Brookstone Inn - La Crosse

Other reviews are correct that often there is a lot of smoke. We had a smoking room across the hall from us and often smelled smoke in our non smoking room. Free breakfast was good. Room very small. Bathroom was remodeled and great but the sink is weirdly very low. Shower was good. Towels good. You get the use of the Best Western across the street for […] laundry fitness center and indoor water park. Also pool table. Area was not the best but ended up being safe. Would not stay there again. Not a good place for non smokers n Mehr

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While on a recent trip, I reserved a double queen room. When I got there, I was given a single queen room. The receptionist offered to fix it and give me a double. I kept the single because it wasn't a big issue. What concerned me is that I was still charged for the double room. When checking out, the hotel wasn't able to give me a receipt because I […] had booked the room online. Mehr

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Nice & clean---good value for the money

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The staff (cleanging), was very rude and all the mgr did was say that she would try to speak to them. Also the breakfast area wasn't kept full and was dirty.

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Very helpful staff, we reserved a two bed room and were accidentally given a room with one bed, staff quickly changed our room no questions asked! Thank you!

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Breakfast coffee too weak. Everything else was great!

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The rooms were very reasonable, the staff was very nice. Not the most spotless room in the world, there was pizza sauce (I hope) on the side of the bed, but other than that it was what I would expect for the price.

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A good place if you are looking for a basic stay. We didn't use much of the amennities . Check in and out was easy and friendly. Room was adequate for us. Rate was reasonable. Breakfast was standard fare.

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I would definitely stay again.

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it was overall ok, but at about 3 am, several drunk guys were fooling around in the halls and were opening/shutting their doors over and over again and were talking really loudly. 30 minutes went by before anyone said or did anything about it. They did shut up afterwards.

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A port in a storm. Good to have even a small pool & spa for us. Noisy between rooms & hallway traffic. Breakfast was OK. Room cleanliness was OK. Looking dog-eared with carpet and lampshade stains, minor plumbing problem, no temperature control - but we made it comfortable. Pillows were more usable than most - not too fat & fluffy. Magnetic card locks […] were cheaply installed on room doors. Mehr

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Very comfortable, courteous staff

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Not dissapointed at all.

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The rooms were not clean and it was loud all night. If you want a good night's sleep this is not the place to go. The hotel's location is ok and the front desk worker was friendly enough but there were odd smells in different parts of the hotel and people running around screaming and talking at all hours of the night. Not a good experience.

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Had a clean room, with a contentintal breakfast was a very good value

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all in all it was a nice clean hotel, one exception is we got stuck in the elevator for a minute and had to call the front desk.

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Room was ok. A bit small, but price was right.

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We enjoyed the stay. However, when we tried to use a side door, our room key did not work, and we had to walk around to the front entrance. The clerk did apologize for the inconvenience and reset our room key. We like this motel for the rates and the location in LaCrosse, since we are from Stoughton WI.

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Our stay was very satisfactory. We had booked a 2-bed room. Apparently, they were overbooked, so they gave us a king suite. Very nice. Thankfully, two beds was not a REQUIREMENT!

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This is the second time we have stayed while visiting our son at colledge. It is a cheap stay with a good location for us. The staff was wonderful, helpfull so attentive. I think it is not good PR to have staff smoking at front entrance. Sheetrock torn off in our bathroom. Doors repaired improperly, jam missing parts. Comforter stained. The pool cleanliness […] with rings around the whirlpool and green matter on the deck kept us out of the pool area. Would we stay again? Probably yes for the cheap stay and great staff and location. Mehr

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I would give this hotel a 3.5. It is a nice, comfortable hotel - nothing fancy. My main thing is cleanliness and this passed the test. The bed and pillows were comfortable.

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This hotel is fairly typical of those in its price class - basic rooms, basic free breakfast. I needed a place to crash for the night after an evening event, and for that purpose, the Brookstone was fine. Hotel staff were friendly. WiFi in my room was free and the connection was decent. My only mild complaint (and this is not at all unusual in hotels […] like these) was the relatively thin doors/walls -- I could hear a couple arguing at 2am down the hall. Mehr

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Stains on wall, bed was rock hard, low pressure on shower head, speaker on tv was blown...couldn't find a place that would deliver food to hotel.

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Location was great, but the morning I left I had to carry my luggage down 3 flights of stairs because the elevator wasn't working. Bed was extremely uncomfortable, pillows were flat, and there is no way the bed was queen size, if not a full size. But I chose this hotel for it's price and location which were great.

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The motel is older and pretty beat up. Carpets and walls were dirty in many places, our room door jam was open to the unfinished wall, and the pool was a bit cloudy. Having said all that, the price was reasonable and everything was functional enough. Just got the impression the place was sort of dirty and in disrepair.

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Clean rooms. Decent location. Good value.

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The room was nice, but early shuttle service to the Airport wasn't available and that was disappointing. Had to get a cab.

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Everything about your hotel and staff were fabulous. The only thing that would have improved our stay is the use of a refrigerator. Thank you!

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This is one of the best values ever. I don't understand the negative reviews here, those people must be expecting the Ritz Carlton or something. For less that a tank of gas I'd say the Brookstone Inn is one heck of a deal. The staff was friendly and the rooms were clean. No problems with door locks or overall uncleanliness mentioned in the reviews - […] maybe I was lucky? Didn't use the pool, but I walked past it both nights and it looked clean and kept. A couple of families were using it and looked to be having a blast. The breakfast was nothing special, but then what do you expect? I've spent 3 times as much on a room that has been half as nice as this one. Mehr

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Room was really run down, bathroom had cobwebs, swimming area was run down. Hot tub tiles were dirty. Couldn't even see out of windows in swimming area. Screen in our room was completely torn out. Anyone could get in if they had wanted to.

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Original room was not cooling off. After complaining to front desk we were given another room. AC worked much better in the second room.

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The room had an awful odor and the bathroom was unclean. The furniture had stains everywhere. Although I had a fairly quiet stay, you could hear everything in the halls.

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staff was helpful and friendly; room was neat and clean; breakfast was adequate and good. Was pleasantly surprised considering the price-would stay again.

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We just needed a place for 3 boating couples to lay their heads. This place was perfect. Clean and super affordable. Nice simple breakfast included. The hotel across the street had a fun band in their lounge and was twice the cost so we had the best of both worlds. Would stay there again.

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When we checked in I asked for a refrigerator....she sent us to the wrong room, no refrigerator. Then when we got into a room with refrigerator, there was a big PATCH in the ceiling that was not painted the same color as the rest of the ceiling. One of the side lights by the bed was hanging down-someone had riped it off the wall. The floor lamp didn't […] work either and it wasn't easy to keep it cool in the room. They should be made to lower their rates, if they don't improve... Mehr

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Paper thin walls so you hear all the other guests. But it was inexpensive and free breakfast was very fresh with lots of choices.

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The staff was excellent, and very helpful. The location is excellent for getting around to downtown, Riverside Park, and to I-90. The free social hour is a nice plus. And I got a great rate with Hotel's.com

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The hotel was average. We were on the first floor and the noise from upstairs sounded like they were right outside the door. We asked the frontdesk what was going on and were told there was no one staying on second floor because it was under renovation and it must be the construction workers/ The noise continued non-stop and it was the sound of running...definately […] not construction workers. When we said something again to the front desk they said they spoke to the people staying above us and asked them to stop the kids from running....but I thought yu said there was no one staying above us? They didn't have an answer as to why they said no one was there originally. They did quiet dow nuntil 7a the next morning when the kids apparently woke up and began running again. That was a short nights sleep! Mehr

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