Holiday Inn Rochester Airport - Rochester

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The hotel need to be updated with more electrical plugs. There was no Continental breakfast. The room was very clean.

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It was a good location for traveling out of ROC. Staff was very nice and very helpful. The room was good, clean and comfortable. The only complant (and it is a small one because I am a light sleeper) is the that heating/cooliing system was a bit loud for my taste. But it was a good stay and I will stay there again when I need to.

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I chose the hotel for the heated pool as I am a disabled person visiting the hospital. Called and did not tell me pool was closed.

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Was upset about no elevators. Was placed in a room on second floor. With my mother being handicap, was very difficult to get around. Beds were comfortable. About the pool visit....There was way to many people in the pool at once. Kids screaming for 2 hour and no one asked them to lower there voice. Now about the food in the restaurant. I ordered the […] steak, I asked for it well done and had to send it back 3 times and finally I gave up and cancelled my order. Very upset about that!!! Would not stay there again! Mehr

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Overall, it was a good stay. I noticed a piece of trash remained in the same spot in my room for 2 days. Other than that, all was well.

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The room was clean and comfortable. What stood out was the friendliness of the hotel staff, from the front desk to the room service guy to the shuttle driver. They were all grandfather types who made us feel right at home. Even though I had two big suitcases they lugged them up the stairs without complaint (I was carrying my toddler). Very thankful […] for their help and hospitality. Mehr

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Staff was very nice, pool was enjoyable and warm not 72 degrees like some hotels brrr! Rooms could definitely have been cleaner as it had remnants of a kids party i.e. hats, rings. smarties under the dressers, by the beds etc which was an issue as we had a toddler with us so we cleaned.

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Staff was very friendly at desk, shuttle and room service. Found a hair in the soap dish in the bathtub...

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We had a great New Years Eve, we went to a hockey game at the Blue Cross Arena, came back to hotel had an excellent dinner in their restaurant and finished in the bar. Staff was extremely nice and very helpful. Thanks for a wonderful stay -- we will be back. It was perfect for what we were looking for.

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Everything about this hotel was perfect! The staff was friendly and helpful (especially Ace, the bellman/shuttle driver), the room was clean, spacious, and comfortable, the spa was hot (although the jets could be stronger), room service was quick, food delicious, and the shuttle service to and from the airport was convenient, expeditious and worry-free. […] I would definitely stay here again! Mehr

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Very nice room, very comfortable bed. Staff is awesome and extremely accommodating! Arrived late (11:30pm) and the front desk held our bags so we could get something to eat in the bar. Bartender was ready to close but stayed to make us the best wings we've ever had and served us drinks even though she had everything cleaned up. We really appreciated […] that! TV remote didn't work which wasn't a huge deal but called the front desk and someone came immediately to fix it. Only complaint I have is the shower... water is not hot! Just got back from an international trip and really, really looked forward to a nice hot shower but alas, it wasn't meant to be!! Overall, it was a good deal for the money, very close to the airport, free shuttle, great restaurant for drinks and a bite to eat and I would stay here again! Mehr

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the only thing that was bad was that we ordered a king bed and got 2 queen beds instead

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Very friendly and helpful employees and room was clean and comfortable.

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I was in Rochester for the NYSSMA conference and was delightfully surprised that the hotel offered free shuttle to the conference site

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Very satisfied

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Hotel has many building, unless if your in the main building, it terrible walking in the cold from builing to building. Main desk looks sloppy, computer were down, had to wait 30 minute at 2am in the morning to get a room. which turned out to be on the far side of the property. Has to slep in the cold rain to the other building, not too happy. especially […] when room key didnt work and had to go all the way back Mehr

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Room and hotel were clean. Was a obviously a busy weekend, and front desk personelle seemed a bit stressed. Were not the most friendly. Staff in the restaurant a bit on the gruff side.

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Thanks to Jabber at the front desk, he gave recommendations on restuarants in the area. And the free shuttle to the aiport was so conveniant!

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The hotel Met The standards i was expecting but what really kept my attention was The Good service i got from The person driving The shuttle service at 4:00 am on october 18th. Since i got to front desk for check out this person was there making sure everything was fine. He picked up my surcase and invited me to grab a coffee or something else from […] The bar. He led me to The bar and showed me where all Products were. After having my coffee ready, we made our way to The airport. When we arrived to airport, i realized i had left my phone at my room and my boarding passes were electronic so i really needed it to go through. I explained him The situation and he recommended me to get into The line, get registered into The counter and that he would take Care of going Back to The hotel and tray to find my phone and that i wait for him 30 minutes outside of The airport for giving me The phone.He left Back to The hotel, i went INSIDE and did my checkin and then went out and wait for him. Exactly 30 minutes later he was there with my phone. This saved my trip and avoided me to do many things due to all The Information i had in my phone. It is always Good to See people like him doing servicing. I Will never forget this action and such a Good service and Good Will for making a client satisfied. Mehr

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The general items of the hotel were good. The room was clean, the staff was generally pleasent. What was disappointing was the morning breakfast they charged for. Most of the hotels i've stayed, it is included. The first morning (sunday) it was a buffet, we were seated at a dirty table and had to ask for silverware, and had to ask for drinks several […] times. The main waitress was kinda rude. On Monday it was order only and my 4 year old only wanted a pancake, which he didnt eat, and they charged a full meal price?? It had the feeling that the price of the hotel was on the higher side of some of the others we looked at and everything was about making extra money on you. That was disappointing. Not sure if I would stay at another Holiday inn again. Mehr

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Not bad for the money. Close to the airport, and just a short ride downtown. Rooms fairly clean, public spaces clean but dated. Restaurant disappointing for lack of local flair, but otherwise OK.

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Paid more for the bigger room which felt smaller than the standard room in the last Holiday Inn we stayed in. Also looked smaller than the picture of the room we thought we were booking online which had a couch and this one did not. Service attempted to be good, but did not rectify the discrepancy with what was advertised online as opposed to what was […] actually received. Pool room way too hot to even attempt to swim in it let alone go in the spa. The room itself was comfortable, just smaller than we requested. Everything was about standard for a Holiday Inn experience. Breakfast was terrible though so don't expect much there. Mehr

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We really enjoyed our time and would stay there again

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Very nice hotel great location easy access ... Pool looks nice ..nice tv's very comfortable beds with a choice of hard/soft pillows. Nice comfortable soft bedding. Friendly staff

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There was nothing horrible -- and we got a very good rate. But the furniture was uncomfortable, the bed sagged. The bathroom was OK, but old. It's always funny to see a large rack on the bathroom wall for what used to be multiple small amenities. Now its three shelves held only two small, lonely vials. Oh, and you have to walk forever to get to your […] room. Listen to them when they mention that there are multiple entrances. Location is convenient to the airport and highway. It was a practical, inexpensive play to stay. Two nights max! Mehr

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Rooms clean but dated and worn- much like everything else here. Redeeming factor is an excellent staff, friendly and efficient.

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if you run you finger down the inside of the shower your finger would turn black, the grout was dirty, there was a hairball in the corner

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Great Hotel and great staff. Ideal place if you need good quick access to the airport.

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The staff at the front desk was very accommodating, and ready to help. I was there with kids. The lifeguards didn't seem so friendly. They were a bit gruff when talking to the kids. No splashing, no jumping in, no hot tub, take a shower before you get into the pool act. Lots of structure just not well recv'd. Our rm. was fine Just did't like the stains […] on the carpet Mehr

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The location to RT390 was a plus to get back and forth to University of Rochester. Everything about the hotel was superb. The dinning room service was excellant and the food was very good. We will be sure to stay here on our next visit to the area

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Convenient location (right on highway into town). Left car at hotel and cabbed it to the ballpark to catch a minor league ball game. Stayed at the hotel during a wedding reception/party, but was not at all affected by the quantity of guests/noise levels.

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Hotel is located in a great location, close to airport and all amenities. I was traveling with my wife and kids and the amenities were great. Only problem I had, there as a wicked thunderstorm and water penetrated my hotel room around the a/c unit area. Hotel staff responded immediately and offered to change room for me. Decided against it, was a bit […] late when I got back. Overall a very pleasant experience. Mehr

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We had a great time staying at Holiday Inn. Staff were very accommodating and the hotel itself was very clean. Swimming pool was open til 10pm on a Saturday which was great for our family! Most of The staff are very courteous and make the effort to say hello! Its also great as it is just off the highway! If you are willing to drive another hr and a […] bit out of buffalo to save some $ with hotel rates, I would reccommend this hotel! Mehr

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