Hotel 304 West - Springfield

I stayed at this hotel at least 5 times over the last 3 years. It used to be a holiday inn but not anymore, I guess they were not fulfilling their standard. In brief: hotel is poorly maintained, falling apart. I saw the police came in twice in 3 days, one time I saw a guy handcuffed escorted by the cops. The breakfast is just awful. Only positive thing […] is the restaurant / bar adjacent who serves really good food. Mehr

Very rough. Would not go back.

This hotel was older and showed a little wear and tear. But it was clean and comfortable. lt wasn't the classiest place but for the price, compared to our other options in the area, it was worth it.

I stayed here for about a week waiting for a rental to start. The staff was always extremely friendly and helpful, but the hotel is badly in need of a renovation. There is evidence of water damage in many places, doors coming apart, doors that barely latch, badly functioning shower heads, etc, etc. It was livable to be sure and the price was lower than […] surrounding hotels, but there's a reason. Mehr

Wnen i got to my room the card lock and door was broken .I finnally got in and the bathroom was clean but sink and shower was a falling apart just like thew door. By the window looks like mold or something. At least the bed was good

Room was falling apart. Non-smoking room with a remote control that cigarettes were put out on. Run the shower for 10 mins and the warmest it gets is extremely cold. Run the sink for 10 mins it barely sort of reaches lukewarm, kinda at best. I'm never stating here again and would def not recommend it to anyone

The bed was comfy. The Tv channels were limited. No one bothered me. The hotel was close to where I needed to be.

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Don't let the price fool you! STAY AWAY! This is called a hotel but has the look n feel of a motel. I wouldn't even stay here for a cheap thrill! I checked in and an hour later I was leaving for another hotel nearby.

At first, the customer service was good, but the next day before checkout, I wanted to take a shower and there was no hot water running to my room. The continental breakfast was less than satisfying and my boyfriend and I had to go elsewhere for breakfast. Overall, I wouldn't recommend this hotel to anyone wanting to go to NYC - too far from the city, […] expensive transportation to Newark Penn Station, and non-quality building. Mehr

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My stay here was a comfy and quiet. There was no complaints except for the false advertisement of TV channels that they say they supposedly have. This is an old Holiday Inn so you could tell the wall paper in the rooms and the lobby of the hotel was never done over. The bed was comfy and there is a restaurant located in the hotel for your convenience. […] Overrall this hotel needs to improve on appearance. Mehr

It was ok for one night.

This is a good location for where we needed to be that weekend, but upon entry this smoke-free property appeared to have just hosted a Virginia Slims smoke-off. Nasty smoke smells everywhere. Ice machines were not functioning on 3rd and 4th floors. There was a dog in the neighboring room (who knew!). And the attempt at breakfast was failed since the […] eggs and potatos in the "buffet" were cold because someone tried to use one sterno to heat both pans. Pleasant-enough staff, but this tired facility needs a serious facelift to compete with the chains. Sorry. Mehr

We had never been to New Jersey or New York, so when we decided to take a last minute trip we were shocked to find out that the hotels charge up to $100.00 non-refundable pet fee. I thought there was some kind of miscommunication at first. Luckily I found that this hotel charges a flat rate for rooms including pets. It was a huge relief. The hotel was […] nice and the downstairs bar seemed ok. I'd say it's definitely worth the price. Mehr

This hotel is the only game in town and they act like it. The other lodging is either far away or very low budget. The room was small, and loud due to the road. The staff were either rude and disrespectful, of so stressed from dealing with terrible management. DO NOT STAY HERE if you can avoid it, for what they charge a night you are better off driving […] further and staying someplace else. Mehr

My room had a noisy AC system, wich was missing some buttons. Some of the controls were just rusty pieces of metal, rough to the touch. The bathroom was poorly presented, it needs a serious upgrade, and the tub showed signs of having been fixed and sealed at the joints by a non professional unexperienced worker. Window: the view was nonexistent, it […] was obstructed by a fence and some bulky equipment. The room door looked old and in need of painting. I will not reccommend this hotel. Mehr

This hotel had exceptionally nice staff but it is delapidated, stinky from cigarette smoke, with cracks all over, broken fixtures and a dirty, skanky pool. The breakfasts were great and the staff really nice.

Even though they say this hotel is close to airport it took me over 50 minutes to get there, due to the many signs that you need to follow prior to get there and while driving there; if you take the wrong street you may have to drive 2 or 3 miles to get out or do a u turn to get back to the right street. Take a hotel by the airport and do not be foolish […] due to the price. Mehr

Clean, comfortable, and remarkably quiet for being right on Route 22. Continental breakfast assisted by helpful staff. Only negative was the stench of cigarette smoke, presumably from attached bar/pub, in the hotel's lobby.

It was not stated to me that a fax confirmation on paper had to be received before the hotel could process the room to you. Even if you had a confirmation number with an email confirming the room was booked and charged to your room- the hotel had to receive a paper confirmation via fax. There was a whole line of persons who stood in line with the same […] problem. After 2 plus hours of getting the room the heater in the room did not work and the janitor or maintenance person could not fix it. The hotel stated there was nothing they could do about. So my family and i slept in our coats clothes, with blankets to keep us warm. WORSE NIGH EVER IN A HOTEL NOT. Not even an incentive given for the cold room and long wait. However, for the desperate situation we were in -it served its purpose and that was being out of the storm. Mehr

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Slept like a rock, beds were comfy, the heat worked good and the overall rooms were clean. The only problem was the bath tubs were a little dirty with mold in the grout and the there wasn't any hot water when I showered in the morning. Hopefully, they will fix that issue down the line.

We stayed there for a night due to power outage in our area. I appreciate we can stay in this hotel in a warm and bright room, however, the carpet in our room is so dirty and looks like it's never be cleaned. Also, the heater is hard to adjust to a proper temperature. If you turn warm it became so hot, and if you turn to cooler, it became cold right […] away. We had to get up many times at night to adjust the temperature. Also the bed sheet is not clean as we found something dirty on the sheet. I think the hotel management should consider more about cleanness. Mehr

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We stayed here after finding that EVERY hotel in the Newark area (20 mi radius) was booked with the exception of here. Before booking this room, I read many negative reviews and was expecting a hole of a hotel but it was MUCH better than I anticipated. There is a bar/restaurant downstairs which I found convenient since we knew nothing about the area […] but could see how it's a nuisance to some. The room was nothing extravagant but clean and good enough for one night's stay -- not sure I would have been happy here for more than maybe 2 nights. The front desk staff was friendly. No major complaints. For all those considering this hotel, don't be scared off by the negative reviews. For the price and if you find yourself in a situation similar to ours w/few to no other options, it's not a bad choice. Mehr

Breakfast is included but is all carbohydrates.....unappetizingl

The front desk people were very helpful and friendly. The restaurant is excellent. And that's where it ends. The condition of the rooms are horrible. While the bed is comfortable, the carpet is stained, the doors don't close properly, the wallpaper is stapled on and I don't think anyone actually vacuumed or cleaned the bathroom floor for the week and […] a half that I was there. If it wasn't for the restaurant and the proximity to my office (and the fact all the other hotels were booked) I never would stay there again. Mehr

This poor lady needs quite a bit of work. Staff is pleasant and the in house restaurant is good. Don't waste time going to the "Free breakfast".

I have never seen hotels allowing pets to be brought in

Great business -type hotel just down the hill from a major hospital(Overlook in Summit). If you need accomodations while someone is being treated, it's a good spot. the adjoining Irish pub is a good lunch and dinner option. The free breakfast is serviceable. Easy access to major highways.

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It is dumpy, in a terrible area with loud traffic, the clientele was "questionable" at best. I slept with a chair in front of the door!

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Amazed to learn that you had to go out side to access enclosed pool. Really annoyed when my card failed to open the door to the pool! Had to walk outside and around the exterior of the hotel to regain access to the lobby.

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The hotel was very nice along with the rooms, however the lady that checked us in was not. I don't think she even uttered hello and it was as if I was a bother to her by checking in. Also I needed to use the business center, which consisted of one computer in the open for everyone to see, and she persisted to complain and use foul language about her […] job and her boss to another employee knowing I was there hearing everything. Very unprofessional. Other than the unprofessional older employee, our stay was worth the price paid. The younger woman was more polite than the first so at least they are not all bad employees. Also the restaurant was nice and included breakfast with our stay for up to 2 adults. Children are free for breakfast anyway. Would stay again with the hopes of not getting that lady. Mehr

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the overall impression of the hotel was good however the condition of the bathroom especially the tiles around the tub was less than desirable. also the inside of the elevators were cosmetically not very pleasing. mind you the mechanical impression of the elevators was good. food served in the restaurant and breakfast area was not very exciting. overall […] impression was OK value for money. Mehr

My room was in very poor shape. Be forwarned. Avoid this hotel.

Man skal bede om et værelse på bagsiden, da der er meget trafikstøj hele natten.

Buscaria otras opciones en los alrededores. Muy mal mantenido.

Reseptionist var sur og lite hjelpsom.Det samme gjaldt frokost betjeningen. Frokosten var den dårligste jeg noen gang har hatt på et hotell (jeg er flyver og har hatt ca.90 hotell overnattinger pr.år de siste 35 årene). Dette hotellet burde ikke hatt mer en en stjerne.