The Grand Summit Hotel - a Summit Hotel - Summit

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I stayed here on March 20, 2012 for a business meeting the next day. It was my first night at this hotel. The hotel itself is beautiful and the staff could not have been nicer. A great breakfast was included in my room rate and they had complimentary WiFi. All great. They missed the mark on the room itself. It was designed to be a clean, classic design. […] But it was just full of inconvenience everywhere you turned. Hardwood floors throughout and no rug meant grit in the bed. The room was in the basement ("Lower Terrace") and had a overall humid feel. No shampoo or cups in the bathroom. The TV remote didn't work. The shower was tiny. The toilet seat was broken. There was only one outlet plug in the room. It's a shame. Either they didn't set up my room properly or they are skimping on the little things. Either way, I'll look elsewhere before I book there again. Mehr

Room next to noisy elevator Did not receive wake up call Front desk staff really not friendly or accomodating. Place get by on legacy and location.

Burnt out light bulb in bathroom never noticed by staff during my 1 week stay Toilet would run and flood bathroom - also not noticed - fixed it myself. Molding caulking on bathtub - didn't bother to repair that myself. Dust on TV screen/phone. Perhaps the last non-flat screens in the industry -- taking the "historic" theme a bit too far here. Carpet […] throughout hotel worn/dirty Musty air in poorly equipped exercise room Renovated rooms have hardwood floor - odd choice (these rooms do have flat scrn TVs) Only shower (no bathtub) in some (most?) rooms Towels are old and shredding poor wireless connection Only 3 hangers provided in closet Ironing board was lumpy Face plate missing from wall outlet. Breakfast was very good for US standards Room was very quiet - depends where you are located though. Rooms facing back parking lot, lower level are best. Walking distance to Summit downtown a big plus for evening meals. Mehr

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Overall, I was very pleased with the hotel. My room seemed to be newly refinished, and the decor was really well done. And the price I got from Hotels.com was really good! Trying to close the hallway door was a little tough and disturbed some neighbors, but that could've been due to all the moisture in the air and the wood swelling. I only have one […] negative thing to say about my visit, and that was that as I went to lift the comforter off the floor in the morning, a skinny long creature scurried from underneath it and ran across the floor. I would give them the benefit of the doubt, though, and think that was just a fluke, because really, the room was extremely neat and clean otherwise. One other thing they could improve on, but not a deal braker, is that the lobby staff and the behind-the-counter staff were doing a lot of chitter-chatter, and it felt like I was interrupting them when I approached the counter. I suggest that as customers enter the lobby, the chatter stop and customers be greeted properly. Mehr

Overall the hotel itself was very accommodating and a very pleasant surprise of upgraded amenities and old-world luxury. The staff was very friendly and accommodating. The hotel itself was very old but well maintained. The elevators could use some updating. We especially enjoyed the free breakfast food in the mornings. The surrounding neighborhood was […] well kept. The homes were upper middle class. We visited NYC while we were there. The drive was only 20 to 30 minutes into the city depending upon which part of the city you were visiting. I would recommend this hotel to anyone looking for a true 4 star stay! Mehr

Older hotel but upgraded to exceptional level

We arrived in the Blizzard of 2010 to find the entry way plowed and parking lot fairly clear! Front desk check in was quick and courteous. Our room was lovely, but very hot, so we turned off the unit. Had a great hot continental breakfast (eggs, bacon, pancakes, fruit, juices and coffee) the next morning and left to somewhat cleared roads and a plow […] in the parking lot to assist our departure. They did not charge us to park, although they normally do. This is a grand older inn, beautifully detailed with plenty of character. We will always stay here when visiting family in the area. Mehr

If you need to stay in Summit for business or family, the location of this hotel is superb. Hotel is listed as a 4 star property. However, the stars must be from a time long ago. Our room was small. Mildew in the shower. Peeling wallaper border (the border itself must be a throwback to the 4star days) . Well-worn carpet. Wide screen TV, but analog, […] not HD. It is annoying to pay $9.25 extra each night to park the car in an outdoot lot -- should be included in room rate. Pluses: good breakfast; nice relationship with nearby YMCA workout facility within walking distance. Great downtown location with many shops and resatuarants in walking distance. Staff was responsive in quickly fixing a slow draining bathroom sink. Mehr

We were not impressed at all by this hotel. We were so excited to finally get to spend the night there and the room felt like nothing special, smaller then most as a matter of fact. And then they made us pay to park in there parking lot which is completely crazy.

Nice remodeled room with free Breakfast in lower level bar area. Bed not as comfortable as other hotels I have stayed. No WiFi in room, i'm sure aval for additional charge. Overnight Parking was addt'l cost - Not a big fan of this. Overall people were pleasant. I would recommend.

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The hotel was lovely but very old. The rooms feel more like a Holiday Inn. Some in our group had a lot of trouble with very hot rooms that wouldn't get cool.