Fantasyland Hotel - Edmonton

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I have stayed at this hotel many times as I do art shows in the Mall. It is expensive, for a run down place. Kinda cool rooms, but for the money you would think they would fix the elevators, and decor.

It was great and i would do it again in a heartbeat

I love staying right in the West Ed mall. You can shop at your leisure, go swimming or to galaxy land. Bourbon street has several meal options. A truly great getaway.

hotel was great except elavators out of service 2 out of 4 for one day and line ups at check in time. and one out second day. took my wife so she had the day to shop while I took care of my business. took taxi's to airport as shuttle service not really on fixed times unless they have the bookings. Room was really clean as was the rest of the hotel. […] lounges were good. service was excellent compared to other areas of the mall. will stay there again. Mehr

Water stains on ceiling, caulking around hottub deteriating. The room was very nice and comfortable, but for the amount we paid we should not see these deteriating conditions.

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Room should be inspected more closely found a used condom between the matress and the wall and something should be done about the elevators as we had to wait approx 30 minutes in the morning to get downstairs

Great locacation. Needs some maintenance work. During the four days we stayed there was only 2 out of the 4 elevators working - long delays. We did not have a theme room but the themed hallways need attention - many broken fixtures/decorations. Service was good, friendly staff, loved the location, but the hotel needs some work on the facility.

I was not impressed with the fantasy land hotel. I will not be back. For the price I paid I was expecting a much nicer well kept room. The room was out dated and dirty. I felt like I was staying in a 2 star scuzzy hotel. The tv wasn't working properly and when I told the front desk in the morning of the dirty room and tv. He said to fill out a review […] and someone would get back to me. This did not happen. I have stayed at many hotels and feel this is not a good stay. Mehr

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Our room was clean and convenient to all the activities at the WEM. An enjoyable family vacation.

Had a great stay at the hotel. Everything was clean and the room was nice. Not a queen size bed in the room as advertised. Only a double.

It's so convenient for us to stay right at the Mall - restaurants, shopping, movies all close by.

Front desk staff were very nice and friendly. Hotel is starting to show its age, Toilet broke first time we used it. Staff was there within half an hour to repair it. Elevators were very slow and most of them didnt have covers on the top to let you see if it was going up or down. We enjoyed our stay but the price is not really worth the condition of […] the hotel. Mehr

The hotel is nice to stay in because it is right in the mall...the convenience of being in the mall with kids is something that we really enjoy!

Very dated. Rooms really need to be updated. Very nice to be right in the mall but everything closed at 6pm on Sunday night, even the pool. But you can still catch a movie, which we did. Hard to find a good sit down breakfast before 9am in the mall. Too expensive and overrated for sure.

The hotel is very well placed for visting the local mall. It has very friendly staff and the rooms are large an comfortable. Rooms are starting to show some signs of wear but generally they are very good. Only problem was the 4 lifts, you wait ages for one to arrive.

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had to pay 9 bucks for internet... what a joke

You have to sign a paper when keeping a pet here- cannot leave pet alone in the room for any amount of time.. Fyi. awesome rooms though

We have stayed at this hotel a number of times and have always been happy. This was our first bad experience. We were on the 4th floor. The banquet and party rooms are on the third floor and it is really loud. It kept us awake until 2am. We should have been warned about this and given a discount or choice on a better location.

I stay here every year for Christmas shopping, mainly because of the convenience. I think it is over priced for what you get but it is attached to the mall so they have a captive audience and I'll pay whatever they charge. Even when you book in 4 people you have to request extra towels, cups, glasses every day. This year when I called the 1-800 number […] for the hotel reservation I ended up at hotels.com somewhere not in Edmonton, speaking to someone that had a bit of a problem with english and had no idea if I was booking at the right hotel and then found that the room was charged to my visa at that point, 3 months before the visit. This has never happened before and I wasn't impressed. I collect from others and might have wanted to pay cash. Thought I was providing my credit card to reserve only. If we had to cancel, can only imagine how much fun it would have been getting a refund. But, no matter what I'll be booking again next year. Mehr

very nice clean room. The buffet breakfast was great a very good variety

We really enjoyed staying at this hotel because of the convenient access to the water park and galaxyland. It was wonderful to be able to shop, drop our packages off in the room, and then go swimming without ever leaving the mall. The rooms were nice and large, with high ceilings to make it feel even bigger. I definitely would recommend this hotel!

The proximity to the mall is the best thing about it. The rooms are nice but some of the features in our room didn't work. We had to call maintenance twice.

Nice place but when we went there the elevator is under repair, other than that its all okay.

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Our experience was very good, we can't complain about anything.

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We went to Edmonton to see the Mall. The motel was very convienient. The staff was friendly and very accomidating. We had 2 adults and 3 teenagers in a standard room with 2 queen beds and it was good sized. The only thing missed was free wireless internet

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The staff was very friendly.Elevators needs more maintenance. They need more the 2 working all the time for the amount of people that use it. Sometimes the 3rd one worked other times it didnt. The room we were staying in had a problem with the tv where it would shut down.Tried fixing the problem but could get it to stop. Other then that our stay was […] comfortable. Mehr

The staff was very helpful. The restaurant L2 Grill was exceptional. We have a little girl with allot of food allergies and they were so considerate and accommodating to our and her needs. The manager, cheff and assistant all took such care to prepre meals that she could eat. We were a group of 8 with kids and we all had a awesome time. We received […] joining rooms that we requested as well. Thank you for the great stay. The only thing we would have changed was the staff at the water park were not very helpful on accomadating groups and making suggestions to better our experience there. Mehr

We enjoyed our stay at the hotel very much. Everyone was very friendly and helpful which was much appreciated. Thank you so much.,

Room was not consistently cleaned, and things like the coffee was not always refilled, and floors were not vacuumed for days. Room was even monitored by day supervisor for one day and still fell short of clean. The garbage from our room was even left on our room floor. Not good when we had two babies under two with us. Ate at the L2 grill, wanted the […] continental breakfast, waiter would not listen to us and kept trying to sell us the more expensive breakfast. We had to state three times we just wanted the continental breakfast. Then he watched us like we were criminals as if we were stealing our food. Our last night some equipment above our room (we were on the top floor) started making a very loud noise at 5:15am, waking us up, then started filling the room with some diesel exhaust smell, we informed the front desk, they did nothing to compensate, or even offer help to clear the room of exhaust. We had to open our windows and put our babies in our bed for fear of carbon monoxide poisoning. We got no sleep. Not good when we had to drive 10 hours home that day. Parked our vehicle and trailer in the valet parking our last night, since we had to park it, the concierge said he would not charge us. The next day when we were leaving the concierge on duty and the concierge manager questioned us with an accusing tone as to why our vehicle was in there without paying, stating that if we park in the valet parking we have to pay for it. Insinuating that we sneaked it in there to avoid paying. Never have I received such bad service from a hotel, I’ve had better service from hotels that are dumps to look at. Mehr

The only thing I didn't like was the elevators were slow and always a long line up to get on them.

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one of the elevators still was not working but we did not have a problem when needing an elevator. The ice machine on our floor was not working for the 4 days we were there. When we called down, they did not care, just said use another floor to get ice. We had alot of problems with our tv as it was very slow to change to any channel or do what we wanted […] with it. We originally had a standard room, but at check in was offered a theme roon for only $10 a night extra for each night, we said yes and had a good time in our roman theme room.. All and all our stay was pleasant but certainly had afew glitches and We were very surprides at the poor attitudes of most of the staff members. Mehr

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We stay at this hotel because we can do whatever we need in the Mall. Shop, dining, movies, etc. The room was okay but bathroom not very clean - mould in shower. 2 times during our 1 night stay, housekeeping staff entered our room when we were in it. We found this unnerving. Elevators are very slow although I note that they had put up a sign announcing […] on-going renovations of them. Otherwise stay ok but certainly not cheap. Mehr

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