DoubleTree by Hilton London Victoria - London

This hotel is perfectly located at the back of Victoria Train Station. Room had everything you need and would definately stay again.

The location is prime. Due maintanence work, noise in the day time and couldnt talk over phone the properly. Bit surprised with the cleaning as the staff use the same cloth to clean toilet, bath tub and the tea cups. I will never the cups in the hotel. The internet was charged 15 GBP per day rather than 24 hours usage as told by the reception during […] check-in. Mehr

Excellent location - good proximity to major sites ie. Buckingham Palace. Across the street from Victoria Station with every amenity.

Still getting done up from Hesperia to Doubletree. Good service. No free wi-fi at all.

This is a good hotel in a good location, however, we arrived right in the middle of its refurbishment to the Double tree. We had not been informed of this change and as a result, we weren;t sure if we were at the right place! The staff were quite dismissive and said that the hotel would be finished on 14th February. this was not helpful to us - we were […] leaving on the 11th! The dust and disruption in the restaurant and bar areas meant that the bar consisted of a couple of fold-away tables in the mezzanine area and the breakfast was served in the conference room, with no table cloths provided. The breakfast was overcooked and had probably been first served the day before, it was so dry. There was no running water in the toilets and paper towels had been strewn over the floors. We passed on our complaints to the duty manager on check out and so this is not one of those reviews with no backbone.. We are still awaiting the promised response.... This is a good hotel, but they needed to handle the changeover better. Mehr

Great location, can easily access to Victoria station just crossing the street. We just went in the middle of their renovation to become a Double Tree hotel. Breakfast is just OK, not so many choices..If you want to save some money just eat around the block. Would definitely stay there again.

Hesperia's ground floor (restaurant, bar, check-in, main lobby, elevator lobby) was u/c during stay, preparing conversion to Hilton brand and for Royal Jubilee and 2012 Olympics. (The whole of London seems u/c.) Disruption is reflected in discounted rates and was expected but grd-flr dust control could have been much better. Room was clean, functional, […] and well-serviced but wifi came and went. Front rooms overlook back of Victoria Stn and its trash compactor site. But convenience to Victoria, Tube, and Gatwick Exp unbeatable; restaurants & services w/in 2 blocks. Mehr

Very conveniently located Hotel, minutes walk from Belgravia, Victoria Station & coach station. Hotel is undergoing a refurb to the reception and ground floor areas. Overall a well located, clean, reasonable hotel for it's location. Breakfast at £18.00 per head a bit steep, but loads of places to eat brakfast nearby.

This is more than I am used to paying for a hotel. I have to say one good thing about Hesperia. When I booked on Hotels.com, the price jumped about 25%. Ouch!! I told Hesperia and they upgraded my room. I was grateful for the gesture, as the issue was no fault of theirs. Thanks Hesperia!

Good location across the street from Victoria Train station and tube station. Temperature control in the rooms was poor and the pillows were horrible

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This hotel is situated right next to Victoria station. At first it seemed like a dogy area, but it is completely safe. You have tube and train access in immediate vicinity and quite a few pubs as well. The hotel was being renovated while we were there, so the reception area was very small. The room looked like it was recently remodeled, but I do not […] know if all the rooms are done yet. Very comfortable beds and very clean. We stayed on the 8th floor with a view over the station, but we didn't hear anything through the windows, so the vicinity to Victoria is no problem. All in all a very nice place to stay with a good location and decent prices. I would stay here again Mehr

Dont stay here until the renovations are finished. Having breakfast next to a noisy drill is not much fun. Can hear the drills on the 5th floor. I would not have paid if I hadn't went through hotels.com.

small rooms, beds nothings more than a box of springs, hallways and reception desk look like after an earthquake. for the price we paid, very disappointing!

Adjacent to London's Victoria Station and esay access to the underground this conveniently located hotel is well placed for visitors on both business or vacation, Comfortable. well-appointed rooms and an excellent breakfast selection are available at a competitive rate. Some refurbishment of the hotel, resulting in a temporary reception area , did not […] detract from the visit. The staff were friendy and helpful. Mehr

We had a suite in 9 floor. It was a nice room, but there was a door to the neighboring suite that was anything but soundproof. Impossible for our kids to sleep when there were others in the room!

I couldn't believe how beautiful this hotel was! It was literally right across the street from the Victoria train station, but the windows blocked out almost all of the sound so it was nothing but convenient. There was a fantastic view from the room we stayed in and the room itself was totally spotless. The bed was really comfortable, the shower had […] a detachable head and was even high enough that my rather tall boyfriend didn't have to bend his head to wash his hair (it was the only shower in Europe we found that was like that). There was plenty of light and huge windows, and one of the coolest parts about it? The room had an American power jack, which was fantastic seeing as it was the only time our entire trip that we could charge more than one thing at a time. Not to mention the price, which was incredible for the quality; especially for all the help the employees at the front desk gave us... I honestly couldn't be happier with this hotel, the only problem? We were sad to leave! I'll DEFINITELY be staying at this hotel the next time I go to London! Mehr

staff very friendly and helpful. room clean and comfortable. convenient to victoria station

The location was excellent to the Rail Station and the Underground. A friendly local pub was just a block away. The hotel was under construction probably getting ready for the Olympics so we didn't get a feel for its full potentional. They could have been a bit more generous with towels, soap and heat in the room. But I would return and recommend the […] hotel to others. Mehr

This hotel is not luxurious, but honestly (other than an alarm clock) it has everything that one could need, including refrigerator/minibar (which however the staff kept neglecting to restock, despite my frequent reminders). The breakfast was fine to my taste, but my 20 year-old daughter did not like it. The room was quite clean, and the beds/pillows […] were very comfortable. The shower was quite acceptable; plenty of hot H2O with a forceful stream. The soap bars were very small and dissolved after 1 person's use, but that problem was easily solved by asking for several more bars of soap! However the front desk staff was not too bright; once we asked the concierge to help us book tickets for the Eurostar and he told us twice that the charge wouldn't go through on my debit card, despite the fact that I had plenty of money in my account. A little later we discovered that the reason it didn't go through was that he had put down United Kingdom as the country we live in (we're actually from the USA!) The hotel is right next to Victoria Station, which makes it very convenient, although the view from the windows is not attractive and it is somewhat noisy if one were to stay on 1 of the lower floors (we were on the 5th floor, so the noise was not a problem). All in all, the hotel is quite adequate and I do recommend it if you want a reasonably priced hotel in a good location. Mehr

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Positives: -Right next to Victoria train station and Victoria tube. -Clean, decent sized room. Negatives: -Extremely under construction to the point that there was no exit for a short while. It would have been nice to know that ahead of time. -Nothing else around except train station (but not a big deal because the tube is easy). -Mediocre service. Overall, […] not worth the rate they charge. Wouldn't stay there again. Mehr

Acceptable and convenient to Victoria station...right across the street from the hotel. Very central There must have been something wrong with the heating and cooling because the entire hotel was a sauna and the air con wasn't working in the hotel. Air con in dec...yes. Would stay again to give the hotel a second chance

I booked a double but when I arrived was told only twin bedded rooms were available. When I protested they said they had one double after all. It turned out to be a room for a disabled person. There was no carpet so the floor was cold and clinical and no shower enclosure so water went all over the bathroom floor. Oyher than that, the bed was comfortable […] and the room clean. But I was annoyed that they did not honour my booking of a double bed. Mehr

This hotel was nice with its modern decor and good location right next to the train station and a few blocks from Buckingham Palace. The bed was comfortable, the room was nice, but there is little space to move around in the room due to large furniture and poor views from the room window... which wasn't an issue for us at all. We are very easy going […] people, and we don't require much. However, we do like for our shower/bath to drain properly. Within a matter of seconds after turning on the shower or tub spout, the tub would be filled with water. The drain was clogged with other visitors hair, dirt, etc. We advised the front desk, and they moved us to another room. We quickly discovered the new room had the same issue. We were tired, it was late, so we thought we would sleep on it and discuss it with management in the morning. We spoke with the manager, and she advised us the tub drain would be repaired immediately. We returned to the hotel later that day, and the tub still would not drain. Of course the manager and maintenance was gone for the day. We checked out early the next morning and was not able to discuss the issue with management again. European hotels charge visitors before checking in, so they had their money and wasn't concerned. We really liked the hotel but didn't appreciate standing in several inches of water filled with other people's scummy dirt that had been built up in the drains. Other than that, everything was great there! Mehr

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This hotel is very convenient for train/tube travel as it sits across the street from Victoria station. I ahve stayed there on 3 recent business trips in the past 2 years. The rooms are nice (although a few are quite small), the bed is very comfortable and the desk area is ample. However, the biggest problem is the quality and nonreliability of their […] free wireless internet in the rooms. It sometimes takes 10-15 attempts to connect over a 20 minute period with repeated logging in and logging out and rebooting of the computer to get a connection. The signal strength appears to be good, but it just won't connect. This is extremely frustrating and annoying and my cause me to not stay there in the future. Mehr

Stayed 1 night on business - good location staff very helpful will use again.

I was very surprised on arrival at the hotel to find it under quite an extensive construction, there was loud drilling and the main entrance was closed. I had received no notification from the hotel that this would be happenning on my stay. I was then put on the 2nd floor right above the drilling which went on for hours. I rang reception and was told […] they would check out would construction be going on over the weekend and also why we had not been told about it, no one ever rang me back about this. The room was not very clean and the curtains were hanging off the window which also did not close properly so it was quite noisy. I found the staff to be unhelpful and never returned any calls, you felt like you were staying in an apartment rather than a hotel which should have staff on call at anytime. They layout of the wardrobe was also very strange as it was just shelves against the wall, my mother banged her head on the corner of one of these which is in a very dangerous area near the door, again no one was interested at reception and I could not get anyone to answer. I wouldn't stay here again as I seen other hotels close to the same area which looked nicer. Mehr

Great location,friendly reception staff,clean modern room,tea/ coffee making facilities in the room were very welcome....very good!

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So convenient, rooms were bigger than expected, very clean, reliable internet connection. Within short distance of train and tube station.

Thought the hotel was very well appointed, lots of places you could walk to. The hotel itself was comfortable and clean.

I booked this hotel based on the pictures and descriptions shown on hotels.com they gave me a room far from what I've seen on the pictures. Not clean, very small, and poorly maintain. The internet connection does not work 95% of the times and the service of the stuff is far from acceptable.

hotel was great but we were unaware of construction across the street which made it impossible to sleep for more thana few hours. if you can be guarenteed a room in the back , stay, if not go to another hotel.

Just outside the #1 exit of Victoria station (as exits are numbered from inside the station), this is a very clasy, modern European hotel. Beautiful bathroom, free wifi, and a US plug at the desk. Terrific stay!

This is NOT a 4 star hotel. Maybe a 3 or 3 1/2. If you want to be right next to a train station, the location is fine. We were put on the train station side of the hotel - the only thing that saved us from sleepless nights was that we were on the 8th floor. The room was so small it didn't even have a closet. The bath towels were so thin you could almost […] see through them and they don't even have face cloths. The breakfast buffet (not included in the price of the room) was only so-so. And the free internet service was two computers on the business floor - one of which was broken the entire 4 days we were there. If it weren't for the fact that we were out of the room most of the time, I would have gone bonkers. The people at the front desk were very nice and tried to be helpful but you can't do anything about so many problems. I would only recommend this hotel for people who need to be close to the train station. Otherwise, find something else. Mehr

We would definitely stay here again because of the location to the underground, train and bus stations. Also very close to Buckingham Palace, Westminister Abby, the Parliament buildings and the London Eye. The hotel was very clean, comfortable and helpful.

Convenient location next to Victoria Station. Staff was very helpful.

This is a great location from which to explore London. Just a 10 minute stroll to Buckingham Palace. Our room was average size as you would expect. The only thing we would criticise is the front desk service. We found it very difficult to get any help as they were so busy and none of the staff on the front desk would help us, instead they would refer […] us to the concierge who was inundated. Several times we called down to the desk with requests or queries and everytime the staff did not understand our language (english) so our query or request was not met.. Mehr

Excellent! Great location food was very expensive but tasted great.

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Very nice hotel, great location adjacent from Victoria Rail station (as stated). Perfect location to major attractions,easily accessible transport modes i.e. city buses, hop on hop off buses, tube, taxiis. Would definitely recommend this hotel and will be staying there again soon.

I was amazed at the quality of this hotel for the price. It's up-to-date, even air-conditioned, and the service is excellent. And it could hardly be more convenient. You walk out of the back door of Victoria Station and cross a street and there it is. Only one tiny suggestion: I wish they provided face cloths for Americans, since we don't normally travel […] with them. Mehr

Well located, friendly staff, and nice room!

Found the hotel to be very noisey being right next door to one of the main stations in London. Room was ok very basic and wasnt happy, the price we paid didnt include breakfast which i find not good. And wasnt going to pay £18 in the morning for it. Rubbish was being collected all through the night as the bins are right opposite the hotel.

The room was fine - even though it's too expensive for such room. Can't believe that the water was blocked : the bathtub, the basin and the worse is the toilet! Not too much effort to send up the maintenance people. Just make sure you check the bathroom is okay !!

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The towels in bathroom were skimpy and thin. No facecloths to wash your face or for the shower. Because I am a senior person, getting into the shower was quite cumbersome because of the bathtub was so high. Lots of construction going on around the hotel area. Breakfast not included and was very expensive for the amount I would eat. The hotel representative […] was very helpful and setting up tours for us to take and helped booked them. Mehr