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"City Hall; Las Olaz Blv; Strand"Bewertet von einem Hotels.com Gast am 7. Mai. 2012
Als Vorübernachtung für eine Kreuzfahrt völlig o.K. zumal das Hotel den kostenlosen Busshuttle stellt. Falls man zu Fuß Richtung Las Olaz Blv. geht, sollte man schon darauf achten, wer in der Umgebung rumläuft ( im Dunkeln besser mit dem Taxi fahren), da einige Obdachlose rumhängen.Aber das ist ja in Deutschland auch nicht anders. Frühstück für amerikanische Verhältnisse o. K.
"Ocean Drive... Logenplatz!"Bewertet von einem Hotels.com Gast am 7. Mai. 2012
Stilgemäßes Art-Deco-Hotel für einen Aufenthalt mitten drin in Miami Beach. Sehr schönes Ambiente in der Lobby. Zwar ist das Personal viel Kommen und Gehen von Gästen gewöhnt, trotzdem noch positive, freundliche Routine.
"Gut und günstig, Poolanlage schlecht."Bewertet von einem Hotels.com Gast am 6. Mai. 2012
In dieser Preiskategorie sicher eines der besten Hotels. Saubere und moderne Zimmer. Gutes Frühstück, sehr nettes Personal. Einzig negativ ist die Poolanlage. Mobiliar verbraucht und lädt nicht zum planschen ein. Pool ist auch sehr klein. Habe keine Gäste gesehen die sich dort aufgehalten haben. Aber ansonst sehr zu empfehlen da in kurzer entfernung(3min. Fußweg) Supermärkte, Restaurants und andere Geschäfte vorhanden. Von 6 Hotels in dieser Preisklasse die wir in Florida besuchtt haben, eindeutig das beste Hotel.
""Bewertet von einem Hotels.com Gast am 6. Mai. 2012
Hervorragende Lage ein Block vom Ocean Drive und dem wunderbaren Strand entfernt. Äußerst freundlicher Service. Die Standardzimmer sind klein aber sehr zweckmäßig und nett im Art Deco Stil eingerichtet. Das Hotel verfügt über einen Pool auf der Dachterrasse. Es werden kostenlos Liegen und Handtücher am Strand zur Verfügung gestellt. Sehr zu empfehlen für Gäste die direkt in der Nähe des Art Deco Viertels übernachten möchten.
"Einfach toll!"Bewertet von einem Hotels.com Gast am 6. Mai. 2012
Das Perry hat all unsere Erwartungen erfüllt und meist übertroffen. Ein tolles Haus!
Lage
Marco Polo Beach Resort Ramada Plaza befindet sich am Strand in Sunny Isles Beach (Miami Beach) und liegt in der Nähe der folgenden Sehenswürdigkeiten: Aventura Einkaufszentrum, Gulfstream Park und Oleta River State Park. Folgende Sehenswürdigkeiten befinden sich ebenfalls in der Umgebung: Haulover Park Marina und The ArtsPark at Young Circle.
Ausstattung
Marco Polo Beach Resort Ramada Plaza stellt Ihnen Folgendes zur Verfügung: Außenpool, Dampfbad und Sauna. Dieses Resort mit 3 Sternen stellt Geschäftsreisenden Folgendes zur Verfügung: Businesscenter und Tagungstechnik. Dieses Resort in Strandnähe bietet den Gästen Folgendes: Restaurant und Bar/Lounge. Jeden Morgen wird den Gästen ein kostenloses Frühstück serviert. Das Hotelpersonal hilft Ihnen gerne bei allen Fragen weiter. Zum Service-Angebot gehört Folgendes: Event-Catering und Unterstützung bei der Tourenplanung. Außerdem steht Folgendes zur Verfügung: Kinderbecken, Fitnessmöglichkeiten und Concierge-Service. Gegen eine Gebühr können Gäste den Flughafenshuttle nach Fahrplan nutzen. Gästeparkplätze stehen gegen Gebühr zur Verfügung. Dies ist eine Nichtraucherunterkunft.
Zimmer
Die 250 klimatisierten Zimmer im Marco Polo Beach Resort Ramada Plaza bieten Folgendes: Zimmersafes und kostenlose Zeitungen. Die Zimmer haben einen WLAN-Internetzugang. Fernseher mit Premium-Kabel-TV-Empfang stehen in den Zimmern zur Verfügung. Alle Zimmer sind wie folgt ausgestattet: Direktwahltelefone mit Voicemail. Zur Badausstattung gehören: Badewannen-/Duschkombinationen, Haartrockner und kostenlose Toilettenartikel.
In allen Zimmern stehen Ihnen Kühlschränke und Kaffee-/Teekocher zur Verfügung. Außerdem steht Folgendes zur Verfügung: Bügeleisen/Bügelbretter und Radiowecker. Mikrowellen und Weckanrufe sind auf Anfrage verfügbar. Der Reinigungsservice wird täglich angeboten. Alle Zimmer des Marco Polo Beach Resort Ramada Plaza sind Nichtraucherzimmer.
Für zusätzliche Personen können Gebühren anfallen, die abhängig von den Bestimmungen des Hotels variieren können.
Beim Check-in werden ein Lichtbildausweis und eine Kreditkarte oder eine Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Sonderwünschen wird in Abhängigkeit von der jeweiligen Verfügbarkeit beim Check-in entsprochen. Es können eventuell zusätzliche Gebühren anfallen. Sonderwünsche können nicht garantiert werden.
Dieses Hotel ist nicht barrierefrei ausgestattet. Wählen Sie ein anderes Hotel aus, wenn Sie ein Zimmer mit barrierefreiem Zugang buchen möchten.
Das Marco Polo Ramada Plaza Beach Resort serviert bis zu zwei Gästen pro Zimmer jeden Morgen einkostenloses kontinentales Frühstücksbuffet.Bis zu zwei Kinder pro Zimmer bis einschließlich 12 Jahren essen kostenlos.Zum Buffet gehören unter anderem Backwaren, Frühstücksflocken, Obst, Kaffee, Tee und Fruchtsaft.
Poolside Café and Bar– Zum Mittag- und Abendessen werden Speisen wie Hamburger, Salate, Sandwiches, Hot Dogs, Snacks und tropische Getränke angeboten.
Pizza Bianco– Hier gibt es italienische Speisen wie Pizza und Nudelgerichte.Vom späten Vormittag bis zum späten Abend geöffnet.
The Lounge– Vom späten Nachmittag bis spät in die Nacht werden in dieser Bar/Pianolounge Vorspeisen, Snacks und kühle Getränke serviert.Livemusik an Wochenenden.
Zimmerservice– Vom frühen Morgen bis spät in die Nacht verfügbar.
Hinweis:Während des Passahfests vom 5. bis zum 15. April 2012 sind alle Gastronomiebetriebe des Hotels geschlossen.
Vom Außenpool und dem Kinderbecken schaut man auf den angrenzenden Strand und den Atlantik.
Der vier Meilen (6,4 km) entfernte 18-Loch-Golfplatz "Presidential Country Club" wurde von dem Designer Tom Fazio entworfen.
Die unten aufgeführten Freizeitangebote stehen im Hotel oder in der Nähe zur Verfügung. Unter Umständen fallen zusätzliche Kosten dafür an.
Einige Unterkünfte erheben zusätzliche Gebühren für Annehmlichkeiten oder Services, auch wenn diese vom Gast nicht in Anspruch genommen werden. Staatlich erhobene Gebühren und Steuern werden vom Hotel verrechnet und sind entweder beim Check-in oder beim Check-out zu bezahlen. Folgende Annehmlichkeiten und Services sind gebührenpflichtig:
Bitte beachten Sie, dass hierbei alle Gebühren enthalten sind, die von der Unterkunft angegeben wurden. Die erhobenen Gebühren können sich je nach Buchungszeitraum und Zimmerart ändern.
Die folgenden Gebühren und Kautionen werden entweder beim Check-in/Check-out oder wenn ein Service in Anspruch genommen wird von der Unterkunft erhoben.
Die oben aufgeführte Liste enthält eventuell nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Während des Passahfests vom 5. - 15. April 2012 sind bis auf das italienische Pizzarestaurant alle Hotelrestaurants geschlossen.
Für zusätzliche Personen können Gebühren anfallen, die abhängig von den Bestimmungen des Hotels variieren können.
Beim Check-in werden ein Lichtbildausweis und eine Kreditkarte oder eine Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Sonderwünschen wird in Abhängigkeit von der jeweiligen Verfügbarkeit beim Check-in entsprochen. Es können eventuell zusätzliche Gebühren anfallen. Sonderwünsche können nicht garantiert werden.
Miami Beach in Süd-Florida ist für wunderschöne Sandstrände, ein aufregendes Nachtleben und Designer-Geschäfte bekannt. Urlauber können sich am Meer entspannen, unter freiem Himmel kulinarische Köstlichkeiten genießen oder die exklusiven Boutiquen durchstöbern. Auch Familien kommen nicht zu kurz. Der 11 Kilometer lange Sandstrand von Miami Beach wird von der Uferpromenade gesäumt, die ideal zum Joggen und Rollerbladen ist.
Alle Hotels in Sunny Isles Beach ansehen"Lage"
das Hotel liegt etwas außerhalb von Miami Beach aber wunderschön.
"Wirklich nur für anspruchslose Retrofreunde"
Das Hotel Marco Polo hat es vor 20 bis 30 Jahren versäumt, mit Rennovationsarbeiten zu beginnen. Der Zustand heute ist eine Zumutung und weist das mit Abstand schlechteste Preis/Leistungsverhältnis auf, welches ich je angetroffen habe. Im Zimmer waren zudem Käfer.
"Super Strand-Lage"
Alles in allem ein Hotel in dem man sich wohlfühlen kann. Frühstück sehr Mager in der Auswahl aber ansonsten in Ordnung. Lediglich das Valetparking hat sehr lange gedauert um sein Auto zu bekommen und hat dafür verhältnissmäßig viel gekostet.
"Super Lage, Zimmer die entsprechend feucht riechen"
Als Florida- und HOTELS.COM-Fans (einfach super) haben wir eine Woche diese Hotel ausprobiert - werden nicht mehr kommen! Lobby und Service sowie Frühstück sind gut - freuendliche, hilfsbereite und engagierte Hotelangestellte. Unser Zimmer (705) riecht muffelig und es waren als wir es nutzten im Bad-Deckenbereich schwarze Schimmelflecken vorhanden, […] die Einbauküche durfte nicht geöffnet werden, da auch hier die Feuchtigkeit und der damit verbunde Muff drin steckt. Für mich kein so großes Problem, meine Frau als Asthmatikerin und meine beiden Kinder hatten da schon ganz schön zu kämpfen. So haben wir die Tage am herrlichen, täglich gepflegten Strand verbracht. Der Pool sollte mal gründlichst gereinigt werden und nicht nur morgens die Haare und ähnliches rausgefischt werden, was hier fehlt ist ein Poolstaubsager, der die Dinge am Boden aufnimmt. Ansonsten schöner Pool und ausreichend Liegen sowie Badetücher für alle Gäste vorhanden auch hier stimmt der Service, der sich auch hier engagiert und hilfsbereit zeigte. Da wir einen Mietwagen hatten nutzten wir das Valet-Parking. Am Tag meiner Tauch-Tour auf den Upper-Keys wartete ich über 20 min auf unser Fahrzeug - mein Tauchboot war weg! Und das bei stolzen 18,- USD/Tag plus Trinkgeldern einfach kein guter Service in diesem Bereich. Ein Auto ist aber wenn man nicht nur Strand haben will wichtig um auch mal was anderes von Miami und Umgebung zu sehen - was sich immer lohnt und wirklich begeisternd sein kann. Mehr
"direkte Strandlage, für Fam.-urlaub"
Für Fam. gut geeignet, Frühstück inclusive, Pool für groß und klein ,ausreichend liegen und Sonnenschirme( kostenlos),gegenüber vom Hotel ausgezeichneter Spielplatz, Bus direkt vorm Hotel, Lifeguards am Strand, das Hotel ist zwar schon in die Jahre gekommen erscheint im 70iger Stil, Personal sehr nett und hilfsbereit
"Gemischte Gefühle"
Die Empfangshalle ist sehr groß und recht einladend. Die Zimmer sind von der Größe her auch vollkommen ok. Die Sauberkeit lässt ein wenig zu wünschen übrig. Die Betten waren ok und auch das Bad wurde regelmäßig gewischt, dennoch sollte man nicht so genau in die Ecken schauen. In unserem Küchenschrank zB befand sind ein wenig Schimmel ... ansonsten war […] das Zimmer aber in Ordnung. Das Frühstück war dürftig. Toast mit Schmierkäse oder Marmelade. Sonst gab es nur noch Kellogs / Fruit Loops - die aber auch recht schnell vergriffen waren und dann nicht mehr nachgefüllt wurden - auch nicht auf Anfrage. Die Frühstücksdamen hatten Mühe sich mal ein Lächeln abzuringen und waren meist recht unfreundlich. Nach der Hälfte unserer Aufenthalts wurde offenbar renoviert. Ohne irgendwelche Infos oder Hinweise gab es plötzlich nur noch Plastikteller und Besteck, Pappbecher... hatte was von Campingatmosphäre....und ob ich das im Hotel wirklich haben will? Eher nicht. Zudem wurde rund um den Pool gestrichen und es roch ganz schön intensiv nach Farbe..... der Pool allerdings war sehr schön und wirklich groß. Nur eine kleine Treppe hinunter und man war direkt am Strand und Meer... das war schon wirklich klasse. Die Lage des Hotels war recht gut wenn man es ruhig mag. ca. 1 std Busfahrt vom Art Deco Viertel entfernt. Das einzige was wirklich sehr positiv war waren die Concierges. Die Jungs waren wirklich sehr zuvorkommend und hilfsbereit. Sehr nett und engagiert (zumindest die meisten) Alles in allem hatten wir zwar eine schöne Zeit und abgesehen vom Schrank inneren konnte man gut mit dem Hotelzimmer leben, nochmal würde ich dieses Hotel allerdings nicht besuchen. Mehr
"Fern vom Art Deco Viertel, aber ruhig"
wir waren mit der Wahl unseres Hotels rundum zufrieden. man fährt zwar ca. 35 min bis ins Art Deco Viertel, zahlt dafür aber einen angenehmen Übernachtungspreis. Hotel ist Prima, Frühstück Klasse. Der Frühstücksraum und die im Hotel vorhandene Bar sind sicher keine Augenweide und schon etwas älter. Aber die findet man in Maimi Beach und Umgebung im […] Überfluss an anderen Stellen. Das Hotel hat einen direkten Zugang zum traumhaften Strand, an dem das Hotelpersonal etwas netter die Liegen vermieten könnte. Aber auch hier fühlten wir uns gut aufgehoben. Mehr
"Das Hotel hat seine besten Jahre weit hinter sich"
Wir waren nur 2 Tage dort (Durchreise bei unserem Florida Trip). Die Zimmer sind in Ordnung- die restlichen Hoteleinrichtungen überaltert und abgewohnt. Der Strand ist OK wie fast überall am North Beach. Fazit: Muss nicht sein!
"Für 2 Nächte ausreichend"
Die Empfangshalle ist beeindruckend, ansonsten ist das Hotel schon etwas abgewohnt. Das von uns gebuchte Doppelzimmer mit 2 Kingsizebetten war geräumig, die Einrichtung eher zusammengewürfelt aber mit Küchenzeile. Deutsche Sauberkeit darf man nicht erwarten, Ecken und Kanten werden wohl beim Putzen übersehen. Die Betten und Handtücher waren o.k.. Das […] Hotel liegt direkt am Meer, außerdem gibt es einen Salzwasserpool. Im Untergeschoß des Hotels gibt es eine Pizzeria, war o.k. aber auch hier sollte man nicht so genau in die Ecken sehen. Kontinentales Frühstück war ausreichend zum Sattwerden (etwas Obst, Kuchen, Beagles, Butter, Marmelade, Müsli), aber nichts Besonderes (wer Wurst oder Käse erwartet, wird enttäuscht) . Der Parkservice kostet extra 15$ die Nacht, eine zusätzliche Resortgebühr 10$ pro Zimmer für die Nutzung von Pool und Fitnessbereich fällt an . Für 2 Nächte war das Hotel ausreichend - allerdings haben wir in Florida bei vor Ort Buchung wesentlich schöner und günstiger geschlafen. Mehr
"Schöner, gepflegter Strand"
Umgebung: keine Restaurants, Geschäfte,... in unmittelbarer Nähe, die zu Fuß erreichbar sind Zimmer: groß, sauber, inkl kleiner Küche (mit Geschirr!) Außenanlage/Pool: schon etwas alt und wirkt nicht ganz so sauber; die Liegen am Pool etwa genau so alt
"Overpriced and poor service and cleanliness"
Overprices, bad service and not very clean at all. Way to outdated!
I was disappointed about my stay at this hotel since I was not aware and I was not informed about the high parking prices, plus the weather was horrible. Did not get to enjoy my stay at the hotel at all.
Thank you for leaving a comment on your recent visit to our resort. Our valet fee is $18 daily for unlimited access, all fees are published on the internet and you may have overlooked this. Every guest’s comfort is important to us; we value your feedback and hope you appreciate the attention paid to your concerns.
1 Antwort von Marco Polo Beach Resort Ramada PlazaI dont like when people who park my car wait very obvious for me to give them tips. They look in my hand when i leave my car and when i picked up my car. They give me dirty look if I dont give them tips. I dont have to. I pay them when I picked up car. If it was twice a day I pay 2 times not 4. It is enoupfor us to pay 18 dol. a day. for parking. But […] overall stay was pleasant. Mehr
We appreciate your taking the time to leave a comment on your recent stay. We are disappointed to read that you encountered some challenges with the valet staff during your visit. We have shared your notes with the valet management team who was equally dissatisfied with the news. The valet team has since held a refresher meeting to review our resort’s commitment to customer service. Again, thank you for visiting our resort and for leaving a note regarding your experience.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Worst place Period"
Enough said
Thank you so much for taking the time to leave a comment on your recent stay at our resort. We are disappointed to learn that there many have been some aspects of your stay which fell short of our expectation and wished you had approached our management team for immediate address. We are always appreciative when our customers leave feedback on their stay; we hope that you will consider returning to our resort in the future, as we would love an opportunity to regain your confidence.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Marco Polo BEACH RESORT"
I'll start right off with the CONS... The only cons we had was we were assigned to the wrong room & the room was a mess, but they gave us a much better room; the day of check-out, the toilet didn't flush well & caused a flood in the room, but the hotel has such an amazing staff & they took care of everything. Now to the PROS... In all of my stays at […] different hotels, Marco Polo Beach Resort has earned a top spot! If you're going to Miami for the beach, MPBR is the perfect place to stay at! You step out to the pool area & the beach is right there; the resort is LITERALLY on the beach! I wish we would've stayed here for more than 1 night, but the enjoyment we got from one night is enough to make us keep coming back in the future! Also, the price of the room we paid for the weekend we stayed... BEST DEAL IN MIAMI! Do not hesitate to book a room here; you'll be pleasantly surprised with this place. I can't wait to come back! :) Mehr
We are pleased to read that you enjoyed our oceanfront setting and that you were satisfied with the service and our competitive pricing. We are also pleased that our amazing staff was able to relocate you to another room after the flood in your room. Once again, thank you for leaving a comment and we look forward to hosting you on your next visit.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Awesome stay"
We enjoyed our stay and with the upgraded room was a real treat. We will be back. Tell the staff job well done.
Thank you for choosing Ramada Plaza Marco Polo Beach Resort, a family friendly resort. We are happy to read that you enjoyed the dedication of our staff as much as we do. Thank you choosing the Ramada Plaza Marco Polo Beach Resort and we look forward to rendering an exceptional vacation on your next stay.
1 Antwort von Marco Polo Beach Resort Ramada PlazaDieser Gast hat keinen Kommentar abgegeben.
"marco polo ramada"
Dieser Gast hat keinen Kommentar abgegeben.
"Confusing Info when booking"
Marco Polo - Ramada (Miami) - good location, facilities - OK. Problems: when I booked, the website did not inform me on resort charges ($10 per day), though said 'taxes and resort fees included'. I'd prefer to know all my charges in advance when I do booking, not when I arrive to the hotel. Also, the last day before Passover, the continental breakfest […] included only cerial and frutes, no bread, no eggs, no cheese... The website warn that food outlets are closed before Passover, but, in my opinion, the hotel should provide continental breakfest, if it's included in the price. BR, Alex Mehr
We appreciate your leaving feedback on your recent stay at our oceanfront family friendly resort located in the quiet upscale Sunny Isles Beach neighborhood. Our taxes and fees are published on the internet and you may have overlooked this. We diligently inform guest in advance of the closure of all of our restaurants during Passover. Our resort offers a complimentary breakfast to our guests each morning and this is appreciated by our many repeat guests and sets our property apart from other resorts in the area. Every guest's comfort is important to us; we value your feedback and hope you appreciate our efforts in handling your concerns.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Never again!"
This hotel was nothing it claimed to be. Our room was fit for perhaps drunken spring breakers. It smelled musty and was not clean. I complained and we were transferred to a room that was at least clean. The entire hotel smelled a bit like hair permanent. The "continental breakfast" was a joke, from stale bread and generic everything. I will never stay […] at this hotel again nor would I recommend it to others. Mehr
Thank you for posting a comment on your recent visit to our resort. We are disappointed though to read that you faced some challenges during your stay. Your note regarding the coffee was shared with our Director of Housekeeping and our Food and Beverage management teams. Once again, thank you for leaving feedback and we hope you appreciate our attention to our areas of opportunity and hope you decide to give us another chance to regain your confidence.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Marco Polo"
We stayed at the Marco Polo for only 1 night upon returning from a cruise. They were able to accomodate us and checked us in very early which was extremely helpful since we were travelling with 2 young children. Our room was very large and had a nice kitchenette. We were pleasantly surprised because there was a lot of renovating going on in the lobby […] / lower levels. It is in a very nice neighborhood with many restaurants / shops in walking distance. The concierge/bellman were really helpful. Mehr
Thank you for choosing the Ramada Plaza Marco Polo Beach Resort and for leaving a review. Our staff is delighted to read that you enjoyed the services of our hotel personnel and the property updates as much as we do. Our resort has many room categories to choose from and our rooms with kitchenette are a favorite of families. We know you have many options and we would be honored to welcome you and your family again should you decide to visit our resort on your next visit to the Miami Beach area.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"OK if price is acceptable"
The hotel is, comparable with other hotels in Miami, Beach very good.. The Music on the Poolside is terrible - Techno Bronx House etc. - nothing for people over 30. The staff on the Registration Welcome Desk is not very friendly and slow. Sometimes we waited for the Car (Valet Service) until 35 minutes - a problem if you have appointments. But over […] all a nice older hotel. Mehr
Thank you for leaving a comment on your recent stay at our resort. We are disappointed to read that some aspects of your stay were not as perfect as our management team would have liked. We have copied our Food and Beverage team on your notes and we have also passed your comments along to our Rooms Division department for follow up. Again, thank you for visiting our resort and for leaving a note regarding your experience. We hope to host you again in the near future at the Ramada Plaza Marco Polo Beach Resort.
1 Antwort von Marco Polo Beach Resort Ramada PlazaDieser Gast hat keinen Kommentar abgegeben.
"Marco Polo Hotel1902 Collins Ave - N Miami Beach"
The air conditioning sounded like a lawn mower with very poor maintenance. The breakfast tray and all its smells of onions was not collected from our room until we returned to the room at 10pm when we placed the tray in the corridor. It was still there at 9am in the morning.
Thank you for leaving a comment on your recent stay at our oceanfront family friendly resort located in the safe upscale neighborhood of Sunny Isles Beach. We are disappointed to read that you encountered a few challenges while vacationing with us. I have shared your concerns with our Food and Beverage department as well as the Housekeeping department for follow up. Every guest’s comfort is important to us; we value your feedback and hope you appreciate our efforts in handling your concerns.
1 Antwort von Marco Polo Beach Resort Ramada Plaza":( bed bug bites"
All was fine and do-able until my roommate and I came back home, after a week stay, and bed bug bites began to appear. We're 100% sure this is where they came from because it takes up to 9days for symptoms to appear and the day we were leaving my roommate had an actual bug in her bed; unfortunately we had no idea that it was a bed bug until we returned […] home:( nice workers #thatisall Mehr
"Nice pool personnel"
The bed was very comfortable. The hotel personnel were nice. The dinner service was awful. Way to expensive. The pizza was delicious...I wish they would have let me know 18.00 for parking. And 18.00 for valet.
We appreciate your taking the time to leave a comment on your recent stay at our resort. Our staff is delighted to read that you enjoyed the services of our hotel personnel and comfortable bedding as much as we do. The valet parking fee of $18 is published on the web; the fee allows unlimited access to your vehicle. Our Food and Beverage management team was copied on your notes regarding the pricing and service of your dinning experience. We know you have many options and we do hope that you decide to visit our resort the next time you are in the Miami Beach area.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Watch out for hidden fees at Marco Polo"
There were additional fees that showed up when we checked in. Towel fees were one. The windows were filthy. I would not recommend staying here.
Thank you for posting a comment on your recent visit to our hotel. Our pricing is very competitive for the area and all of our fees are published on the internet. Chairs, umbrellas and towels on the pool deck are part of the resort fee. Services provided on the beach are managed by an outside company and the pool personnel instructions the patrons prior to issuing the amenities. Once again, thank you for leaving helpful feedback and we hope to host you on your next visit to the area.
1 Antwort von Marco Polo Beach Resort Ramada PlazaDieser Gast hat keinen Kommentar abgegeben.
Shower leaked all night after attemped repair. AC gave out during nite. Retrival of valet parking at 7:45 Am took 30 minutes with onlly 2 ahead of me..Staff nice.
Thank you for choosing our family friendly oceanfront resort on your most recent visit to the Miami Beach area. Thank you for noting the warm hospitality of our staff. We wished that all aspects of your stay were as favorable as we would have all liked. A copy of your concern was shared with the guest relations and maintenance departments. Our valet management team was copied on your notes regarding the wait period for your vehicle. Once again, thank you for leaving feedback and we hope you appreciate the efforts made to make your future stay with us a memorable one.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"hotel very goog location friendly staff"
Hotel is good staff are friendly. Hotel is old and you can feel and smell it. The pool is good not heated though. It wascold. The beach location is the best. Close to every thing you would need. The breakfirst isnot thatgreat. I would stay here again.
"Distant location"
Took almoust 45 minutes by bus to south beach! Not European-quality hotel, poor breakfast (not a single vegetable or piece of cold cuts or cheese).
"Howling windows"
Wall to wall windows offer a great albeit smeared. IWW of the ocean but the windows leaked so bad they whistled and howled with the wind all night. Yes the wind was blowing but not like the gale force that it sounded like. Slept sporadically. Gritty floors. Red mold stains (I refuse to assume it was blood) were scattered around the bathroom walls and […] floor. As to the staff, it wasn't their job to help us (apparently). Breakfast buffet was so bad (and non accomadating for gluten and lactose conditions) that we didn't stay beyond 8am. No bedbugs in our bed anyway). Mehr
Thank you for posting a comment on your recent visit to our resort. Our Director of Housekeeping was copied on your notes regarding the condition of the windows, floors. Our Rooms Division team was also copied on your notes regarding the guest service level rendered. Our Food and Beverage Manager has received a copy of your notes and is reviewing our menu offerings. Once again, thank you for leaving feedback and we hope you appreciate our attention to our areas of opportunity and hope you decide to give us an opportunity to regain your confidence.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Not a Resort but on the beach"
The Marco Polo can be a noisy place. the walls between the rooms will transmit sound clearly. The large pool is heated but I could not swim laps even when I was the only swimmer in the pool. The pool is devided with a rope. Public places such as Lobby, restaurant and night club decore are frozen in the 1950's. But I like the place and I will return. […] Parking is not free and was added to my bill. Mehr
"Service"
The hotel help was outstanding and very resourceful as for as giving me as a springbreaker. A mother of two teenage boys we had an experience that we would never forget. Everyone was very friendly.
Dieser Gast hat keinen Kommentar abgegeben.
"Bad Service"
The front desk staff needs a major refresher course in customer service. 3 staff members were helping two people (one was probably being trained) however I had to wait 10-15 minutes just to get my key recoded. Additionally, there was a fire alarm on my floor-had to go down 11 flights of stairs only to find out that it was a drill/error. No apologies […] or explanations. For what I was charged to stay here-no way and never again. Mehr
Thank you for leaving a comment on your recent visit to our resort. We do apologize for the delay you experienced during check in, this was addressed in a department meeting as an opportunity. We have recently completed a complete test of our fire alarm system, however, announcements were made that a test is been carried out. Every guest's comfort is important to us; we value your feedback and hope you appreciate the attention paid to your concerns. Again, thank you for visiting our resort and for leaving a note regarding your experience.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Believe It 30 Years Old T.V"
Are you kidding me? those rooms need a realy new make over A..C. SOO NOICE have a big leak have to put some towels on the floor so I don fell CANT, GET TO SLEEP. AND TO TOP OF ALL THIS HIDEN PRICES ONCE I REGISTER IN.
We appreciate your taking the time to leave a comment on your recent stay. We are disappointed to read that your encountered some challenges during your visit. We wished you had approached a member of management while you were on property; we would have gladly relocated you to another room based on availability. All of our fees are published on the internet and explained to each guests at check in. Nevertheless, every guests comfort is important to us and hope you appreciate the attention paid to your concerns. Again, thank you for visiting our resort and for leaving a note regarding your experience. We hope that you will consider returning to our resort in the future, as we would love an opportunity to regain your confidence.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Ramada Marco Polo"
The worst stay that I had I would never send anyone to this hotel it was the worst experience of my life
"almost great"
Great spot needs alot of work lots of hidden charges and undelivered services Desk help are not well trained Valet great house keeping cheerfull Most staff had trouble. With english I wanted to like the place but would not stay again
"Great location and good hotel"
I stayed a week at this hotel and had a very pleasant experience. Staff was friendly and helpfull. Recently renovated so rooms and all facilities very nice and clean. Rooms have kitchenettes which is great if you have special diet, kids, or just want the option not to eat out all the time. There is a charge for parking which has become the norm in these […] hotels but the good thing is that if you have guests they can park all day for only $8. Continental breakfast was ok. Great location on the beach and close to restaurants, shops, a big mall, etc. If you are Jewish and observant they have an Orthodox Synagogue right on the premises and many Kosher restaurants in the area. Mehr
Thank you for leaving a comment on your recent stay at our family friendly oceanfront resort. We are pleased that you enjoyed your accommodation, beautiful ocean views, and the friendliness of our staff as much as we do. We have several room options and we are happy to read that you enjoyed your partial ocean view with kitchenette room which is requested by many families travelling with kids. You will be pleased to know that we have revised our daily complimentary breakfast by adding new hot items. As a special bonus, there is a Synagogue located on the lower lobby. Once again, thank you for leaving a comment on your recent stay and we hope to host you on future visits.
1 Antwort von Marco Polo Beach Resort Ramada PlazaDieser Gast hat keinen Kommentar abgegeben.
"Smelly, Dirty, and GROSS Marco Polo Beach Resort"
My stay at this hotel was terrible from start to finish. When I first arrived the front desk staff did not greet at all in fact she didn't even acknowledge me until she was done doing whatever she was doing. Then when I got to my room I was disappointed that the room smelled very bad and the temperature was freezing cold and the thermometer would not […] change. After being there for a few minutes the maid showed up to clean the room and was very confused as to why I was checked in already, it was around 5:00 pm at this point. Then a couple hours later I got a phone call from the front desk saying the previous guest left something in the safe and they needed to come get it, which was fine if they would have just come up to the room and taken care of it but no they had me wait an addition 40 minutes before showing up to take care of that! The next morning I went down for the free breakfast. I have never seen anything like that before in all of my travels. The dining room was dirty, dingy, and just gross and there was no water for the guests and their version of breakfast was soggy and runny eggs and your choice of either toast or bagel with coffee. By far the worst experience. Will never go there again and encourage everyone else to find another hotel! Mehr
We appreciate your leaving feedback on your recent stay at our oceanfront resort located in the upscale Sunny Isles Beach neighborhood. Our management team is disappointed to read that some aspects of your stay were not as memorable as we would have all liked. The Rooms Division Manager immediately addressed the issues in a department meeting where employees were reminded of our commitment to delivering a consistent quality of customer service. Also our Director of Housekeeping and our Food and Beverage Manager also held similar meetings with their staff. Please be assured that these teams have taken your concerns very seriously and plans are in motion to significantly improve the service renderings. Once again, thank you for leaving your feedback on your vacation with us; and we hope you decide to give our resort another visit as we would love an opportunity to regain your confidence.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Nice hotel but choose room carefully"
If you should stay at this hotel make sure you ask for a romm in the back of the hotel. We had a day early check in and our reserved room wasn't available. They put us in a room on the side of the hotel and the noise from the street was terrible. The windows are really thin a you hear everything. However the room in the rear of the hotel was nice and […] quiet. I would stay at this hotel again. Mehr
"Would Avoid if Possible"
Hotel lobby, pool area and other common areas are okay and maintained; however, the rooms are majorly outdated, not so clean and have cheap bedding. There seemed to be an overwhelming musky odor throughout the entire floor I was on and through another three floors below mine. I only know this because none of the ice machines worked and I had to go […] through four floors to finally find one that did. Most of the staff was very good, helpful and or eager too. I booked this through Hotels.com do I tjought all was paid for except at time of check out I was given a bill for an adfitional amont for amenities and daily charge but yet I had not used anything other than just my room. At that point it wasn't the money but rather the principal of the matter. So whatever I saved by using Hotels.com I ended up giving it back at checkout. Only if I absolutely had to stay there again would I. If not I will play it safe and go to a Mariott. Mehr
Thank you for taking the time to leave feedback on your recent stay at our resort. We are happy to read that you enjoyed the friendliness of our staff as much as we do. Our Director of Housekeeping was copied on your notes regarding the odor on the floors. You will be pleased to know that we are making many improvements to our common areas of which our management team is thrilled about and our future guests will be very delighted with the upgrades we are making. Our resort fee of $10 is very competitive for the area, and our fees are published on the web. In addition our front office agents are familiar with billing and would have happily handled any billing inquires you may have had at checkout. Every guest's experience is very significant to us and we hope you appreciate our interest in your concerns.
1 Antwort von Marco Polo Beach Resort Ramada Plazawould not recommend to my friends or any businesses to stay. our room had bugs in it. first night a bug crawled across my wifes kindle. saw a couple of more that evening. saw a older lady walking her dog on our floor. need to update rooms very badly. make them more modernized. service was subpar at best. couldnt get on the beach from pool deck. just […] at certain hours. needs a lot of TLC the hotel does! I will say that the best part of our stay was the big bed and nice matress. that was a plus. and the pizza place downstairs near the little shops was nice. i will say from the outside the hotel looks good. the inner part of the hotel needs to be moderized a bit more. Mehr
"Hotel in Florida"
Waited in line for 20 minuts to check in; Waited in line 15 minutes to check out; Paid an exorbitant fee to make two long distance phone calls; Construction going on, very messy in areas. Charged $10 per day per room at check in for an entertainment fee, it did cover a limited breakfast buffet.
"Marco polo hotel"
I stayed there for new year vacation for 5 nights. The hotel has not been upgrade. outside has been recently painted. the windows are from 60's . The location is pretty good. the people attending tables at breakfast were not friendly .price of the rooms were OK. I really liked the big room we were in.
Thank you for leavingfeedback on your recent stay at our resort. We are disappointed to readthat some aspects of your stay were not as pleasant as we would have allliked. Your notes regarding the unfriendliness of the breakfast staff waspassed to the Food and Beverage manager who held a refresher course with theteam members. Our oceanfront resort wasbuilt in 1967 and had since undergone a major renovation. On your next visityou will be very pleased with the new carpets in the corridors and the Updatesto the Lounge in our lobby. Again, thank you forleaving your comment on your vacation with us as we use our customer feedbackin our daily decision process.
1 Antwort von Marco Polo Beach Resort Ramada PlazaGreat view and excellent staff
Thank you so muchfor leaving a good comment on your recent stay with us at the Ramada Plaza Marco Polo Beach Resort. We are delightedto read that you enjoyed the breath taking ocean views and courteousness of ourstaff as much as we do. Thank you for choosing our resort and we are lookingforward to rendering another great vacation soon.
1 Antwort von Marco Polo Beach Resort Ramada Plazawalking thru the lobby and hallways I was afraid as to what my room would look like being that they were under remodeling conditions. I was astonished to find a beautiful ,clean, modern room with a small kitchen. The breakfast in the morning was complimentary and the staff was gracious. I highly recommend this hotel especially for families wanting to […] vacation. Mehr
Thank you so muchfor leaving a nice comment on your recent stay with us at the Ramada Plaza Marco Polo Beach Resort. Our oceanfrontresort is an ideal setting for a family vacation. We have many room choices andI am pleased that you enjoyed your room with kitchenette. Also we are delightedto read that you enjoyed the complimentary buffet breakfast which is a crowdfavorite. We are currentlyinstalling new carpets in the hallways. On your next visit you will be verypleased with the new carpets in the corridors. Once again, thank you for thekind comments and we hope to welcome you back to our resort.
1 Antwort von Marco Polo Beach Resort Ramada Plaza"Marco Polo Beach Resort Ramada Plaza"
We stayed at the resort for 1 night on the way down to Key Largo. The hotel staff was extremely friendly, gave out candy and mini muffins during Christmas break. The complimentary breakfast was well-staffed and maintained. We stayed in an ocean-front room, watching the sun rise from our balcony was an amazing start to our vacation. Would recommend this […] hotel to our friends and family. Mehr
We know you had manychoices in accommodation and are pleased that you selected our resort. We are pleased to readthat you enjoyed our friendly staff; delicious complimentary breakfast andawesome ocean front rooms as much as we do. Thank you so much forrecommending our resort to your friends and family and we hope to host yourgroup on your next visit to the Miami Beach area.
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