Park Central New York Hotel - New York

The location was perfect but when we arrived 1 hour before check-in time we were told there would be a fee for each bag we stored while waiting for a room. When we checked in, on our floor the ice machine was out of order, only half of the elevators were working, and in our room the ironing board and safe were broken and the toilet did not flush properly. […] It took over 2 hours and 2 requests to get an extra pillow. I would not stay here again. Mehr

The Hotel is Old ,very simple room prce payed for the room to high good locatio

Well, first off, I was given a room with someone already in it? I had to go back to the desk, ask for a different employee and request a vacant room. The room I was given had a nice big king size bed, however the air conditioning felt like a swamp cooler. Not cool given this hotel's reputation.

Very disappointed. This is touted as a 4 star hotel, but the rooms are in desperate need of updating. The bathroom floor is grimy, room is dimly lit, beds are old, the toilets you have to flush 3 or 4 times, and most disappointing is the non-functional air conditioning. Had temp. on max cool when I went to bed and it was like a blast furnace. I woke […] up gasping for air and drenched with sweat. Since I paid a total of $400 for this room I expected much, much more than that even though it is NYC. It was no use complaining and switching rooms because I got in late and by the time I packed and was ready my shuttle was there - - - but I did mention the air conditioning problem to the maid. On the way down from the 11th floor, I asked two other couples if they were as disappointed as I was in this hotel, and it seemed they had the same laundry list of issues I did - - - one even switched rooms which wasn't much better for them. This hotel has a fancy lobby and porters and concierge etc. but the cover does not at all define the book. Mehr

Worked out well

Plesent

Considering the location, price, and comfort of this hotel room I would say it was an excellent value, despite the fact that it could use a facelift.

the hotel is wonderfully located just south of Central Park, an easy walk to Museums and the subway. the area is safe for walking even late at night iwth lots of great restaurants around the area. the hotel caters to large groups so there can be long lines at check in but the staff were friendly and efficient. the room was very comfortable, large for […] NYC standards and very comfortable. the room was very clean. I would highly recommend and would stay there again. Mehr

Perfect location to stay and see a Braodway musical, tour Rockefeller Center, MoMa, Times Square and Central Park. We were able to check in @ 1:30, which gave us extra time to sight see. We stayed two nights and look forward to returning next time we go to another Broadway production. $10 (plus tip) taxi ride from Penn Station.

Great price, great location, great staff, great room.

I know this hotel from being a NYCMC member. All the new or improved items, ie. the outdoor tables, fresh bakery, etc. make a nice place even better. Thanks HDC.

Staff very friendly and accommodating. Room clean and nice. Excellent location.

Disappointed. Checking in was a nightmare. Took way too long. The next morning my guests had no hot water and had to visit me to take a shower and prepare for the day. They ended up staying at my apartment and the hotel was not used Friday or Saturday night.

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Enjoyed NYC very much and very satisfied with our accomodations

great stay

Location of the hotel was fantastic!!! Convenient to everything! The condition of the room was fair. Not well equipped for a business traveler. Lack of outlets especially near the desk area. No hot water one of the mornings. The room was not very clean.

The hotel was well located. However, the services were poor and the room was too simple. Internet was slow.

The hotel is a perfect balance of location, price, cleanliness and service. The king sized bed was extremely comfortable. We will stay at this hotel when we visit next time.

My boyfriend and I stayed at the Park Central New York Hotel for a weekend getaway to celebrate our anniversary. This hotel is a few blocks from Central Park and Times Square and there is a Metro stop directly outside of the doors. That's about all that we were impressed with. When we arrived to check in, there was a line of about 10 people in front […] of us, with only two Front Desk Employees working, so the wait was significant. We were confirmed with a Superior King, and entered our room to find two double beds. The phone in the room did not work, so I had to call with my cell phone and was placed on hold for over five minutes and they sent an employee to our room with keys to our new room. It took over twenty minutes to receive the new keys, and the elevators on the floor we were placed on did not work. We were told this was the last Superior King available and that we would have to use the elevators that were on the other side of the hallway. On top of that, the phone in the hallway was constantly ringing in the morning and woke us up. We were less than impressed with the accommodations and the quality of service. I'd recommend looking elsewhere. Mehr

The room smelled of urine my entire stay so I kept the window open and the noise kept me awake all night. Therefore I had a lousy stay!

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Had a great time during my stay at this Hotel. Very clean and great location !! Definitely will recommend this Hotel !!

It was pleasant ! And I will use Hotels. Com again.

Extremely poor maintenance.Room was not cleaned by 6 PM on 2 occasions Error in bill at check out. Stay away! H Pompe

This hotel was awful. Smelled like feet in hallways. Dark and disgusting! Elevator was PITCH BLACK when door closed! Not four star at all. Glad I was only there one night.

I visited NYC and stayed at this hotel alone 7 years ago and suggested it to family and friends when we were planning a March Break visit...we weren't looking for pool and fancy restaurants. Location is absolutely tops and our rooms were just fine. Lobby and tourist info were lacking and parking was expensive (no one mentioned the package for parking […] when we booked). Good spots for breakfast across the street and proximity to Central Park and Carnegie Hall etc. were perfect. Will stay there again for sure. Mehr

. We had connecting rooms which was nice, but it looked as though the connecting door hadn't been opened recently as there was a disgusting amound of built up dust all along the door frame....looked like mold. We used the glasses provided with ice bucket, and were never given fresh ones (despite asking for them), weren't given fresh wash towels the […] 2nd day either. It looked as though housekeeping simply made up the beds and that was it. The condition of the rooms was very bad....stains on the walls, and celings up to including a dead bug that had been smooshed on celing in bathroom! It had never been wiped away...that is truly gross. I spoke on the phone with a supervisor, who was very nice (can't remember her name) and relayed this information including asking for the glasses to be sent up. She agreed with all that i said, and apologized. She offered compensation, to which I declined as that was not why I was calling. I did accept a late checkout, which was nice. However, even though she promised tohave glasses and towels sent up immediately.....none ever arrived. I was incredulous!! I remember that when I used to work for Omni Hotels (also worked for Westin), the Park Central was an Omni, and we used to dub it "the Park Central Dump" because the rooms were reputed to be in such poor condition. apparently, things haven't changed much. Very disappointing... Mehr

Have stayed all over the city. Park Central was a great value. Accommodating staff. Starbucks bar in the lobby for early coffee. Elevators were fairly quick. We would stay there again!

This was my second time at this hotel and I love the location. It is an easy walk to many sites, Central Park, Times Square, etc. The rooms are clean although slightly small. The staff is very friendly and helpful. I did not find the beds super comfortable but definately adequate. I would stay here again.

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This is my 8th Year of staying at this location and other than the location I get less satisfied every year with the Service and Communication.

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The Park Central was a great option. Comfortable room, beds and space. The staff was wonderful about retrieving my forgotten phone charger. They couldn't have been nicer all around.

The check-in/check-out went very smoothly and all staff was very courteous. Excellent location- very close to the park and Columbus Circle. The room, however, smelled funny (like perfumy from the cleaning products), the towels felt like sandpaper and our view was of the back of a building and some garbage.

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I recommend this hotel for the one night stay that we experienced. If it were a longer stay, then the below inconveniences would have needed to be addressed. The staff were mostly pleasant, with one exception. Called for early check-in. Person I spoke with was pleasant and accomodating. However, upon checking-in, the desk attendant was unaware of the […] arrangement, annoyed by the inconvenience and questioned our word. In the end, we were able to check-in early, but were a little put-off by the attitude. Overall, the room was fine. We had two problems: 1. The window cooling/heating unit did not cool the room a degree, despite being set to max cool for over 10 hours. We returned to the room late at night, so we didn't bother to complain. 2. I am the furthest thing from a neat freak and usually don't notice nit-picky things, but there was an odd stain on the quasi-bedspread swatch at the end of the bed. Believe me, if I happened to notice it, then the cleaning crew definitely should have. So, there it is. Great location, good rate, nice room, so-so service. Fine for one night. Mehr

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Location is grand for the price! Front desk personnel are good. Checkin is easy.

We visited the hotel on Easter Weekend. It was wonderfully located for our interests, close to shopping, Times Square, Central Park. The front desk staff were very friendly and helpful, providing directions and advice. As the hotel is very to Carnegie Hall, there were lots of school tours and as such the Concierge was very busy. They were able to provide […] advice and were very thorough though understandably rushed. I would happily stay in the hotel again on our next visit. Mehr

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The front desk personnel were very friendly. The location was perfect but hotel lighting I found very depressing.

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Broken elevators, a bit "tired" and seedy. For some reason half of the rooms on our floor had circled x's in ballpoint pen on the wall outside the door. This was a bit...creepy. Our room did not have an x.

Frustrating to have to pay for wifi access even in the lobby but overall a decent enough hotel in a good location.

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