbefale. Vi hadde store forventninger når det skulle være BBQ-aften, men kjipe wiener-pølser og spaghetti med tomatsaus svarte ikke til forventningene... Rene og fine rom, gratis wi-fi. Vær nøye med å levere inn bassenghåndkler dersom dere låner dette, og følg med på at de signerer inn håndklærne. Holdt på å måtte betale "boten" for å ikke levere dem inn, fordi basseng-gutten hadde glemt å signere i boken sin - kjedelig. Ellers et veldig flott hotel dersom man vil ha en rolig og bedagelig ferie nær Patong beach! Mehr

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Ligger lite i utkanten av Patong vilket passade oss perfekt. Fina rum med riktigt bra standard och en bra frukost buffé med mycket att välja på. Vi kommer nog tillbaka!!!!

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新しいホテルではないことは承知していましたので、あまり期待はしていませんでしたが、ひどかったの一言に尽きます。エアコンつければカタカタという音が止まらずつけていられません。トイレの下水の音なのか妙な音がして続いていました。隣の部屋の声がよく聞こえます。隣の子供の声で目が覚めました。掃除がとにかく遅い。３泊しましたが一度も掃除はしてもらえませんでした。さすがにゴミ捨てとタオルの交換には来てもらいましたが。 設備だけでなく、スタッフのサービスも問題ありです。最後の精算時には請求書をチェックしたら朝食が同じ日に二回請求してあったので取り消しを求めたら、何か特別なサービスを頼んだからではないのかとか言われ、こちらがサインをした伝票の提示を求めたら、前日のルームサービスの別の伝票をこれを見ろと言わんば […] かりに見せられたり。結局、伝票などあるわけがなく取り消してもらいましたが。また、すでに予約時に支払い済みの夕食が請求されていて、こちらも取り消しを求めたら、部屋で食事した場合は駄目だとか何だとか言われ、チェックイン時に確認した旨伝えると、その時のスタッフの名前、顔を覚えているかといわれ、呆れてしまいました。結局上位者を読んでもらいクレームを言って取り消してもらいましたが。 ほかの人には決して進められないホテルです。 Mehr

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