Jumeirah Essex House on Central Park - New York

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This is a wonderful hotel--- Has a nice feel to it for a hotel of its size

Three of us had a wonderfully cozy junior suite and really loved it! No coffee maker in the room but when we asked they sent up a Keurig and a kettle for us at no charge. Staff were very polite and very helpful. They will provide you with a small fridge for drinks if you ask. If you remove drinks to store your own a sensor will automatically charge […] the room. But they will remove it from you bill when you check out. Very classy hotel in a great location. Very close to the Met (opera) and everything else you would want to be close to in NYC. Mehr

wonderful

Great location and the hotel staff members were very helpful and polite. We will stay again if possible.

I have stayed at this hotel many times and have always been satisfied with the rooms.

A very enjoyable stay or the second time. Sumptuous decor and fantastic location for shopping with fifth avenue and park avenue right around the corner. Really spacious suite fitted out to a high level. Would recommend.

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Just a great place to be!!

Outstanding hotel! Excellent quality and service. Close to attractions as well as being situated on the edge of Central Park.

The hotels location is great, across from central park. The central park view rooms on the top floors are nice but a bit small and the bathrooms are very small for the price you pay. The staff is polite but not reliable on giving you what you asked for or paid for ahead of time. We paid for a central park view room but they had given all those rooms […] away by the time we checked in. Absolutely redicilous! Mehr

Everything my wife and I hope for and much more.

The staff was very accomodating and the service was excellent. When we asked for anything, it was brought to our room immediately. The hotel was extremely clean and lovely. I would highly recommend the Jumeirah Essex.

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perfect location; all staff very professional and super kind.....room like not to many in NYC......100% recommended

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For over a rate of several hundred of dollars a night I expect excellent quality. I did not find that. The room was really small, the bathroom smelly, the service unimpressive, their responsiveness to needs was dismal (almost 30 minutes wait to have a technician fix the drapes which would not close!!!). To top it all off, my bill was wrong and included […] a $75 charge for breakfast on the day of my check in (which was at 3 pm!!!). I will not stay again at this hotel...and recommend you don't either. Mehr

We enjoyed our stay there over the busy Thanksgiving weekend. The excellent staff handled the full house and the nearby parade with aplomb. The South Gate Restaurant was first rate, although we got placed in a room in the rear for breakfast one morning and the room has the distinct feel of an afterthought. There were some minor things in the room like […] a loose shower curtain rod that needed attention, but overall it was worth the price and we plan to return. Mehr

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We stayed 7 days and our freinds also for 3 days and everything was okay. Good service with the Concierge, good service. Really no problems...

Our stay was very satisfying and very comfortable.

Beautiful hotel in a great location on Central Park South. Wi-fi was free and there was a coffee cart in the lobby each morning - only $2 a cup which is far cheaper than room service. We've stayed in a lot of NYC hotels and often have to find a Starbucks for reasonably priced morning coffee. We are already booked at Essex House for our next NYC tri […] p. Mehr

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First got a pretty lousy room, probably because they saw the excellent rate I had gotten. Was rapidly changed to a pretty nice room, not quite as nice as when I stayed there a year ago (that's why I went back there. But overall everything ok and beautiful. On the subway close (because of hurricane), they closed room service at 5pm, a bit annoying, but […] offered a meal in dining room, at 60dollars., expensive but delicious. Mehr

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I recently stayed at the Essex House when I was traveling on business. I have stayed here on numerous occasions, but on this stay it seemed as though housekeeping forgot to clean my room before I checked in. The shower was not very clean, and seemed as though there was dirt in the shower. Also, all night i could hear people slamming doors and speaking […] loudly in the hallway. Upon check out I had voiced my complaint, only to hear "sorry, hope to see you again". . Mehr

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Great location. Comfortable. Good facilities. Stayed there many times on business and will continue to do so. Slip up on detail sometime. This visit no paper two days running despite complaint. Aircon on constant cold first day (room 60 degrees, setting 68), supposed to be mended but ineffective second day (room 69 even when set on 60).

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I was expecting so much more from a jumeirah hotel. This is nowhere close to being 5 star. On the plus side, the bed was comfortable and the linens fresh looking, the bathroom was fine, the location is great but it is all very basic, nothing luxurious about it at all and doesn't even come close to some of the genuinely lovely 5 star properties in the […] area. I would recommend this to a business traveller looking for a reasonable place to crash for the night in a convenient location but if you are thinking of booking for a special occasion I would urge you to treat this hotel with caution. Mehr

The rooms were very clean and the staff was very nice. It was in a great location close to everything that we wanted to see during our stay. Highly recommended!

My wife and I spent five nights here during which Hurricane Irene hit NYC- or rather, didn't hit Midtown except for some breeze and rain. However, the cancellation of mass transit over that weekend greatly inconvenienced hotel staff and their domestic arrangements, and despite that we guests were looked after wonderfully well. Throughout our stay we […] were really impressed by the friendliness and efficiency of all the staff we encountered, from check-in agents to bar and restaurant staff, and not forgetting the cleaners and other folk whose roles are also essential to a well-run establishment. We can't recommend the hotel strongly enough.(And I have stayed dozens and dozens of hotels). In addition to exceptional staff, the rooms are well equipped and designed, and the location on South Central Park is hard to beat whether you're a tourist or visiting on business. Enjoy! I'm sure you won't be disappointed. Mehr

I stayed here for a week in August with my husband and loved this hotel. The location is great if you like to go for a run in Central Park as it's just across the street. There is a huge choice of deli's, diners, restaurants and bars in the area. We also visited great restaurants and bars in other neighbourhoods but this is my favourite area in NY to […] be based. The hotel is spotless and service was faultless during our stay. The lobby is gleaming and we could see why when we would come in late at night and see the floors, furniture and brass fittings being cleaned and polished. Staff were friendly and helpful. The room was an Essex room with interior view. This meant that there were windows to the outside world, but they looked out on 3 other walls, 2 being other parts of the hotel. So, there was no view (you can get rooms with views for a higher rate), not even of the sky, but this didn't bother us at all. The room was large, well lit and the bed a King (more like a Superking at home). The ensuite was also plenty spacious and well serviced. We took some precautions for bed bugs by checking the bed/matress/curtains on arrival and using luggage racks. Everything was spotless and there were none to be found. So, we thankfully had no bug encounters during our stay in NY, though we did see two bed bug exterminator company vans parked up a few blocks away! There is a bar/restaurant in the hotel which we visited just once for a late drink. We chilled out in big leather chairs by the window. The day we checked out we could use the washrooms in the Hotel Spa to freshen up before our evening flight, which was a nice facility. I've always chosen different hotels in NY each visit, but this is my new favourite for its combination of hotel features and location, and I will stay here again. Mehr

Pure luxury and so close to all attractions. Rent a canoe at Central Park for one hour and then have lunch at Boat House. Great experience. Travel to Ellis Island and Statue of Liberty. Hotel makes it easy for getting tickets in advance. Hotel so helpful, Columbus Ohio believers

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Everything was great, except for the bath/shower plumbing. This area needs upgrading and or repair. The staff were great!!!!! Definitely, a top notch place to stay! Thanks.

Very nice personnel promising a lot of help but terrible when it comes to delivering

Room only had windows out to alley so was very dark. If you have older kids the queen sofa hide-a-bed was truly uncomfortable.

We had a great stay and it all started with a great hotels.com rate for a suite. And what a suite it was. The hotel was a bit tired, but made up for that with great location, perfect service and staff. On my daughters 10th birthday, they delivered a cake, a shake for her and champagne for my wife and I. We had a perfect birthday party in the suite. They […] also made available the hotel car for runs to restaurants and Broadway shows. So great and even better when it's pouring rain. Overall, a fantastic time. Mehr

Service was awful during our stay. Guest service would state they would take care of the services they did not provide and would not hear from them. I positively left a white blouse in the room and described it well to the manager and have yet to get a response to them finding it. Most unhappy with the service. What happened to my "Chico" white blouse??????? […] If I had gotten the room through the hotel itself.....would I have had better service???? Please let me hear from you ..you know my email address. Mehr

Our junior suite was spacious. King double room for our sons was adequate. "Interior" room (which we had booked because it was supposed to be quieter) meant still having an outside window facing the block behind, not an airshaft. Service was prompt and courteous. We had some issues with the electronic lock, which were remedied quickly. Certain lights […] were not functioning when we arrived; they sent electrician within minutes. Great location on the Park. Would come back. Mehr

great location south of park and very near theatre district...would definitely stay there again,

Hotel is luxurious. No Privacy signs for doors and turn down service was not mentioned, so we had no idea they would come back in the evening. Everything else was exceptional. Location was perfect. Close to Central Park and Subway lines. We would stay here again for the right price.

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This is a very nice hotel. I love their attention to detail on service. I would love to stay there again. I did have a problem. I left the "do not disturb" light on. Consequently, the room wasn't cleaned. I called at 3:00 PM and again at 6:00 PM. At 9:30 PM, the room wasn't cleaned. I spoke with Christine at the front desk. We got free drinks at the […] bar and she handled everything. The staff were friendly and accommodating. I've stayed at a lot of hotels in NYC and I like this one the best. Mehr

Great hotel in a fantastic location