The Waldorf Hilton - London

Booked a non-smoking room but gave us a smoking room. They were going to switch us to a smaller non-smoking, but when I complained, they upgraded our room. Location was great - so close to everything and the bus line is right in front of the hotel. It is an older hotel and is going through lots of renovation right now. Staff was very friendly and helpful. […] Food is OK. I would stay here again. Mehr

At first the hotel tried to place us in a room category lower than what we booked via Hotels.com. (Which is common practice amongst many hotels it seems). We called to the front desk when we arrived in our room -- as was actually in a small room without the queen bed we paid for...but then a friendly bell hop came to the room with our luggage, called […] the front desk and had us moved immediately to the room category we had originally paid for and reserved. Good service from him and a Great bar and restaurant. Mehr

Great location, great service, great hotel!

A great hotel, room was fantasic until we realised that when the shower was running to water did not drain away and simply flooded to room. I would stay here again, but will get a room with a bath next time

Loved this place....Everyone was so nice...The breakfast was world class in a lovely room -- loved lingering over tea and a book and people watching -- From this location one can walk to just about everything in the world of theater, museums, concerts....In 9 days I took a cab twice -- it is a beautiful location and a great place to stay --- highly […] highly recommend! Mehr

conveniently located- friendly service and good concierge services

We had a wonderful stay. Location was great! Breakfast was a delight, staff went above and beyound to make our mini break one of the best ever.

Staff very helpful and pleasant. Great ambiance and food in the restaurant, waiters excellent. Bit disappointed with the room which I found to be a little poky for the price although I had a great view of India House opposite.

Comfortable room, if a little small, but unbearably hot when we arrived. An engineer came to look at the air-conditioning and managed to get it just about working. When we returned from the theatre that evening the temperature was just OK, but the fan noise was really loud. We mentioned this when we checked out and received an email later that day apologising […] and offering an upgrade for our next stay. Full marks for their response. Mehr

Lovely gesture of cake tray for my wifes birthday when it had only been mentioned in passing at reception check in. these touches make all the difference when marking service.Strongly recommend this hotel for service convenience of location although view from any city center hotel room can be varied

Great hotel, I have wanted to stay there for a long time and it more than exceeded our expectations. Dinner before going to a show was superb and in great surroundings. We will be cominng here again

Thank you for an excellent stay! The hotel was excellent and had a wonderful staff. We forgot a jacket in the room when we left, but they sent it to us within a couple of days. Great service and location. I can asure you that we will return to this hotel on our next trip to London!

Lovely stay at the Waldorf. Staff all very freindly and helpful. Not happy about excessive service charge on drinks but then thats the West End. Breakfast room beautiful surroundings but ice cold so hard to enjoy the generous breakfast

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Gift to mother in law - Fantastic experience started with a superb room upgrade. Stayed here & went to the theatre to see War Horse (also excellent). We were also fortunate to buy a Groupon voucher to dine in the restaurant at reduced rate and included champagne. Faultless 10 out of 10.

The Waldorf Hilton is a beautiful historic Hotel, in an ideal location in the West End of London close to Covent Garden and the Theater district. Stayed in an updated standard room which has a new bathroom with a large showering area, also very comfortable beds Clean nicely decorated room, great rates at this hotel compared to others in the area. Would […] highly recommend this Hotel. Mehr

I have stayed at this hotel many times under many different marquees / brands. I don't think I have ever stayed there without construction or some other type of disruption going on. 10 years running! The best thing about it is the gym in the lower ground level. And the location is very good - close to covent garden tube and almost equidistant from Holburn. […] Food is also quite mediocre. If you have another option, use it unless you are so committed to a good gym workout that you are willing to put up with other problems that distract from a good stay. Mehr

When checking in, the receptionist was quite rude. when I walked in to the room and opened the curtain, I found a wall inches from the window. When I called the front desk to ask if there were any other rooms available, I was told someone would call me back. I waited over 10 minutes with no response so I went up to the front and upon hearing my name, […] the lady knew right away that I was waiting for someone to call me, yet there she was chatting with a co-worker. Also, I didn't need my room cleaned so I called housekeeping to please just refresh the towels, no one came. I waited until morning and had to make another request. I do expect superior service when staying at a hotel that charges what the Waldorf does, but I was very disappointed to have gotten such poor service. I did get another room with a much better view, but since it was low season with not many rooms occupied, I don't understand why they would give me what seemed like the worst room in the hotel. Mehr

When i chose to stay at Waldorf Hilton, it was with an awareness of the history associated with the hotel bordering on 'reverence' that i decided to opt for it. To stay at The Waldorf was indeed being with history. The building, the facade....reminds one of the histrocity of the hotel. I could not decide if it was good to find the interiors modern, […] with not a bit of the old charm retained. The service is impeccable, the staff courteous and helpful. Mehr

London is not far from home however when we come to see a show we like to enjoy good hotel rooms. We only stayed one night here, the room was disappointing. On being welcomed at the restaurant for breakfast we were then ignored. While collecting our buffet breakfast we returned to our table to find the long awaited for drinks and our cutlery being […] cleared away They did apologise but breakfast was cooled by the time the new cutlery arrived and we aquired someone else's cleared teapot as well as ours. Mehr

Very nice stay. To many light switches in room. Bit dusty in room.

When you think of the Waldorf you think of old world charm and sofistication. When you walk in the front door everything gives this impression. Afternoon tea and dinner in the restaurant were a pleasure. The breakfast room was beautful. We were however very disappointed with our room and this was after paying for an upgrade on arrival. Here the charm […] stops, the room was very modern with orange paint and silver grey drapes and was not a place in which I would choose to relax. A tangle of wires with small lights made up the light fixture over the bed. The bed however was very comfortable but I was happy we were there for only one night. I would visit the hotel again but only for dinner and afternoon tea. Waldorf you are worth so much more but are so in danger of losing your identity! Mehr

As always faultless. Great hotel, great location, great service, really enjoyed the stay.

Excellent hotel in west end, room was lovely and staff very helpful.

There isn't anything to fault about this hotel, the price, the location, the service, the breakfast were all first class, when staying overnight in London I won't even consider any other hotel.

Expensive. Decent Service. Charge for internet. Better options in London's West End. Great Hstoric Property.

The hotel is in a great location. I walked to all the sights I wanted to see! The hotel itself was nice -- rooms aren't really big, but what you would expect in a big city and they make good use of the space. However, the service and staff attitudes were incredibly varied. Restaurant hostess was snobby and rude on a ocuple of occasions. One waitress […] was great while another waiter was impossible to get to come back. Housekeeping was inconsistent. However, all of the concierge staff was helpful and efficient. Overall a good place to stay but wasn't quite 5 star experience. Mehr

Fantasic Hotel, upon arrival greeted by wonderful doorman, room was ready earlier than expected, Location fantastic as walking distance to Covent Garden, Excellent quiet contemporay Room, comfy beds ! Breakfast standard.. Will definately book for next year .

They missed our request for a wake up call and didn't apologize!

Great location! Very nice hotel with clean rooms, a health club and good service!

Had high hope for this 5 Star Hotel & was a treat for a Friend. Unfortunately it is not to 5 Star standards, so was a big disappointment. Bathroom needed updating, products & refreshments where sparse especially as it was a twin room, not enough for 2 for even one night! Beds where rickety. Pool area needs some urgent attention the lack of repairs & […] decor made you wonder how clean the area was. TV reception was awful. The only good points where location & the staff which you couldn't fault. would not go back which is a great shame as such a well known hotel, i feel they are riding on there name massively. Mehr

The hotel staff were excellcent everything you would want for that special weekend away. we have a fanastic time with easy walking distance(if you like walking) of most things. Would recommend anybody to do the 'The Waldorf' its an experience not to be missed.

We had a wonderful weekend stay at the Waldorf Hilton. The staff were very helpful and the complimentary bottle of wine made a great start too! The room was very comfortable and the breakfast was delicious and we made a point of sitting and enjoying the wonderful surroundings in which it was served. The location was perfect for us as we had tickets […] to the Royal Opera House, literally 5 minutes walk, if you walk slowly! Great restaurants around there too. I would definitely recommend it to others and hope we're lucky enough to go again ourselves one day. Mehr

This hotel is in an amazing location and you receive impeccable service. However for a five star hotel I didn't expect to find a torn bed covering which then makes you doubt the cleanliness etc of the room! I would definitely stay there again as it was minutes away from all the best theatres.

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Nice location, the staff were friendly and efficient, the overall condition of the hotel was good, A bit of a queue checking in, room a little small, on the second day breakfast was burnt certainly not worth £22.00 each.

Disspapointed for a 5* stoppped in a twin delux room on the 8th floor dingy outlook back of the the building. Only one 3 pin plug in the whole of the room diffucult with 2 women in it !! Homage restaurant very good evening meal, staff a little confused at times but didnt spoil a delicious meal. Just dont rate as a 5* more like 4* Consigearge very […] helpful and attentive. Mehr

This hotel is in a good location close to Covent Garden and Theatres. We had a deluxe twin room which was spacious, clean and well presented. The check in was easy and we were able to leave our luggage with the concierge to be brought to our room when the room was ready.The down sides where faulty air conditioning and the shower flooded into the room. […] We reported these faults at reception and they just said they would report it to housekeeping. We checked out later that day and housekeeping had still not arrived. Overall we enjoyed our stay but I have stayed in better quality cheaper hotels in London. Mehr

We stayed here one night to go to the Theatre. The Rennovations are excellent - except the windows rattled as a storm blew threw the night.There is no insulation brushes on the new windows! The swish design of the bathroom means no proper space for your wash gear! Breakfast was fantastic in the Palm Court and all round it was a value for money stay […] in the heart of theatreland! Mehr

We had a perfect weekend break and will deftinately be returning to this hotel.

From the moment we arrived at the hotel, the staff was very welcoming and helpful. Although we arrived very early, they were able to give us a room right away. Once we set out from the hotel, arrmed with maps and information supplied with by the staff, we discovered the hotel was in a great location. The London Eye, Buckingham Palace, Picadilly Circus […] and many other sights were within walking distance Also close by were all forms of public transportation. The rooms was very clean and I felt large for European hotels. Amenities were wonderful as was the breakfast provided at the hotel. Not to mention the hotel is right in the heart of the theatre district of Londaon. Would definitly stay here anytime I am in London. Mehr

Ideal location for theatres we went to the Novello which was next door . Stayed in deluxe room the room was on first floor, we had no view a giant air conditioning unit was outside the window, no road noise which was good, bed was very comfy but bathroom very dated, light bulbs blown and tv did not work, they said there was a problem with tv reception […] there but we were not offered any money back. Breakfast ok but had as good in 4 / 3 star hotels. Staff friendly but slow on check in, a few people grumbling in the que. Mehr

This hotel was a good choice for us. Location was perfect.We could walk to many of the tourist attractions or use the Bus Tours, or go to a show. The staff were very friendly and courteous. Our only complaint was Internet acess, especially wireless was problematic. If you wanted wireless, you could pay for it 17 pounds for 24 hours, but you had to go […] to the lobby to use it, not available in your room. Otherwise enjoyed our 3 day stay and would go back again. Mehr

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Fantastic location, close to everything you need for London.

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This hotel is located in the heart of London and offers great service. The staff was very helpful and friendly. I can think of only one thing to improve: the heating facilities could use some renovation. Other than that I was more than pleased with my stay there.

The Waldorf Hotel in London was a great disappointment. Despite paying full rate and stressing that it was a special occasion for us (my 60th birthday), we were first given a 'dungeon' on the second floor with limited space, no bath and the wash basin in the room itself. Upon complaint, a better room was miraculously found on the 8th floor but this […] could only be described as mediocre in terms of its facilities, with limited space and small windows. The fact that we had changed rooms seemed to flumox the concierge service and it took 3 phone calls and over an hour before our bags reached our new room. Generally, the hotel seemed drab and tired and in need of refurbishment. If ever there was a hotel living on its reputation, it is the Waldorf. In terms of value for money, it is one of the worst that we have ever stayed at. Mehr

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