Shelborne South Beach - Miami Beach

Obwohl wir das Hotel darüber informiert haben, dass wir erst spät anreisen, hatte man kein Zimmer mehr für uns - trotz frühzeitiger Buchung und Vorauszahlung. Wir wurden dann in ein Hotel gegenüber abgeschoben und bekamen dort ein Zimmer direkt hinter der Bar, angeblich war kein anderes frei. Der Lärm hörte gegen 03:30 Uhr früh auf, sodass wir noch […] ein paar Stunden die Augen zumachen konnten. Von der Kreditkarte wurden (trotz Vorausbezahlung) nochmals ca. 80 EUR im Nachhinein abgebucht - alles in Allem eine miese Abzocke! Für uns steht fest: definitiv nicht mehr!! Mehr

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Tolles Hotel: Sauber Ausstattung´ Für Amreikanische Verhältnisse sehr GUT Leider eine Hotelgebühr von 25 Dollar pro Nacht, die im Preis des Hotels nicht angegeben war.

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Ich hatte ein Zimmer mit Meerblick gebucht. Ich bekam allerdings ein Zimmer mit Blick auf 2 Dächer. An der Rezeption wurde mir erklärt dass dies ein Meerblick Zimmer wäre, da man einen kleinen Ausschnitt des Meers sehen könnte (meiner Meinung nach ca. 10% des Ausblickes aus dem Fenster). Angeblich erhalten sie diese Beschwerde öfters, bieten das Zimmer […] aber trotzdem als Meerblick Zimmer an. Das Zimmer war sonst in Ordnung. Der Pool war während 2 Tagen meines 3-tägigen Aufenthalts geschlossen aufgrund von Reinigungsmaßnahmen. Während des gesamten Aufenthalts wurde der Poolbereich mit extrem scharf riechenden Chemikalien (ähnlich Farbverdünner) gereinigt. Anscheinend aufgrund der exzessiven Parties die dort wohl am Wochenende stattfinden. Ich würde in diesem Hotel nicht nochmals übernachten. Mehr

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For the $ i paid for 1 night, it was horrible. They sent notice they had to shut the air off, no towels in room, no coffee cups.

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Bad service Dirty rooms

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The hotel rooms need to be renovated. The lobby and pool area is nice but the rooms are less than sufficient for the price. There is not even an overhead light or lamp in the room with significant light. There were at least a lot of tv channels...they actually had Starz.

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The hotel staff was very friendly, and the overall appearance when you walk in is fantastic. The location is fantastic and other than the fact that we had to pay to use our own pool because of an event going on it wasn't that bad. Our room however was quite outdated, including what appeared to be mold on the peeling wall paper in the shower, and our […] floor apparently was completely under construction which was one thing I specifically asked about before booking. I did see an updated room and it looked really nice. If all the rooms were like that I would recommend this hotel to others. Mehr

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When we first got there we got there little bit early and was hoping to get a room,checking wasn't until 4 o'clock pm, Coming from LA I thought that was rather late to get a check in time , so We waited and waited until i noticed that people were getting their rooms before we did , It wasn't until about 3 hours when the desk hand finally gave us a double, […] he did end up taking our resort fees off, about $75 hardly worth it, The room was fairly small for a double but pretty clean, I was quite displeased that of the 4 days I was there I never got a hot shower, the water just stayed warm. Also, if you don't roll up with a sweet ride, the valet will be parking your car about 4 blocks away, so add 20 -30 minutes anytime you want your car. Overall, for the money I spent on the place I'll try somewhere else like the Beachcomber or the SLS, or the Delano before I return to the Shelbourne Mehr

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We stayed at the Shelborne in mid February 2013, not a bad place, but I was expecting more. they upgraded us to a very nice oceanview room. We had a lot of trouble with our room key cards. Front desk staff was helpful, beach staff was good, Although the pool was great, I was very disappointed in the pool staff, they were completely disinterested, and […] unhelpful. Room rates were reasonable, Would I stay there again? probably. Mehr

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Many things went wrong. Where shall I begin? The first room was horrific. My daughter and I were moved immediately to a better room, but it was dirty and needed a serious upgrade. The server forgot our order at the pool one day and we never got our early morning wak-up call to catch our flight. I will never stay here again, considering the price that […] we paid! Mehr

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The female front desk "manager" gave me an already occupied room. Needless to say the people in there were not impressed and rightfully freaked out. She then gave me another room that wasn't made up, swearing it was. The guys working the desk finally sorted it out, THEY should be managers, not the dimwit that was there. You get what you pay for. Not […] great, but cheap. You cannot beat the location, its A1. The valet guys are fantastic. The rooms are dated and need to be freshened up, and the slamming of doors is heard throughout the place. Its a good place to go with your buddies, you won't impress your signifigant other by booking there. Mehr

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We give it 0 stars. We travel a lot both in US and abroad. The only positive was Rafael the concierge. Other than that, horrible. We were told at check-in that it had been purchased by Wyndham and would be remodeled again in the near future. Wyndham should shut it down today and level the place. The entire hotel seems to be in a bad, malcontented holding […] pattern and the guests suffer as a result. Broken beds and furniture mismatched and taken straight from the 1980s. Rooms were filthy and looked like they had been furnished with whatever fell off the truck. Not safe. Our door looked like it had been kicked in. Parts of the vent were falling from the ceiling. I decided to head to the pool one day and was challenged at the entry by a "security guard" only to find out that the pool is rented out to some external "beach party" (maybe to locals?) and half the pool deck and area is rented out to this external group. Really insulting--especially when one is paying a daily resort fee for towels (really?), internet access (you're kidding??) The "fee" is also for a continental breakfast that the front desk told us ran to 11 a.m. to find once we arrived at 10:30 one morning that it actually ends at 10. (Or did it?) The place is poorly managed, needs to be overhauled completely and Wyndham needs to know that they have A LOT to overcome. The sellers to Wyndham are squeezing out every last dime on the backs of the "guests" Mehr

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Typical South Beach hotel - looks good from a distance, up close needs some TLC. Negatives - my bed was too short - I'm 6 ft tall and my feet were hanging off the end. AC system was ancient and barely worked. Door looked like it had been knocked off its hinges before being re-hung, leaving large gaps to both sides. Minimal soundproofing, I heard far […] more of my neighbours than I'd ever have wished to. $25 per day compulsory resort fee - for this you got a continental breakfast, a happy-hour cocktail and wifi - but really I'd rather had the option.. Positives - super convenient location on Collins - close to convention centre, Lincoln Road Mall. Good communal areas, nice pool and accesss straight onto the beach. Mehr

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Small, basic rooms- no frills. Which was fine considering the amount of time you actually spend in the room. Comfortable beds. Good walking distance to Lincoln St. and all the resturants & shopping. - Bit of a hike to Ocean ave. Overall happy with time there- had a great view on the 8th floor.

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Do not expect what you see in the pictures that are posted. The rooms are small bedrooms furnished with Ikea-like quality furniture. Walls are very thin. Carpet is horrible. First room they gave us, we advised the front desk to not EVER show or assign the room to a customer ever again. The room was very run down, a whole lot of cheap plaster jobs all […] over the walls and dirty and stained tile. Closet looked like it was falling apart. I asked the front desk for another room and they fulfilled. I asked the front desk if they would stay in that room and they looked at me with a blank face, studdered and said "if i had to"...not a good answer. The management needs to ensure that first impression-like locations are sparkling clean so that customers do not feel like the entire hotel is in that same condition. What you are paying for is the location, right on the sands of the beach. Mehr

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Beware the resort fees if you book this hotel! They will charge additional fees that are not listed clearly! There is some fine print AFTER you book. I sent clients here telling them all was prepaid except mini-bar, etc., and they were forced to pay these fees without warning on checkin. What's worse is the hotel would not allow me to put it on my card […] after my clients were forced to pay! Mehr

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Be careful with this one , they stick you in a room worse than a motel

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The room was not ready when we arrived. Then, I had to call several times to get bath towels. Additional the mattress was in terrible conditions, I let them know, and the did nothing. Don't pay the $25 continental breakfast, its the worst....

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The hotel is beautiful. I requested glasses from room service and when they were brought to me the guy told me to wash them , I thought that was their job. Anything I requested from room service it took them a while to bring it to me. They knocked on my door twice asking to check things in my room. I loved the room & the location of the hotel , I just […] wish the service was better. Mehr

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This might have been the worst bathroom I've ever had in a room. Could not get a normal shower, as is oscillated between scalding hot and freezing cold. the night table drawer was broken, one of the over head light bulbs was out and the bed was cracked in the middle which was braced. This created a huge mound in the middle of the mattress, so we ended […] up rolling to either side. Oh and the mini fridge was hot. Mehr

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Hotel is in the middle of renovation. The renovated rooms are very well done. Rooms on the east side have balconies overlooking the beach. My room was very nice but the bathroom, while nice, needed renovation. Swimming pool is large and pool area is very nice with plenty of areas for sunbathing. Hotel staff was very helpful and willing to assist. Location […] is great -- on the beach with beach access and in the entertainment area of South Beach with a short walk to plenty of restaurants and shopping. Mehr

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Good: Pool area, beach access, location --- all fantastic. Bad: Rooms were not clean, terribly outdated, and in some cases falling apart with bad beds, and furniture and rusting fixtures. If you're going to stay here you must pay the extra $ to get a room upgrade otherwise it's not worth the price.

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The furniture in the room was old, and all scratched. the walls in the entrance to the room, and the bathroom were in such shape that the plaster was fooling off. It should be rated as a 2 star.

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It seems they put all of their money into the public spaces of the hotel. The lobby, bars, and pool are nice; modern, clean, bright. Our room was a huge let down. Clean enough, I guess. Tiny bathroom and the bed was as hard as a rock. Might have been more comfortable on the floor! Also, very loud. We could hear everything going on in the rooms on either […] side. Mehr

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Front desk staff was great. My white bedspread had a big urine stain on it and the light switch in the closet had been removed so the light stayed on until the bulb was turned off by the engineer. The pool bar staff never smile. Great location. I almost forgot to mention the amazing concierge and bell staff. Great atmosphere.

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The Shelboune is great for the location. Additionally, the hotel's amenities are nice. The pool and jacuzzi are clean, the lobby is modern and clean. My boyfriend and I stayed during the new years eve holiday for 3 nights. Our first room was not renovated. Before checking into the room, many of the staff said it was their nicer (non-renovated) rooms. […] All the pictures on their site are renovated rooms. When we walked into our room it was terrible. It resembled a hostel. Old furniture beat-up door frames. We noticed the bed was a single (they said it was a queen--no way, but we paid for a king/queen) floors were old. I got in the shower and the tub would not drain. We went downstairs and asked for another room. In our second room, the furniture was more updated. Still not overly pleasing but it was basic and more acceptable than first room. On our last night I woke up to a running water noise. I go into the bathroom the floor above us was leaking buckets of water into our bathroom. Overall, the shelbourne is a nice place if you hae a renovated room. Another con, the there is only two elevators which guests and staff use. It sometimes took 10 minutes to wait for the elevator. Mehr

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Common areas were very smart and up to date. But the room was bad - old curtains, flooring, bathrooms etc. Bed was good. Basiccaly room was very worn and outdated.

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It was New Years Eve and they were NOT prepared for the amount of people. No ice, no glasses, and bad service. The bellmen were the nicest and most accommodating but the front desk people needed some patience and help. I would not stay there again at a major holiday and pay so much! I would rate it similar to a Holiday Inn Express or Ramada Inn quality […] and service! Mehr

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upon arrival to the hotel on christmas day, rather than get a cheerful hello from the from desk, the attendant threw a contract to sign stating there is an additional mandatory $25 a day service charge. i obliged, as it was not the time or place to make a stance that "mandatory fees" should be reflected in the original booking price. (the front desk […] personnel were very curt and unresponsive. a very bad hotel first impression.) room was clean, albeit very noisy. nontheless, i would best describe the hotel experience and generic and lackluster. Mehr

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Hotel lobby was nice but the room not really. Staff was alright.

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The one plus - nice art-deco style hotel. The minuses: $35 dollar parking, resort fee - add 20-25% to the amount you see online. No phone in the room? What's up with that? I get that everybody has cell phones but you should be able to contact the front desk without a cell. Very small room. We were in hysterics that only 1 could pass by the foot of […] the bed at a time. Mehr

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The walls are paper thin. Just like you will listen to everything, everything you say will be heard outside your room. The ladies cleaning the rooms were super loud in the morning, and with the paper thin walls... Tasteless details: the cheapest toilet paper... My nose did not appreciate that, nor the lack of tissues. Lack of detail. Things are all […] beat up. The shower is all open do you better have a rug to dry the excess water on the floor. Tiniest bathroom ever. You have to put your toiletries on top if the toilet (yuck). Mehr

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The hotel was so shabby for the price. The elevators didn't work, the bathrooms were tiny and extremely outdated, with cheap, tiny and old hairdryers that stop working after a minute or two. There also was no full length (or even half length) mirrow in the room, so no way to check your outfit at all. The bolt for the door had been broken off and not […] repaired. Overall it was quite strange and annoying to spend this much for such a bleak hotel. Mehr

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What a mess. Had to switch rooms bc the room was totally decrepit. I can't believe people rent from this place. Bathroom was old and dirty. Even second room was bad. Some rooms have been renovated but not ones offered to me. BAD SPOT

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It was a very much needed relaxing weekend! The room was beautiful and the beds were extremely comfortable! The only thing the room lacked was a spacious bathroom, but aside from that everything else was great and beautifully renovated!

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Great location, very close to the beach, and the pool area is very nice! But the room was not what we expected, everything is very old and is not worth the money at all.

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Rooms could be a little nicer. Lots of construction. Looked at three different rooms and must say some rooms are better then others. Should not require guest to pay for daily drinks between 4-6pm. It should be optional; I don't drink! Overall not a bad hotel, would stay again for the price.

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Very good hotel

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We payed a mandatory $25 per person for breakfast and we were never told about it until 4 days later. The service is great, very sweet . The place is dirty and needs to b rehabd . They pumped all the money in the entrance, curb appeal , lobby , pool and landscaping . The rooms are substandard.

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