W Atlanta Buckhead - Atlanta

Checking in the valets offered no assistance with the bags just stood waiting for the car to be vacated. The trash bins flanking the entry were overflowing with trash which was spilling out on the ground. The desk person was very nice but on our floor housekeeping had left a cart in the middle of the hallway which stayed there all night and the closet […] housing other carts was open with another cart sticking out into the hall. What once was a nice place is showing signs oif being worn out and a staff that could care less! Mehr

Didn't care for the unexpected $60 additional fee for valet parking but other than that it was an EXCELLENT STAY! Can't say enough about the staff... extremely NICE and prompt. I called for additional towels and it was at my door in less than two minutes.

hotel is very well located. Staff is helpful, kind and professional. Valet prking was a bit pricey.

I had made my reservation at the W downtown atlanta location only to have it arbitrarily moved to the W buckhead. Why on earth would I want the W buckhead when there were adjacent fireworks planned that same night? No, I had made the reservation to meet up with friends DOWNTOWN. Didn't happen. --- Checked into room. Small, dinky feeling. Felt and looked […] like a bad, in need of renovation holiday inn room. Made me claustrophobic from the get-go. Noisy hall with crying baby in some distant room ALL NIGHT LONG! Fan too loud in the bathroom. Lightbulbs burned out in half the lamps in the room. "Clean" bedsheets with faint smell of excrement and overwhelming aftershave. I'm allergic to down and everything was down feathered! What's all this about the "pillow menu"? ... no such thing. Maybe Ws went down hill after bought by Starwood, I don't know, but it was a bad experience all around, so I left at 1:30 in the morning on the first night of my 3 night stay, and stayed with relatives instead. Horrible, horrible experience. Mehr

I love every W I've stayed in - this one was no different. Amazing service, but a few snafus with the room. There was a make-up stain on the headboard, which was a little weird... also, the toilet wouldn't flush. I didn't call down to resolve it - I actually lifted the toilet lid and had to manually flush it, which was a little gross. One other thing […] about the room is the bathroom. It's almost like the architects designed the most amazing room, and then were like, "holy crap (no pun intended), but we forgot to include a bathroom! There is a translucent partition between the toilet and the bed, which gives you NO privacy if you have to use it. As in, if you're traveling with a special someone, you better hope they're downstairs if you're having "a movement." Sorry for the overshare, but I'm being honest. The bar looked cozy and like a great spot to pre-game before going out. The checkout process was wonderful. The people that work at this place are truly class acts. Even though the bathroom was a teeny issue, I will still go back here again. Mehr

Nice hotel. I would stay here again

Staff is nice and friendly, got a great low rate for Thanksgiving week, hotel is easy to get in and out of, right on Peachtree and everything is close by. Go to Highland Baker for coffee and lbreakfast or lunch, it is right next door and great goodies and a fraction of the price at the hotel. Ernesto the hotel manager accomodated me on every request […] I made -- this is a wonderful hotel! Mehr

I've got to say that this is the first time we've stayed in a room that was equipped with a cocktail shaker and no coffee maker. Unfortunately, neither of us has ever awakened with a serious need for a cocktail. It's not family friendly. (Which is okay with us because our children are grown and we don't travel with the grandkids.) But I can see my grandchildren […] headed straight for the snacks and finding a box with a picture of a screw and the words "Get Lucky" and then I'd get to spend the rest of the afternoon explaining to 10 and 8 year olds what condoms are. But there were indeed people with families staying there. We could hear the baby crying before 7 am on Sunday morning. Our last night there, we were awakened at 4 am by people partying in the hallway and going from room to room. The rooms are set up for people who "like to watch", but some of us just can't see without glasses. The lobby and elevator area are very dark - I guess for people who are bringing in things that shouldn't see the light of day. I also didn't like the way the shower is set up. My arm isn't long enough for me to stay out of the way of the cold water that comes out when you first turn it on. No pen and paper in the room. You get to take notes with a dull pencil on anything you can find. Really, do the pens and notepads cost that much?? The other thing I didn't like was that you could not self-park and so incurred a tip for the valet every time you wanted to come in or go out. I also thought that the nightly parking fee was excessive compared to other hotels I've stayed in, although it may be comparable to other hotels in the area. I just didn't expect it to be more than a San Francisco hotel. Now for the good things: All staff were extremely helpful! They had a delightfully refreshing fruit-infused water in the lobby. Robes were provided in the room. They also have a nice roof top bar - very pleasant on weekday evenings, but tended to play music that would give me a headache on the weeken Mehr

Great experience. Beautiful hotel & excellent service! Friendly, helpful staff.

My server provided a excellent recommendation of light parings . I ordered the Cod with a truffle base, it was wonderful. All of the staff members @ W were courteous and attentive to my request. Nice location in Buckhead.

The Hotel overall was nice. We stayed there because it was convenient to the sights we were seeing that evening. Room was nice as well. The decor and ambiance was not our style. It is very contemporary and a bit cold. Staff was a little cold in the restaurant but front desk people were nice. Breakfast was great. Tried to go to the Hotel club on the […] roof top to have a drink for the end of a wonderful anniversary night and it was LOUD and CROWDED and DARK. Went to the lobby bar and it was actually quite nice...however, it closed at 12:00 so we had to call it a night. Probably wouldn't stay there again but for some it would be a fine place to stay. Mehr

We were looking forward to a weekend of shopping, four women sharing one room. The room was big enough but the condition of the room was not what I hoped it would be for the per night room rate. The bathub was chipped in two places and the room phone was broken. There were only three towels and two wash cloths in the room. The overall lighting in the […] room was horrible for women to do hair and make-up. The bathroom had a glass door as well as a glass window into the room, although they were frosted you could see what was going on. Also the light from the bathroom flooded the room when others were sleeping if used during the night. In addition to the room rate, there was an expensive valet parking fee that was not disclosed on the Hotels.com site. Wi-fi was not free in the guest rooms. On the plus side the Wiskey Blue bar in the hotel was very nice. The staff were very personable. Mehr

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They need to figure out if they want to be a night club or a hotel. It should have been a clue when we checked in and they made a point of telling us when the music in the bar and the restaurant would stop. When we called down at 4:00 AM they said "so sorry, we have a private party. we can bring you ear plugs." Ear plugs? Really? We stayed on a Friday […] & Saturday and maybe that was the problem. We will never stay again. Mehr

I really enjoyed my stay! The staff was friendly and VERY helpful- from complimentary drinks, to curling irons; they met my every need. The response time from the front desk was quick! I recommend this location to everyone.

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If you are looking for a fashionable trendy hotel stay here, it will be more than adequate. If you are looking for a comfortable room or other amenities like Advil for your hangover the next day good luck. The "whatever whenever" service is a little short on both of those things. The window treatments were broken which they promptly fixed...yeah. The […] side dresser had a drawer that did not close and kept opening up. We didn't care to try to get that fixed since we only stayed there one night, thank GOD! I'm used to staying in very well appointed hotels and it is clear were they spent their money desiging this hotel. It would not be on comfort or convenience. Mehr

My husband took me here to celebrate my birthday! The W had set up our room full of surprises that my husband and David had coordinated! We loved the hotel! Awesome!

This is a great hotel - youthful, wonderfully decorated, and fun. The concierge was a big help in selecting local restaurants and everyone was extremely helpful in making our weekend as relaxing as possible (including the 3pm late check-out on Sunday). The hotel has a lively lounge area at night... or, if you want something even trendier and more lively, […] you can head to Whiskey Blue, which is conveniently located on top of the hotel. There is also a great restaurant in Market, which is also connected to the hotel. So, really, you could spend one evening "in" and still have a great dinner and night life. The only negative I'd list is that the bathroom in our "Wonderful King" room was on the smallish side. Other than that, I'd highly recommend. Mehr

My wife and were celebrating a special occasion so we choose the w buckhead, great location clean room and great service, just a couple of issues the bathroom door was broken it wasn't such a big deal but then toilet broke some time after using it last at night and the first time it was used in the morning .

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The staff were friendly and the room was lovely. My only complaint is that the shower is a mess! The water shoots out all over the room, no matter how you position it. If I ever stay here again, I will request a room with a tub. The floor was sopping wet. All in all it was very nice.

Excellent Hotel and Great Staff. Highly recommend

This was my first overnight trip to Atlanta and I found the W Hotel to be one of the most pleasant parts of my trip! The location was ideal (so close to the Marta train so I didn't have to pay for a cab from the airport), the hotel was clean and modern but the best part was the incredibly warm and helpful staff. I wish I remembered her name, but the […] young lady who checked me in was one of the most pleasant people I have had the pleasure to meet at a hotel. The bartender at the rooftop bar was also very nice. I will be going to Atlanta again soon and I will be staying at the W Atlanta Buckhead again :-) Mehr

Everything about the W was perfect, but hanging out by the pool all day was the best part. Great pool.

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If you are staying in Buckhead, I definitely recommend the W property. The decor is very W, modern, crisp, clean. My only disappointment was that I was expecting more of a party pool vibe. We went to the pool and it was very small. It did not have a bar and full service outside. After being at other W properties, I expected this. They will serve you, […] but you had to call on a telephone and there were no specialty cocktails. Whiskey Blue is awesome and very fun to have in the building. Mehr

I stayed at the W hotel because of its location and convenience to Marta. My plans included going to the Bon Jovi concert in downtown Atlanta, and the location and convenience of Marta ws wonderful. The only problem we encountered while staying at the W was the glass shelf in the shower. It was not hooked up safely and fell in the tub and broke into […] many pieces of glass. The hotel had it cleaned up quickly and gave us a free movie for the night , free parking, and also free breakfast in the morning. The total compensation was approx. $85.00. One thing I must add, is that it was one of the most comfortable hotel beds I have ever slept in! Mehr

The staff was excellent. The accommodations were unique and comfortable. Everything from the front desk, roof bar and the restaurant made for a pleasurable stay.

did not get every thing that was suppose to com free such as meal ticket drink tickets etc.

Traveler Beware! Lobby is beautiful, well decorated and has a first class appearance and ambiance but WOW all that glitters is not gold. Hotel was noisy and I do not mean guest noise. The room HVAC sounded like a chain saw coming on. And it sounded like a floor was being constructed overnight it was so much noise. I had to call and check on in-room […] dining after an hour of waiting for breakfast and was told the kitchen was backed up. Are you serious I have to call you to find out my food is going to be even later? With all the neigboring ammenities, very unfortunate that in the middle of Buckhead this exists. Mehr

A friend and I stayed at the hotel for 2 nights. The hotel staff was extremely accommodating and helpful. They even made a late night run to the CVS for us!

Nice Hotel - Room service is not worth the money. A burger and fries cost $26.00

Nice hotel, very friendly and helpful staff. The surrounding area was close to the Mall but you'll need to rent a car. Rooms we're funky and fun but a little on the small size. The restaurant downstairs is fantastic, highly recommended. We did have to move rooms due to excess noise late at night and first things in the morning due to the paper thin […] walls. Staff moved us quickly and with minimum fuss, they even printed my boarding pass for free!! Overall we really enjoyed the experience. Mehr

I wouldn't suggest staying here as it was a bad experience from beginning to end.. I know you will be dissapointed. Also you are forced to use valet at $30.00 per night so add that to your bill

great service- great location-knowledgeable staff

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Loved this hotel! Second time staying here. This is a very hip hotel and if you are looking for a quiet getaway then this is not for you. There is a little noise but not that much at least compared to every other hotel that I have stayed at and I travel every other week. The bar/night club was nice and I was treated like a VIP and so were my guest. […] Very friendly staff . A little slow on service. Room was very clean and well decorated. Overall, will prob. always stay at this property when visiting the ATL. Mehr

I stayed here a number of times and overall the hotel is OK for a W but...what really bothered me was the fact that the echo of any noise in the hallways was deafening in your room...if somebody opens/close their door at the other end of the hall the echo was so bad it woke us up everytime...it sucked...especially in the early, early AM hours when we […] were not ready to wake up just yet. Mehr

The hotel is beautiful and the accomodations are truly top notch. The lobby was beautiful and the room was even better. I took my chance to party late night in Whiskey Blue which was also a ton of fun. The only thing that was a blow to the high was $30 for parking.

Room was very attractive, and comfortable, BUT, the bathroom was separated from the room by a GLASS door; opaque, but still gave one the feeling of little privacy. In addition, there was no sink/vanity area outside of the bathroom, so only one person at a time could make use of the facilities. Also, heard alot of hallway sounds, and the ventilation […] system in the room was quite loud. Lastly, there was no coffee pot in the room; we called the desk and requested one, as the card on the nightstand suggested, but one wasn't brought up, although it was promised. Mehr

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For a one night getaway it was awsome! Everyone was very nice and helpful. Would definitely go back!

I truly enjoyed my stay! The staff was exceptional.

Staying at the "W" was an amazing experience. From the moment we arrived until we checked out, we were treated as if we actually mattered to them... it was a refreshing change from the average hotel chains we stay in. The front desk staff was unbelievably courteous and so very kind and helpful. The location is perfect for anyone who wants to be downtown, […] too. The valet parking service was very reliable and it was so nice to not have to worry about parking and then retrieving our car. We can't wait to get another weekend away so we can book again at the "W" in Buckhead. Mehr

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We had a super comfortable room and a great time. Our only complaint is that at around 2 a.m. on Sunday morning we had about 12 people literally screaming and laughing for nearly two hours. It was impossible not to be disturbed by them and we had to call hotel security twice. At some point we heard the noisy guests mention that we had called. I was […] uncomfortable knowing that security gave out our room number as those who complained. I felt they simply should have asked the noisy guests to be more quiet for everyone, not just us and they certainly should not have shared who complained. I have honestly never heard that much noise in a hotel in my life and I have traveled all over the world. Other than that, the stay was great. Mehr

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We liked the fact we were close to restaurants as well as we were close to FOX where we had tickets that night we had a great time there. We were not as impressed with the bar Whiskey that was located inside drinks were high priced and not that good, staff was not that friendly. Overall experience of hotel itself was great we have also staying at hotel […] Midtown and after staying here were not as impressed. Mehr

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